Mobile App Builder ‑ Swipecart

June 22, 2024

No support at all, make yourself a favour and search a different app. They don’t answer to an issue in their app even after we sent several messages.

May 25, 2024

I’ve been a loyal user of this app for a long time, but recently I’ve encountered significant issues with reaching support. Despite patiently waiting for days, there has been no update or resolution. It’s incredibly disappointing. The helpdesk and scheduling help websites crash every time I try to access them, which is beyond frustrating. If you have discontinued your service, please inform us so we can make arrangements to switch to another platform.

April 16, 2024

Un desastre de Aplicación, de repente los productos no se sincronizan, no se puede acceder al gestor de la aplicación. El servicio de atención al cliente es lamentable... No la recomiendo.

Jan. 27, 2024

How can we have support from you since you have not answered the chat messages on the page or through WhatsApp for months?

Dec. 2, 2023

In fact, this is our third store, and we are trying to create an app with their APIs. Unfortunately, contacting customer service is rarely responsive, and if they do respond, it's usually just a brief "hello" and then they disappear. The customer service is very, very poor.

Nov. 14, 2023

Can't seem to access our swipecart account or page & have no way of contacting the swipecart support team. Will change this review if they respond...

Sept. 11, 2023

The app is fairly user-friendly, but it has too many features for someone as busy as me, a business owner. I've been attempting to cancel my subscription and can't find an option for downgrading or cancellation on the Plans & Billing page. I've made efforts to get in touch through the help icon, WhatsApp, and email, but I've received no response. If you're interested in building your own app, this might be a good fit. However, for me, it's just too time-consuming.

Aug. 16, 2023

As a Client i didnt like the way how their support works. 1st i contacted them , the support replied in sometime and i had to wait hours for each reply from them on our support conversation, i told them this is unprofessional , if they cant provide proper support better don't provide any from the start. i reached them out to fix my Swatch into images instead of buttons & to add extra Click Extra button which is already added in the website i just wanted this synced in the application , and they told me give us access and tomorrow we will do it. i gave access waited for next day , the support contacted me that they did the R&D and the botton that i requested to implement needs the Enterprise plan or advanced. its a simple button that needs to be synced in the app and instead of retaining me as a startup client they turned me down. thats not the issue, i could find many other competing app that would love to retain clients. i contacted the support telling them i will not proceed with the enerprise or advanced i will go for started , just fix the Swatch image for me at least. the support went hours seeing my messages and not answering a word. Extreme UNPROFESIONALISM. there are many apps way better with many positive reviews

Sept. 22, 2023

Quick and easy to deploy BUT customer service is poor and we have had constant issues. Not unusual to wait 2-3 days for a reply/fix, which can be damaging to your business if it's stopping sales

May 2, 2024

This is an edited app review after using it for around 6 months, no doubt this is fabolous app but there is no support at all. Means i have been followingup for one thing for last 3 months, but nobody cares to give answers. If you need support, give them 1 star rating here and somebody will connect and solve the issue, then you can revise the rating when your work is done, there is no other way to get support.

March 24, 2024

I Bought the app and now no more support. They will not fix issues.my app doe snot open and way too slow. I literally need to beg them to even get a little help. I am migrating to other app builder.i will never use them again. one of the most horrible experience.

June 6, 2023

Terrible customer service I have an issue with Swipe Cart mobile App builder, you have the App listed as free on the App Store, then once I get on the information section I realized that you have many Paid plans. There is a free plan but there is a fee for uploading your App to the App the store of $49, my main issue is I downloaded the App and there is a trial time for the free plan as well, now you are asking me to pay $49 in order to access the free plan. I think this is misleading! You have not address this concern even though I reached out to you a few times, you keep asking me if I want a 7 day extension on the plan which is free. There is no way it is ethical to ask me to pay $49 to access the free plan when you have $49 listed for uploading the Apps to the App(s) store. I would not recommend this App for beginners, moreover customer service is poor, they just ignore you.

March 20, 2023

UPDATE: Rentech is aware that their response is untrue. I attempted to contact them through six email addresses for different people I have talked to throughout the process of developing the app. They have responded to all issues right up until the app stopped working at 120 days. They also ignored a request from their payment provider to get in touch with me, and at that point I initiated a chargeback. THEN they started answering the emails I sent. They are aware that when we tested it, the app worked, and that it then stopped working just a few weeks later and never came back for more than one or two days at a time. They also are aware that the site layout did not change until two weeks after the app stopped working. They claim the app is working now, but it still is not -- to them "it sent a push notification" means "working", even if the notification brings the user to a broken page. It IS sending push notifications again, that's true. They are scammers, pure and simple. They'll say anything to get your money, and once they have it they stop working and stop resolving problems. ORIGINAL REVIEW: Rentech assured us that Swipecart's mobile app would have the functions we needed for our site and app for an additional payment of $2000, but four months later it has not worked for more than a week at a time. Once we passed 120 days from the payment, they stopped responding to all requests, I'm assuming because that's the limitation on credit card chargebacks. The app is out there on app stores, broken and useless, and I cannot get a response from the developer.

Nov. 16, 2022

I use this app to help me but it's not really helping me the plans that you guys are offering cost too much for someone like me starting off you guys should at least offer abandoned cart to bring back the customer so we're able to purchase more of your products and make it make sense i I will be deleting thank you