Syncee Premium AI Dropshipping
Dropship high-profit products. Trusted US, EU, UK+ suppliers.
Rating
4.1
feedback
493
chart
#714
All reviews
Review RSS Feed
March 23, 2026
March 18, 2026
Using Syncee for 3 months - Support is inadequate and app is malfunctioning For the past 2 weeks, despite correct settings (import lists set to inactive), the app continues uploading products with 0-stock variants to my store. This results in 2+ hours of daily manual cleanup work. The scale of the problem: 26 products with 119 zero-stock variants keep re-importing Manually deleted 7+ times - they reappear every time Import lists confirmed inactive - app ignores the setting Support response: Two weeks of the same copy-paste message: "Can you test? We'll have tech look into it." No investigation, no timeline, no resolution, no follow-up. Business impact: 28+ hours wasted on manual deletions (2 hours/day × 14 days) Polluted inventory data Cannot trust the app's basic functionality Half my store runs on Syncee - cannot uninstall despite app failure This is not a minor bug - it's a core feature (import controls) completely failing. The lack of urgency from support makes it worse. I've provided screenshots, detailed reports, and clear reproduction steps. Still no fix, no ETA, just generic responses. Would not recommend until they fix basic import controls and improve support responsiveness.
Hi there, We are sorry to read your review and understand how frustrating this situation might have been. While issues can occasionally occur with technical platforms, we addressed and fixed them on the same day you reported it. Our support team has also been responding to you in a timely manner with no delays. Please feel free to message our support team via in-app chat or at [email protected] if you have any further questions. We are here and always open to help.
March 18, 2026
son unos estafadores, me cobran 64,95 euros cada mes aun teniendo el plan gratuito y habiendo desinstalado la app, no se dejen estafar.
Hola, Lamentamos leer tu reseña. Hemos comprobado que actualmente no hay ninguna suscripción activa asociada a la tienda desde la que escribiste, y tampoco hemos encontrado ningún registro de una suscripción anterior. Además, no tenemos ningún plan con un precio de 64,95 EUR, por lo que es posible que haya sido otra aplicación la que te haya cobrado ese importe. Para ayudarnos a aclarar la situación, ponte en contacto con nosotros a través del chat de la aplicación o en [email protected] e indícanos a qué tienda te refieres. Estaremos encantados de ayudarte.
March 11, 2026
No reembolsan por algo que no te preguntaron que te cobrarían, además, pésima atención al cliente.
Hola, Lamentamos leer tu reseña. Tras revisar tu cuenta, vemos que nos contactaste anteriormente con una pregunta y nuestro equipo te respondió. Sin embargo, no recibimos ningún comentario sobre ese mensaje. Además, no vemos ninguna solicitud de reembolso en la correspondencia. Nuestro equipo se ha puesto en contacto contigo de nuevo y te rogamos que nos respondas. Estamos siempre a tu disposición. Muchas gracias por tu colaboración.
March 2, 2026
We had a very disappointing experience with Syncee. We encountered multiple technical issues, including order search problems, fulfillment complications, and Shopify integration inconsistencies. More concerning, however, were product authenticity and IP-related issues involving items sourced through their platform. As a retailer, IP compliance is extremely important to us, and having trademark-related issues or potential related complaints for their supplier-sourced products is unacceptable. We reported these concerns several times and requested support, cancellation of our subscription, and a refund due to the lack of usable value from the app. Unfortunately, despite multiple emails and follow-ups, no refund was initiated and the matter was not properly resolved. We rely on transparency, supplier verification, and reliable system performance. Based on our experience, Syncee did not meet these expectations, and the lack of resolution ultimately harmed our business operations. We hope the company improves its supplier vetting process, IP compliance oversight, app technical abilities & Shopify integration, and customer support responsiveness moving forward.
Hi there, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing. Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements. As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting. We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time. If you would like to discuss your experience further, please feel free to reach out to us directly via [email protected]. We are here for you.
Feb. 27, 2026
Hicieron un descuento de $90.000 sin mi autorización, cada mes me descuentan dinero, lo peor no los recomiendo para nada, deshonestos!
Store
My Store
Using app
--
Hola, Lamentamos leer tu reseña. Después de revisar nuestro sistema, no encontramos ninguna suscripción relacionada con esta tienda y no tenemos registro de un cargo de 90.000 Col$ (COP) por nuestra parte. También vemos que la aplicación estuvo instalada solo por unos minutos en esta tienda y no recibimos ningún mensaje tuyo sobre el asunto mencionado en tu reseña. Para aclarar la situación, por favor contacta a nuestro equipo de soporte a través del chat dentro de la aplicación o en [email protected] e indícanos a qué cuenta te refieres. Con gusto lo revisaremos más a fondo.
Feb. 18, 2026
The positive reviews have to be fake. No way they have a 4.3 rating!!! Don't use them; you will be pulling your hair out on every order. 60% of orders don't get fulfilled even after I have paid. They are out of stock or the order just goes to a void. Then you cannot get a refund for the order, so you have to file chargebacks for all of them. The support is overseas or AI and is useless. You cannot build a business around Syncee; it would be impossible to scale to any size. The concept is great; the execution is about as bad as it can get. Read the other bad reviews, those are the real reviews!!! Not faked.
Hi there, We are sorry to read about your experience. Our management team has emailed you and personally reviewed your case. Syncee has been operating for over 10 years, supports thousands of retailers and suppliers worldwide, and we take feedbacks like this seriously. Our positive reviews reflect real user experiences across many different business models. At the same time, we know that when issues occur, especially around order fulfillment, it can be frustrating. As mentioned by our management team, your case is currently under review. We are investigating the reported orders. We are committed to handling your case carefully and finding the right resolution. Thank you for your patience. If you have any further questions, please feel free to reach out to us via in-app chat or email at [email protected].
Feb. 16, 2026
I have an unfulfilled order with MODA Dropship supplier. The goods were paid for and the order was never fulfilled by MODA Dropship for over two months now. I would really appreciate it if you could follow up with MODA Dropship supplier to give an update about my paid for unfulfilled order. Looking forward to hearing from you soon in bring solution to this issue as it has completely ruined my experience in using the services. Thank you
Hi there, We are sorry to hear about your experience. Please note that our team has already contacted the supplier to draw their attention to the unfulfilled order. While we are doing our best to assist you, the fulfillment process is managed directly by the supplier, so we also recommend that you continue communicating with them to resolve this as they are responsible for shipping. For a faster resolution and direct support, please feel free to reach out to us through our in-app chat or at [email protected].
Feb. 13, 2026
All i have to say is that i build two online store sourcing with syncee, one of them had 250 products (let you imagine the hard work that was put in) and when i was ready to start selling the supplier cut off syncee! today i have two online store one with zero product and second about to go down! 6 months of very hard work thrown away and for that i can no longer trust syncee!
Hi there, We are sorry to hear about your experience. We would like to respectfully clarify that suppliers operate independently, and the decision to stop selling or to leave the platform is made entirely by them. While Syncee provides the platform for these connections, we do not have control over the independent business decisions of the suppliers. We understand the frustration this causes, and we would be happy to help you find alternative suppliers with similar products to restore your products. If you have any questions, please feel free to reach out to us via our in-app chat or at [email protected] so we can assist you directly.
Feb. 11, 2026
There were bugs in their app; it worked fine initially, but then everything was updated and flawed. I haven't seen any fixes, so I wasted my money on it.
Hi there, We are sorry to hear about your experience. Syncee’s features function according to our descriptions. However, there may have been some misunderstanding regarding certain options, as the feature you mentioned as no longer being available was not previously part of our system. We are always here to help and would be happy to clarify how our features work. If you have any further questions, please feel free to reach out to us via in-app chat so we can assist you directly.
Feb. 6, 2026
They say it's a premium dropshipping service, but it has a lot of inactive suppliers who take payment but don't provide any feedback. Everything takes forever to load, and worst of all, stock levels aren't synchronized. You have to pay an extra €55 to have stock levels synced automatically. A top app for wasting money and time.
Hi there, We are sorry to hear about your experience. Order fulfillment and supplier communication are handled directly by the supplier, and in your case the fulfillment was still within the stated processing timeframe. Syncee is a paid service, with plans based on the number of products and available features, and this information is shown when selecting a plan. Automatic stock synchronization is included in paid plans, as it requires continuous system resources. Syncee works within Shopify’s technical limits regarding speed. Improving platform performance and maintaining reliable suppliers are top priorities for our team. If you have any questions, please do not hesitate to contact us via in-app chat or at [email protected].
Jan. 26, 2026
Mi experiencia es mala. Hay productos que recién después de importarlos te enteras de que ya hay pocas unidades o no tienen disponibilidad para hacer envios a tu país. A las descripciones les faltan datos como la tabla de tallas para las prendas. También hay falta de sincronización con tu tienda ya que al cambiar la moneda, los precios no se actualizan y para cambiar estos u otros detalles, debes cambiar el plan de pago. Además las promociones son engañosas. Te dan un plan gratuito y si pasas el límite de productos o cambias los productos por las razones antes mencionadas, no te dan posibilidad de volver a la promoción del mes a 1 USD.
Hola, sentimos mucho que tu experiencia no haya sido la esperada y agradecemos que la compartas. Queremos aclarar que la disponibilidad de stock, los países de envío y los datos del producto que proporciona el proveedor pueden verse antes de importar los productos. En cuanto a los precios, estos se actualizan automáticamente al ejecutar la sincronización, mientras que otros datos requieren una actualización manual. Sobre la promoción de 1 USD, esta es válida hasta un cambio de plan, tal como se indica en la política aceptada al suscribirse, por lo que no es posible reactivarla después. Si lo deseas, nuestro equipo de soporte puede ayudarte directamente a través del chat dentro de la app.
Jan. 2, 2026
Free plan is not as advertised. It doesnt allow you to import more than 5 products
Jan. 1, 2026
deux ois de prelevement sans mon accord je vous demande de me rembourser
Bonjour, Nous sommes désolés d'apprendre cette mésaventure. Veuillez noter que tous les abonnements et frais sont gérés directement par le système de facturation de Shopify. Malheureusement, nous ne sommes pas en mesure d'effectuer des remboursements. De plus, nous n'avons reçu aucun message ni aucune demande d'assistance de votre part. Si vous avez des questions concernant les abonnements ou le fonctionnement de notre application, notre équipe se fera un plaisir de vous aider via le chat intégré à l'application. N'hésitez pas à nous contacter à l'avenir.
Dec. 22, 2025
Avoid this app, predatory billing, and no accountabilityThis was one of the most frustrating experiences I’ve had on Shopify. I was charged nearly $150 CAD for an app I used for two days, uninstalled immediately, and never benefited from. Support was cold, inflexible, and offered no real help just copy paste policies. Seeing other reviews with the same experience makes this feel intentional rather than accidental. If you’re new to Shopify or on a tight budget, this app can seriously hurt you financially.
Hi there, We are sorry to hear about your experience. According to Syncee’s refund policy approved during the subscription process, refunds were unfortunately not eligible in your case. After the promotional $1 first month period ends, the subscription automatically continues at the full plan price unless canceled beforehand. It is the responsibility of the account holder to monitor subscriptions and cancel on time if needed. Our team is always available via the in-app chat to provide guidance on managing your subscription or answer any questions.
Dec. 16, 2025
Eversince I installed App, The website became terribly slow. I have paid $ 59 but, I do have to uninstall even in between because of having very slow website.
Hi there, Thank you for sharing your feedback, we are sorry to hear about your experience. We would like to clarify that Syncee itself should not slow down an online store. We also couldn’t find any previous support request from you regarding performance issues, so unfortunately we didn’t have the opportunity to investigate or assist. Our goal is to provide a smooth and reliable experience, and we are always here to help. If you are open to it, please contact our support team via [email protected] so we can look into this together.
Dec. 2, 2025
Awful confusing why doesn't shopify use third parties it is not easy to navigate sent an email immediately at first charge. Now its happened twice. I have only two logins, once when I was coaxed into the service which had zero products relevant to my brand, and the second logon trying to get rid of this on phone talking to shopify support. The emails say shopify billing this is a mess
Store
My Store
Using app
About 2 months
Hi there, We are sorry to read about your experience. To stop future charges, the app subscription must be canceled in your admin. Contacting support alone does not automatically end an active subscription. We regret that the app did not feel relevant to your brand. If you need further help our team is always ready to answer your questions via the in-app chat or [email protected].
Nov. 25, 2025
$99 a month and no service? Won’t fulfill my order payment made , so I’m jusyvtwiddling my thumbs looking for help they say I need to pay everything saying I paid I have an order that can’t, DO NOT GET!! Use your money somewhere else I promise it will be so much easier.
Hi there, We are sorry for the frustration this situation caused and understand how disappointing it is when an order can’t be fulfilled as expected. Order fulfillment depends on the supplier’s shipping coverage, which can vary by product and destination. Before listing or ordering a product, it’s important to check whether the supplier ships to your target country, as not all products support all destinations. If you would like help reviewing shipping settings or finding suppliers that ship to your market, our support team is available and happy to assist via the in-app chat or at [email protected].
Nov. 23, 2025
Leider überzeugt die App mich nicht. Barcodes werden oft nicht übernommen und wenn man sie manuell einträgt, verschwinden sie bei der nächsten Synchronisierung wieder. Für diese Leistung ist der Preis deutlich zu hoch. Die Produktsuche ist unpraktisch, da man Kategorien nicht filtern kann und nach dem Öffnen eines Artikels wieder komplett nach unten scrollen muss.
Hallo, es tut uns sehr leid, von Ihrer Erfahrung zu hören. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen, dass Sie sich an uns gewandt haben. Wir konnten keine frühere Nachricht von Ihnen finden, aber unser Team hat sich bereits mit Ihnen in Verbindung gesetzt, um Ihnen bei allen technischen Fragen zu helfen. Zur Klarstellung: Syncee verfügt über einen vollständigen Kategoriefilter in der Produktsuche, und uns ist kein Fehler bekannt, der zum Verschwinden von Barcodes führt. Wir würden uns freuen, wenn Sie uns weitere Details dazu per E-Mail zukommen lassen könnten, damit wir Ihnen weiterhelfen können. Wir bei Syncee arbeiten stets daran, unseren Nutzern ein möglichst reibungsloses Erlebnis zu bieten. Wenn Sie weitere Unterstützung benötigen, können Sie uns jederzeit über den In-App-Chat oder per E-Mail an [email protected] erreichen.
Oct. 30, 2025
A very bad experience from the very first order. The order was placed and paid through Syncee a week ago, but it’s still not fulfilled. Customer support is unreachable, only a bot responds with irrelevant answers then ending the chat. Our emails have been completely ignored, leaving us no choice but to refund our customer. First order. First loss. Very disappointing service.
Hi there, We are sorry to hear about your experience. Please note that the supplier in question has already been removed to maintain the quality and reliability of our marketplace. We take supplier performance very seriously and act when our standards are not met. Our live support team is available to assist you with any concerns and provide direct solutions. Please let us know if we can help you find a suitable supplier for your business needs. Feel free to reach out to us via our in-app chat or at [email protected] so we can support you further.