Yotpo: Loyalty & Rewards
Loyalty, Referrals & Rewards by Yotpo (formerly Swell)
Rating
4.7
feedback
2,580
chart
#562
All reviews
Rating Breakdown
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July 12, 2018
Really easy to use and it keeps track of everything for you. Still in the early stages so we will see how it works out long term.
July 3, 2018
I had this app for a year. As long as nothing was wrong it was OK. Not my fave, but i didn't know any better. The big problem is customer support is lacking. I am deleting my app today and going to S Loyalty because its been over 4 weeks and they still have not fixed a glitch where my customers suddenly were not able to log in through the rewards tab. I feel like things that affect my bottom line, and especially things that annoy my customers, and cause me tons of customer service issues are HIGHLY important. The Support staff was unable to figure out my problem quickly, after i prodded them repeatedly they gave me deadlines for resolutions that never happened, (while basically telling me they had other more important things to work on.) Then when i followed up past the deadline that THEY SET- i got no response at all. Good times. Another point to note my monthly sales fall between their weird gap of $29 for up to 200 orders and a CRAZY JUMP to $249 for 800 sales. Basically I ended up paying $60+ a month with ZERO PERKS, regardless of if my customers could access their rewards or not- which is what the problem has been for the last 4 weeks. I am going to try S loyalty now- and so far- I'm happier with the clear pay rates, and their VERY responsive customer service.
June 30, 2018
So far so good. look forward to seeing it in full use once we go live with our store after making a switch from another provider.
June 27, 2018
easy to use. There are other loyalty reward apps on shopify, but they are not as user friendly as this one.
June 25, 2018
Avoid this application by all means!!!!!! Never use this service and it has cost us a lot to fix all the problems. Rewards system works for our business, and our customers check their rewards very frequently and it was all good until one customer reported missing points, it turns out that for that particular customer, Swell did not automatically give points and we had to manually add points to her. It was a VIP customer and we get requests to manually add points very often and that requires lots of time, and it DECREASED our customer satisfaction by a huge chunk, and we see less and less orders because our VIP customers are not happy about having to email us to get their points added. Swell charges you a fee once you reach certain subscribers, and bigger problems will happen then. I reached out to their support team and they do not respond to you until one week later, when all of our customers are officially pissed off. the only reply from them is that I need to contact Shopify, that it is Shopify's problem in sending them orders, but it only happens to random orders, meaning that Swell does not work fully compatibly with Shopify, so this system should not be used by any business, just to save some troubles. The response I get from Shopify is that I need to contact Swell, as Swell is the developer and they need to sort out the problems with Shopify. Then Swell just does not care about our business, and our customers are not getting points, and we as a business piss off our customers by not able to give them points automatically as promised. This Swell rewards is a huge joke! We are moving to a new reward application that actually works, so bye Swell!
June 19, 2018
I have not used the program yet, but I like the possibilities of what it has to offer.
March 8, 2019
I hate giving bad reviews but they don’t I still confidence. Highly expensive. Customers keep getting massive amounts of free points, system is badly flawed. Terrible communication after a year we are moving providers....... terrible service. We have given them opportunity after opportunity to resolve issues and communicate with us but no joy. I’m an old school kind of guy and refuse point blank to pay someone hundreds of dollars a month for a knackered broken product. I can lose money for free I don’t need to pay someone to lose me money. People are redeeming points and then getting those points back because of a glitch, no matter how many times we try and communicate these guys don’t get back to us quick enough. By quick enough I expect a reply within 48 hrs not over a week later. I will never use swell rewards again and I am now setting up an account with a different provider and going to cancel swell over the next couple of weeks. One thing they won’t tell you is that there is no confirmation of a page being shared or a ‘follow or like’ Facebook and twitter etc won’t allow it anymore but swell won’t tell you that. If I had a mind to I could rip the arse out of any shop that has swell rewards, it is totally unsafe for any shop owner and sorry to say I am throwing them in the bin.
June 11, 2018
Sympathique pour le coté gratuit, mais manque de fonctionnalité sans ouvrir le porte feuille...
June 8, 2018
I just set up the rewards program for my store today. Purchased the $29.00 a month product. It was very easy to set-up and get started. Looks seamless on the web-site. www.silverjewelrygarden.com