Syncee Collective Dropshipping
Syncee Collective Dropshipping & Wholesale
Rating
4.5
feedback
469
chart
#339
All reviews
Rating Breakdown
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Aug. 4, 2024
Pros: the product selection is good for my needs. The program is easy to use, and syncing is pretty simple. Cons: customer service is not as fast as it was when I started a few months ago and the app has not been working well, specifically the marketplace.
Hi there, Thank you for your feedback! We’re pleased to hear that our product selection and ease of use meet your needs. Our goal is always to provide prompt and effective customer service, and we apologize if you’ve experienced any delays. If you have any questions about our app, please feel free to reach out to us via in-app chat or email. We would be more than happy to help.
July 18, 2024
Just started using, still exploring and testing. We should have 5 products to test in the free version. For stores that are starting it's not viable to pay a plan.
Hi there, Thank you for your feedback. We have a free trial that allows retailers to test monthly plans for 14 days including adding products to your online store. If you have any questions about our free trial or our solutions, please do not hesitate to reach out to our customer support team via in-app chat or email. We are here for you.
Sept. 18, 2024
few days in trial but having problems finding dungeons and dragons and other fantasy items had subscription for months now, and today they tell me i need a subscription and changed prices with no notice not going pay 99 for subscription i was pay 49 for just month ago
Hi there, Thank you for your review. If you need help finding suitable products and suppliers for your niche, please do not hesitate to reach out to our customer support team. We are always happy to help you. Also, please stay up-to-date about new suppliers coming day by day.
June 3, 2024
Still early days but so far so good.
Hi there, Thank you for your review. If anytime you have a question about our application, please do not hesitate to reach out to us via in-app chat or email. Our friendly support team is always here for you.
May 12, 2024
I had a lot of issues with pricing from homeroots.
Hi there, We are sorry to see you had issues with the pricing with your supplier. If anytime you need help, please do not hesitate to reach out to our friendly customer support team via in-app chat or email. We are always happy to help you.
April 12, 2024
Why ask for a review when I have not gotten to use the app yet?
Hi there, Thank you so much for choosing Syncee. Leaving a review is only an option shown that you can dissmiss with a click in our app. We are happy you have joined our community and please do not hesitate to reach out to our customer service anytime you have a question about our solutions or need help finding suitable products and suppliers for you business. Our friendly support team is always here for you.
Feb. 17, 2024
It's not the best option for beginners because of their monthly plan options. Beside that, it could be a great supplier sources for a large variety of products.
Hi there, Thank you for your feedback. We appreciate your perspective on our monthly plan options. We understand the importance of catering to users of all levels and will take your input into consideration for future improvements. If you have any questions about Syncee, we're here to assist and enhance your experience.
Jan. 29, 2024
I haven't started using it yet.
Hi there, If anytime you need assistance using Syncee or you have any questions, please do not hesitate to reach out to our customer support team via in-app chat or email. We are always happy to help you!
Nov. 8, 2023
Customer service is nice but the app is missing important feature: 1. You can't select and then deselect a product or deselect products from the full supplier inventory. 2. There is no documentation to explain what each setting does. 3. Filtering products by tags only works according to the supplier original tags not the tags in your catalogue. 4. There is no option to prioritize categories. I keep seeing same old products being pushed while new products are stuck in queue.
Hi there, Let us kindly share a few important pieces of information referring to your review. In your catalog, you have the ability to filter products in bulk by numerous conditions, or you can even filter out products from your catalog one-by-one if you wish to in Syncee. Regarding questions about how to make the most out of Syncee's filtering feature, please do not hesitate to reach out to our customer support team. Furthermore, we have a Help Center of rich content on how to use Syncee. You can find it via our application's sidebar menu and through our App Listing as well. We provide various helpful articles and videos there about our solutions and settings. Last but not least, while it is not possible to prioritize a category in one catalog, you can create different catalogs for each category by choosing the products one-by-one. If you have any further questions, and also so we can get a better understanding about your concerns, please feel free to get in touch with our support team. We are here to help you.
March 22, 2023
Great Dropshipping App with room for improvement Great: - Good selection of high quality suppliers from around the world - Good integration and mostly user friendly - Good customer support, eager to help - Great functionality to automate margins/mark ups Room for improvement: - plan prices change randomly without any warning, which is not cool for a small business. Smallest monthly plan went from Free to $29 to $49 making it hard to plan. Would love more transparent communication - Sometimes had issues with synchronization, when it took a full day for my order to show up - had payment issues when I had to attempt payment up to five times until it went through - the search for products is very clumsy. It does not really show what you're searching for and the filter options could be better thought through (e.g. you can only select one country from-to) - When searching for an exact supplier name, you still have to scroll to sometimes the third page until you find the supplier (assumption is that the big suppliers pay to always show up first, e.g. Big Buy is always the first)
Thank you so much for your review. We are happy you have chosen Syncee to find suppliers and manage products in your online store. If anytime you need help, our customer support team is here for you. Thank you for being a member of our community.
April 16, 2021
Heaps of suppliers and great items, however we couldn't get the shipping to work so have deleted it now, for anyone who can work that out its worth a look, plus the customer service team respond v.quickly
Thank you for your review. Your feedback is important for us. Please note, Syncee doesn't work as a fulfillment center, our application manages product data for merchants, it is a bridge between retailers and suppliers. We tried to recommend you options as a solution, and we are sorry you couldn't get the shipping work. We wish you further success with your online business.
June 15, 2024
This app has a lot of great potentials. I was really starting to use it, and so far, it's been great. My only issue is the prices can be more competitive.
Thank you so much for your kind review. We are happy you are satisfied with our service. If you have any questions, our support team is always here to help :)
Oct. 29, 2019
I am very happy, app's working great. Peter was Very helpful. But I highly recommend every customer to look at the dates very much, because if you delete the app and the shopify charged your money the same day, no one will refund. I would like more flexibility for this company and stronger relationship with client.