Yotpo: Loyalty & Rewards

Dec. 2, 2018

So far, I really love this app! Waiting to see how my initial launch goes and then I will decide if I want to upgrade my plan. :) It has easy setup, tons of free options and plenty of room to grow!

Nov. 23, 2018

This is my first time using the app and I'm blown away about how configurable and easy to use it is. I'm a software developer and I know it would have taken much a long time to build this. You've saved me countless hours of work. Thank You!!

Nov. 21, 2018

Great app. A bit overwhelming for a beginner but im getting the hang of it now. Would recommend to anyone and hope it increases my sales.

Nov. 21, 2018

FELLOW SHOPIFY PLUS MERCHANTS BE WARNED! We signed with Swell in early May on their premier Platinum plan. Overall we have had a very negative experience and have repeatedly found bugs in their platform that have had negative financial ramifications for us. One of the main things that attracted us to Swell was the more customized program design they offered. This process was OK although small delays did sneak in when we needed to pick up on relatively small (but important!) design elements. Overall the our impression was a 'good enough' approach, which to us seemed counter to the stated aim of driving as much traffic as possible to the rewards page. Their developers also struggled with Shopify theme code management outside of Shopify (we use Github). The soft launch of our program was late July. Soon after launch we found a couple of serious bugs in their platform that has significantly dented our confidence in it’s reliability. One issue (awarding points for the purchase of gift cards and purchases using gift cards) was promptly resolved. However we have been waiting more than three months for the resolution of a bug affecting the treatment of refunds. We also complained about the slow speed to load a customer’s point balance but was told this was expected behavior. The Swell team have been slow to respond to emails. I am still waiting for a response to an email I sent 9 days ago to our dedicated ‘Client Success Manager’ for example.

Nov. 20, 2018

intuitive, easy to customise and lots of options no matter which plan you choose highly recommend

Nov. 18, 2018

Its easy to use and I love it... You can use this app in a lot of ways. I recommend it to everyone.

Nov. 18, 2018

Took me a bit to learn, but once I navigated to all the different settings, I was able to get the rewards ready for our customers to start signing up. Great useful tool for giving incentives to our customers.

Nov. 16, 2018

www,boardcandy.com is super excited that this app allows them to capture and reward their loyal surf loving customers.

Nov. 15, 2018

Maybe if I leave a bad review, someone will finally reach out to us to help with installation questions? No contact/chat options anywhere. Not integrating anything that doesn't work properly and the interphase is not intuitive. The potential for the app seems nice but it currently feels spammy and convoluted.

Nov. 15, 2018

So far so good. Will be able to tell more soon. But at first look, the app looks good and easy to set up.

Nov. 12, 2018

great. I love this app as it allows me to do many things all in one place. All the things I can do here really help me to maximize sales

Nov. 10, 2018

I used this app to provide automatic incentives to my customers. They have a plan for everyone. I like how it allows you to create and fully customize your coupons. I think they could improve with more popup templates. My overall experience using the app was really easy and useful. I enjoy the fact that my customers can earn points when they refer their friends.

Nov. 9, 2018

POOR support I rate 1 star for now. I have been contacting the support many times, but no response even with the Gold Plan.

Nov. 8, 2018

i used this app to sell more items on my online website. i really appreciate the help that you have given me to grow my store. i am pleased to continue to use this app to improve my sales and the connection with my customers.

Nov. 7, 2018

Phenomenal app to encourage word-of-mouth and exponential. Great for keeping loyal customers as well as getting them to pull in their friends to your business!

Nov. 5, 2018

It's cool, but ... WAAAAAAAAYY Too Expensive just to use the simple features you essentially need like rewards page. You'll have to do a lot of work just to have something for your clients to interact with and redeem points; setting it up is also not easy. The actions are easy to take, but there are no real guides jumping out to help you along the way like with basically every other app we've ever seen and used in shopify. Their videos on youtube are 2 years old and don't match the current dashboard. The app just costs way too much. $29 a month just to have a program of which you need to do a lot of designing on your own to make it functional on your website or $299 a month if you have a simple 120 orders per month and want something your customers can interact with. What you gain in sales will easily be lost in fees for the app and discounts. Not sustainable.

Nov. 3, 2018

So far so good. I've only been using the app for about an hour and I'm already impressed. I'll update as I learn more.

Nov. 1, 2018

Easy to use. Easy to customise too.Easy integration to shopify and also tell you analytics of the shopify customers using the swell program.

Oct. 29, 2018

I used this app and its really nice.............. Its a good app to use for your referral programme Thanks

Oct. 25, 2018

Every since we started using this app, it has increased our repeat business tremendously. It is so easy to use and customize. I think every business should have this on their store.