Syncee Premium AI Dropshipping
Dropship high-profit products. Trusted US, EU, UK+ suppliers.
Rating
4.1
feedback
499
chart
#481
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
8%
-
Less than a month
26%
-
Less than a year
34%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, some users have praised the quick and helpful customer support provided by individuals like Benjamin. They found the app easy to use, with a clean interface that integrates smoothly with Shopify, saving them time and improving their workflow. Additionally, some users appreciated the variety of products available and the efficiency of the dropshipping process. However, on the negative side, there are several complaints about billing issues, with users being charged even after canceling their subscriptions. Some users also mentioned problems with order fulfillment, slow delivery times, and difficulties in managing product listings and synchronization. Overall, while the app has its strengths in user-friendliness and customer support, there are significant concerns regarding billing practices and operational issues.
Highlights
Review RSS Feed
All reviews
March 5, 2026
Toimiva, ainoastaan toivoisin joidenkin toimittajien lisäävän enemmän tietoja tuotteisiin, kuten elektroniikassa takuuajat ja vaatteissa pesuohjeet.
March 2, 2026
We had a very disappointing experience with Syncee. We encountered multiple technical issues, including order search problems, fulfillment complications, and Shopify integration inconsistencies. More concerning, however, were product authenticity and IP-related issues involving items sourced through their platform. As a retailer, IP compliance is extremely important to us, and having trademark-related issues or potential related complaints for their supplier-sourced products is unacceptable. We reported these concerns several times and requested support, cancellation of our subscription, and a refund due to the lack of usable value from the app. Unfortunately, despite multiple emails and follow-ups, no refund was initiated and the matter was not properly resolved. We rely on transparency, supplier verification, and reliable system performance. Based on our experience, Syncee did not meet these expectations, and the lack of resolution ultimately harmed our business operations. We hope the company improves its supplier vetting process, IP compliance oversight, app technical abilities & Shopify integration, and customer support responsiveness moving forward.
Hi there, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing. Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements. As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting. We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time. If you would like to discuss your experience further, please feel free to reach out to us directly via [email protected]. We are here for you.
March 2, 2026
Great customer experience
Hi there, Thank you so much for your positive review! We are glad to hear that you had a great customer experience with Syncee. If you have any questions, please feel free to reach out to us via our in-app chat. Happy selling!
Feb. 27, 2026
Hicieron un descuento de $90.000 sin mi autorización, cada mes me descuentan dinero, lo peor no los recomiendo para nada, deshonestos!
Store
My Store
Using app
--
Hola, Lamentamos leer tu reseña. Después de revisar nuestro sistema, no encontramos ninguna suscripción relacionada con esta tienda y no tenemos registro de un cargo de 90.000 Col$ (COP) por nuestra parte. También vemos que la aplicación estuvo instalada solo por unos minutos en esta tienda y no recibimos ningún mensaje tuyo sobre el asunto mencionado en tu reseña. Para aclarar la situación, por favor contacta a nuestro equipo de soporte a través del chat dentro de la aplicación o en [email protected] e indícanos a qué cuenta te refieres. Con gusto lo revisaremos más a fondo.
Feb. 26, 2026
This is fucking ass, I cancled my plan but they still charge me for it, they have made it impossible to cancel the subscription too
Store
My Store
Using app
5 months
Hi there, We are sorry to hear about your experience. After reviewing your account, we could not find any previous message from you. Please note that in situations like this, you can reach us through our support channels so we can review the matter together. Canceling the subscription stops the next billing cycle, but if a billing period has already started, the charge is processed according to Shopify’s billing system. The timing of charges and cancellations is handled directly by Shopify, not by Syncee. If you contact our support team via our in-app chat or at [email protected], we will take a closer look at your case and provide further information. We look forward to assisting you.
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