SyncLogic

This review is 100% fake. We reported it to Shopify but they don't seem to be taking fake reviews seriously anymore, which calls all reviews on other apps into question. Shopify never got back to us on our report other than to say we will not hear from them so we don't even know if they have ever reviewed it. They have the data to verify that this review is fake and that we took no such actions on this shop. We do not buy positive reviews and do not buy negative reviews on competitive apps, and we are 100% transparent and take responsibility if a customer has a legit complaint. That is not the case for this review. Shopify needs to do a lot more to take care of the integrity of their app store reviews. This shop installed for a few minutes. We hadn't even ingested their products when they uninstalled. No actions were taken on their shop. No product images were switched or deleted. No inventory was altered. No customer support ticket was opened. It's a complete untruth.

This review is not representative of the truth and so inappropriate for a number of reasons. The truth is we have been very responsive to your needs. We have been proactive in trying to reach out to you and address this before you were even aware it was an issue. We've made multiple attempts to set up phone or zoom call appointments with you. And we agreed to do custom engineering work for your individual needs. 1. The issue that you're complaining about is one that we brought to your attention in October. There are limits Shopify imposes on most shops if they go over 50,000 variants. You were sharing massive sets of products to your customers that pushed them all over 50,000 variants. We asked you to share less in October and you ignored our messages repeatedly. Finally you agreed to meet with us and we set appointments with you for full phone and video support. You stood us up on those appointments on two occasions and continued to sync so many products that it was a problem for your customers and a problem for us. 2. We have explained you are overworking the system. We allowed you to abuse our system for months and were exceptionally patient with your lack of responsiveness on the issues we brought to your attention. 3. After months of ignoring the issue we reported to you, abusing our system, and creating a problem for all your customers as well as for the entire SyncLogic ecosystem, you asked for us to write a custom code solution for your individual needs rather than use built in Shopify tools for putting a more curated collection of products together. And we said we needed a few weeks to make time for that because our engineering resources are fully engaged at the moment. We did not say to get with Shopify. We agreed to do the custom work you asked for. You didn't respond and discuss the timeline of engineering to your custom needs. Proactive phone support. An offer to do custom engineering work. Tolerance for your abuse of our system and policies to the detriment of performance for all our customers. All for $19.99 per month and that's not good enough? You made hundreds and hundreds of sales via SyncLogic, so the platform actually made you money, and you say "do not waste your money?" and give us a 1 star review and say you got no support? You actively go out and try to hurt our business after all the support we gave you. Thanks for uninstalling.

Awesome. I really love it when a custom request is viable and we are able to get it done. I'm so happy to know it's working out for you. Let me know if there's anything else we can do for you. - Shane

Thank you so much for the positive review. I really enjoyed working with you directly and enjoyed the challenge of finding solutions for your needs on this. Thanks for being such a long standing customer and such a pleasure to work with. - Shane