Yotpo: Loyalty Rewards Program

It's an awesome marketing tool for customers to not only earn rewards but to also repeatedly come back. This app makes it easy to customize your reward program and is a must have for your store!

Unbelievably, the pricing structure is programmed to include Point-of-Sale sales when determining your tier. So not only is Swell structuring what they charge you based on orders that they have absolutely nothing to do with whatsoever (offline sales), but they then want to claim a surcharge per sale for each of those offline sales when your total net number of sales exceeds a certain number (depending on your tier, its 200 for the $29/month plan). As though they deserve payment for your offline sales. Utterly absurd. Swell should be ashamed of themselves. There's plenty of competition in this space to avoid this underhanded approach, even if doing so purely on principle. I believe this is the first negative review I've taken the time to write about any app.

Just downloaded the app the concept seems cool. lets see how it works. 5 stars on the concept. ill update my review and let you all know.

The support is absolutely not responsive. The app is buggy, the setting is not user-friendly. 1. Follow @ Instagram can be completed multiple times. I have many buyers just earn many points and just get rewards with the points, which cause a loss in business. The support never get back to me although 3 days passed, I have to manually adjust the points for all the customers 2. Refer a friend doesn't work although "fraud prevention" has been disabled.

This app has become so frustrating for us. We use the Shopify POS app for our brick and mortar store and there is no way for us to redeem points or even look up points through this app. It worked on the iPad app but not the android tablet we now use. We have to go into a browser and do everything manually. People are too impatient to wait for this. This is an expensive product to not function properly.

So far so good! Easy set-up and it integrates with both my online and POS platform. They plans are prices fair. Great email templates and plans. Little effort on our end because I utilize 99% prefixes.

Awesome app, does everything I want and is fast to use and learn. I defiantly would say give it a go

loving everything that it has to offer so far

So far so good. I had a lot of questions while trying to set it up so that's is why I gave a 4. Seems to be better than the other reward apps I tried in terms of options and rewards you can offer are really good.

This app works very good!!! I hope I can upgrade the plan soon.

Good app and have had no issues. Based on my last review they reached out and resolved any concerns I had. Pleased with the service they provided.

Avoid this application by all means!!!!!! Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then. I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles. The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify. Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke! We are moving to a new reward application that actually works, so bye Swell!

It's the best reward app ever i have seen! I really appreciate it.

A ver comprehensive app that will help us sell more product.

Great app. Working well so far.

Not sure as it is not live yet

such a great app, glad i got it!

I haven't used yet so I wouldn't know what to rate it.. but I guess Ill support the movement and go with 4 stars.

So far so good, will write more in the coming weeks

Rewards and Referrals by Swell is a great App to have especially if you are just starting out in the online business. It help to bring traffic to your site and increase sales as well. I would recommend it.