Yotpo: Loyalty Rewards Program

This app has become so frustrating for us. We use the Shopify POS app for our brick and mortar store and there is no way for us to redeem points or even look up points through this app. It worked on the iPad app but not the android tablet we now use. We have to go into a browser and do everything manually. People are too impatient to wait for this. This is an expensive product to not function properly.

Avoid this application by all means!!!!!! Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then. I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles. The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify. Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke! We are moving to a new reward application that actually works, so bye Swell!

My app quit working, i can't get in and neither can my customers. This has been going on for days. I got one response from support and then haven't heard anything. Please let me know why this isn't working!!!!! love swell rewards, it's easy to use and my customers are loving it.