Yotpo: Loyalty Rewards Program

The potential for this app looked amazing. But the support for installation and setup is non-existing. The campaigns we have created are not showing the pop-up. I wrote to ask Swell for support but just got a screen shot back saying everthings looks okay - even though in the screen shot the campains for reward is not the same as the ones I have created. I have started a support chat but seems there are no real persons there - just an email saying we have created a ticket for you. and then no reply to that for days. Hope the installation issues will be solved and the app proves to do some of the fancy stuff they so highly claim they can do.

Too many issues with this app! We are constantly having customers say they cannot access their account along with a boat load of other issues.. The points are too easily redeemable. A lot of customers just don't get how it works which tells us its not as user friendly as it coule be. It is not worth the trouble but now that our customers are used to it being on website its hard to delete the feature. So we are looking for another app to use.

So far I LOVE this app! It has been very easy to use. When there were aspects that I couldn't quite figure out how to customize the videos explained everything perfectly. Thank you for creating such a great platform for the everyday person trying to do everything themselves to run their business! I hope this helps us grow faster.

I love the payment structure of this app. It allows me to build my business so I can afford the app.

Great app i really help in this department. Frees up some more time for me to do other things around the office.

Still trying to figure out but the referral program seems to be limited or missing options for editing...

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED! We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us. One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July. Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.

Its easy to use and I love it... You can use this app in a lot of ways. I recommend it to everyone.

Took me a bit to learn, but once I navigated to all the different settings, I was able to get the rewards ready for our customers to start signing up. Great useful tool for giving incentives to our customers.

Easy to use. Easy to customise too.Easy integration to shopify and also tell you analytics of the shopify customers using the swell program.

Every since we started using this app, it has increased our repeat business tremendously. It is so easy to use and customize. I think every business should have this on their store.

Unbelievably, the pricing structure is programmed to include Point-of-Sale sales when determining your tier. So not only is Swell structuring what they charge you based on orders that they have absolutely nothing to do with whatsoever (offline sales), but they then want to claim a surcharge per sale for each of those offline sales when your total net number of sales exceeds a certain number (depending on your tier, its 200 for the $29/month plan). As though they deserve payment for your offline sales. Utterly absurd. Swell should be ashamed of themselves. There's plenty of competition in this space to avoid this underhanded approach, even if doing so purely on principle. I believe this is the first negative review I've taken the time to write about any app.

Just downloaded the app the concept seems cool. lets see how it works. 5 stars on the concept. ill update my review and let you all know.

Paying $630.00 USD a month but receive zero support. Asking for help on some simple issue but was not willing to help, keep pushing us away. Feel like a fool to sign a year contract. Be careful.

The support is absolutely not responsive. The app is buggy, the setting is not user-friendly. 1. Follow @ Instagram can be completed multiple times. I have many buyers just earn many points and just get rewards with the points, which cause a loss in business. The support never get back to me although 3 days passed, I have to manually adjust the points for all the customers 2. Refer a friend doesn't work although "fraud prevention" has been disabled.

This app has become so frustrating for us. We use the Shopify POS app for our brick and mortar store and there is no way for us to redeem points or even look up points through this app. It worked on the iPad app but not the android tablet we now use. We have to go into a browser and do everything manually. People are too impatient to wait for this. This is an expensive product to not function properly.

So far so good! Easy set-up and it integrates with both my online and POS platform. They plans are prices fair. Great email templates and plans. Little effort on our end because I utilize 99% prefixes.

Awesome app, does everything I want and is fast to use and learn. I defiantly would say give it a go

So far so good. I had a lot of questions while trying to set it up so that's is why I gave a 4. Seems to be better than the other reward apps I tried in terms of options and rewards you can offer are really good.

This app works very good!!! I hope I can upgrade the plan soon.