Syncee Collective Dropshipping
Syncee Collective Dropshipping & Wholesale
Rating
4.6
feedback
1,863
chart
#353
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July 1, 2022
Syncee helps a little bit but always saids they will not get involved with the suppliers doings, it is between you and the supplier. Syncee is suppose to be vetting the suppliers for wrongdoings but doesnt do this hardly at all. Be very cautious using this app. Their suppliers will try not to refund you when they are suppose to. Once incident we recently had, the supplier said the product wouldnt be in stock until May after we already had our customer's order, did we want to cancel the order. We told them we did but then they wouldnt give us a refund and when we protested through Paypal, the supplier is tried to show the item shipped at a later date, very dishonest. Syncee does nothing about this and just saids it is between the dropshipper and the supplier. Another example, when we started selling a lot of one particular product, the supplier raised prices that we had to pay for it after we sold the items without warning us, so you never can be for sure what price to set your items at and it is always a moving target which makes managing your products very difficult. Again, Syncee saids it is between the dropshipper and the supplier, Syncee does nothing. Be very cautious if you decide to use this app, especially if you are paying for it. Syncee did help with their software problems but I would say that is only about 20 percent of the battle when using this app. If Syncee would/will help with suppliers doings then it would be 5 stars.
We are sorry to read that you had difficulties with your supplier. Syncee does vet suppliers before they are getting displayed, and keeps an eye on them even after that. However, we are not involved in the trading process. We are a bridge between retailers and suppliers, helping them connect and manage product data automatically. If there is a request relating to an order, the retailer has to discuss it with their supplier partner. All contact details are available about suppliers on our Marketplace so retailers can easily contact their partner directly. Once again, we are sorry that you had such difficulties wih your supplier. Syncee was also here for you and still is everytime you messaged us with any questions.
April 13, 2022
Haven't used yet but so far is helpful...not much to say... don't know why they would expect a rating just for signing up..
It is nice to read your words that you find our application helpful. Please, if anytime you have a question about how our app works, feel free to contact our support team via in-app chat or email at [email protected]. We are always happy to help you.
April 16, 2021
Heaps of suppliers and great items, however we couldn't get the shipping to work so have deleted it now, for anyone who can work that out its worth a look, plus the customer service team respond v.quickly
Thank you for your review. Your feedback is important for us. Please note, Syncee doesn't work as a fulfillment center, our application manages product data for merchants, it is a bridge between retailers and suppliers. We tried to recommend you options as a solution, and we are sorry you couldn't get the shipping work. We wish you further success with your online business.
June 15, 2024
This app has a lot of great potentials. I was really starting to use it, and so far, it's been great. My only issue is the prices can be more competitive.
Thank you so much for your kind review. We are happy you are satisfied with our service. If you have any questions, our support team is always here to help :)
May 1, 2020
So my Dropshipping journey began with Spocket where I found at least a couple of brands within EU that looked interesting. I then noticed that most products were priced well above the end customer prices found on other retailer stores on the Internet. I switched to Syncee to try my luck here, as the same products were available but with a better price. I signed up for 4 different suppliers and waited for about 1-2 weeks to get an approval for two of them. I e-mailed the other two and they replied they don't use Syncee anymore and invited me to their own platforms which would require a deposit of 500 EUR to start with. A few more weeks passed and I've had 3-4 orders with Syncee. I can say that as a European store, dropshipping with suppliers from the UK, the delivery times are currently 10 days+. If this has to do with COVID-19 time will tell, I hope the delivery times will improve. I had an issue with my main supplier removing almost all of their products by accident, which caused major trouble on my shop. This was solved with haste, once I got in contact with the right people. So to be fair the support has been okay, I've got replies with a few business hours. You will have to do most of the work contacting the suppliers yourself, as they won't login to Syncee to look at your application. Once you get orders there's no automatic way of placing the necessary orders at the suppliers stores, you will have to do this manually which is very time consuming. Syncee says that a new future that handles this will be rolled out in the coming weeks. Can't wait and I'll update my review once this is released. For EU stores: You will most probably also have to pay VAT for your purchase, even though it's within EU/EES. This will eat of your margins, as you will have to do it again when declaring in your own country. Make sure to talk to your suppliers about this, maybe they can help you.
Sorry for the bad experience with some of our suppliers and we are happy to hear that you are satisfied with Syncee service and support. You can leave supplier reviews in Syncee marketplace about your supplier experience. We have already contacted the mentioned suppliers, so we will try to resolve your issues as soon as possible. Please also check your email.
March 22, 2020
Seems to add all the products to a catologue rather than giving a choice to what collection id like to add to. other than that great products
Thank you for your review about our application. I would just like to share the information with you that we just released the new version of Syncee in these days. In the new version, you can find many new & useful features which means help for you too. Please give our support team a feedback so we can help you.
March 17, 2019
Its a great app I just don't understand why on all my products its only showing one picture. All the products coming from the whole seller has multiple pictures.
Oct. 29, 2019
I am very happy, app's working great. Peter was Very helpful. But I highly recommend every customer to look at the dates very much, because if you delete the app and the shopify charged your money the same day, no one will refund. I would like more flexibility for this company and stronger relationship with client.
Nov. 4, 2018
I use this app to help me import and update products from my supplier. It is a simple platform, but the way you select products takes forever. I've gone through 2,000 products and unselected 1,600 of them manually one by one, and a week later, it selected 600 more items that I did not want. They could improve the app by making product filtering more user friendly.
Oct. 31, 2018
Great app, just slow to update - still no support for multiple locations or cost prices, will update my review once they get up to speed