Syncee Premium AI Dropshipping
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Hi there, We are sorry to see your review. Our team is always here to help, so if you have any questions about using Syncee, please do not hesitate to contact us via in-app chat or at [email protected]. We would be happy to assist you and do our best to find a solution.
Hi there, Thank you for choosing Syncee. We would like to better understand your rating, however, we could not find any previous communication from you regarding this matter. One of our colleagues has already reached out to you, please feel free to reply there so we can help further. You can also contact us anytime via our in-app chat or at [email protected]. Our team is always here and happy to help.
$$$
Hi there, Thank you for your feedback. If you need any help with using Syncee or have any questions, please feel free to reach out to us via our in-app chat. We are always here and happy to assist you.
Update: The sweater has now arrived and the product quality is excellent. That said, the delivery took over 21 days from payment (ordered December 16), while the platform advertises a 7–10 day delivery timeframe. Even accounting for holidays, an additional 11+ days without proactive communication is difficult to justify from a merchant perspective. Product quality is top-tier, but delivery reliability and transparency remain a concern for store owners who are accountable to end customers.
We are sorry to hear that you were dissatisfied with the delivery timeline. As clearly stated on the storefront page, during the December holiday season processing and delivery times may be longer than usual. During the Christmas period, both warehouses and shipping carriers were not operating, which unfortunately resulted in delays. As we have already communicated with you directly regarding this matter, we are also actively coordinating with the supplier to move the shipment forward. We are closely monitoring the order and will provide updated shipping information as soon as it becomes available. Thank you for your understanding during the holiday period.
Runaway! Terrible Logistics. If you have taken the trouble to build a brand a customer loyalty do not use this app. It will diminish your brand. The Fulfillment process is a joke. Deliveries take 10 days plus and you have to dig through emails to find a tracking number affiliated with a sketchy Chinese carrier. If you have a dropship company with zero branding, just swindling people who aren't familiar with Amazon, this app is for you. If you're a small business owner building a brand RUN! I only gave this 3 stars because most people only check the 3 star reviews. My real score is Negative A BILLION STARS. Again RUN!
Hi there, We are truly sorry to hear about your experience. Your feedback is very important to us. As Syncee operates worldwide, we work with suppliers from many regions including the USA, Canada, Europe, and more. Our goal is to make it easy for retailers and suppliers to build strong partnerships with local partners for fast shipping. We are proud to have a community of established merchants collaborating successfully worldwide and we offer solutions helping them sell conveniently. If you would like us help finding suitable suppliers for your store, we would be happy to assist you. We are also here to help with technical questions, including locating tracking numbers on your admin. Feel free to reach our support team anytime at [email protected].
It is okay. Way better than many Dropshipping suppliers, but you pay 40 $ and only get like 50 products. Way to less for using. I think I will cancel my subscription.
Hi there, Thank you for sharing your feedback and for choosing Syncee. We are glad to hear that you find us better than many other dropshipping apps. Regarding the number of products to manage, we have different subscription plans available to match various dropshipping business needs. You can also enjoy a free trial to explore our marketplace, test how the platform works for you, and discover millions of quality products from trusted suppliers before committing. If you ever have questions or need guidance on choosing the right plan or making the most out of Syncee, our support team is always happy to help via in-app chat or email at [email protected]. We would be truly sorry to see you go and we hope you’ll find real value in the wide product range and reliable suppliers available, and that Syncee can support your business growth moving forward.
Was good try
Hi there, Thank you for the review. The Syncee team is always ready to support you and help you get the most out of the app. If you have any questions or need guidance, you are welcome to reach out through the in-app chat or [email protected].
Pros: the product selection is good for my needs. The program is easy to use, and syncing is pretty simple. Cons: customer service is not as fast as it was when I started a few months ago and the app has not been working well, specifically the marketplace.
Hi there, Thank you for your feedback! We’re pleased to hear that our product selection and ease of use meet your needs. Our goal is always to provide prompt and effective customer service, and we apologize if you’ve experienced any delays. If you have any questions about our app, please feel free to reach out to us via in-app chat or email. We would be more than happy to help.
Just started using, still exploring and testing. We should have 5 products to test in the free version. For stores that are starting it's not viable to pay a plan.
Hi there, Thank you for your feedback. We have a free trial that allows retailers to test monthly plans for 14 days including adding products to your online store. If you have any questions about our free trial or our solutions, please do not hesitate to reach out to our customer support team via in-app chat or email. We are here for you.
few days in trial but having problems finding dungeons and dragons and other fantasy items had subscription for months now, and today they tell me i need a subscription and changed prices with no notice not going pay 99 for subscription i was pay 49 for just month ago
Hi there, Thank you for your review. If you need help finding suitable products and suppliers for your niche, please do not hesitate to reach out to our customer support team. We are always happy to help you. Also, please stay up-to-date about new suppliers coming day by day.
Still early days but so far so good.
Hi there, Thank you for your review. If anytime you have a question about our application, please do not hesitate to reach out to us via in-app chat or email. Our friendly support team is always here for you.
I had a lot of issues with pricing from homeroots.
Hi there, We are sorry to see you had issues with the pricing with your supplier. If anytime you need help, please do not hesitate to reach out to our friendly customer support team via in-app chat or email. We are always happy to help you.
Why ask for a review when I have not gotten to use the app yet?
Hi there, Thank you so much for choosing Syncee. Leaving a review is only an option shown that you can dissmiss with a click in our app. We are happy you have joined our community and please do not hesitate to reach out to our customer service anytime you have a question about our solutions or need help finding suitable products and suppliers for you business. Our friendly support team is always here for you.
It's not the best option for beginners because of their monthly plan options. Beside that, it could be a great supplier sources for a large variety of products.
Hi there, Thank you for your feedback. We appreciate your perspective on our monthly plan options. We understand the importance of catering to users of all levels and will take your input into consideration for future improvements. If you have any questions about Syncee, we're here to assist and enhance your experience.
Customer service is nice but the app is missing important feature: 1. You can't select and then deselect a product or deselect products from the full supplier inventory. 2. There is no documentation to explain what each setting does. 3. Filtering products by tags only works according to the supplier original tags not the tags in your catalogue. 4. There is no option to prioritize categories. I keep seeing same old products being pushed while new products are stuck in queue.
Hi there, Let us kindly share a few important pieces of information referring to your review. In your catalog, you have the ability to filter products in bulk by numerous conditions, or you can even filter out products from your catalog one-by-one if you wish to in Syncee. Regarding questions about how to make the most out of Syncee's filtering feature, please do not hesitate to reach out to our customer support team. Furthermore, we have a Help Center of rich content on how to use Syncee. You can find it via our application's sidebar menu and through our App Listing as well. We provide various helpful articles and videos there about our solutions and settings. Last but not least, while it is not possible to prioritize a category in one catalog, you can create different catalogs for each category by choosing the products one-by-one. If you have any further questions, and also so we can get a better understanding about your concerns, please feel free to get in touch with our support team. We are here to help you.
I haven't actually had a chance to use the app yet. So that's why I gave three stars because I don't actually know if it's going to be a good fit for me as of right now
Hi there, Thank you for your review. If anytime you have a question about how our dropshipping application works, please do not hesitate to reach out to us via in-app chat or email. Our support team is here for you to help :)
Great Dropshipping App with room for improvement Great: - Good selection of high quality suppliers from around the world - Good integration and mostly user friendly - Good customer support, eager to help - Great functionality to automate margins/mark ups Room for improvement: - plan prices change randomly without any warning, which is not cool for a small business. Smallest monthly plan went from Free to $29 to $49 making it hard to plan. Would love more transparent communication - Sometimes had issues with synchronization, when it took a full day for my order to show up - had payment issues when I had to attempt payment up to five times until it went through - the search for products is very clumsy. It does not really show what you're searching for and the filter options could be better thought through (e.g. you can only select one country from-to) - When searching for an exact supplier name, you still have to scroll to sometimes the third page until you find the supplier (assumption is that the big suppliers pay to always show up first, e.g. Big Buy is always the first)
Thank you so much for your review. We are happy you have chosen Syncee to find suppliers and manage products in your online store. If anytime you need help, our customer support team is here for you. Thank you for being a member of our community.
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