Rating
4.3
feedback
54
chart
#2,154
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
0%
-
Less than a month
52%
-
Less than a year
89%
-
More than a year
30%
Reviews Summary
SyncLogic has received a mix of positive and negative reviews from users. Positive aspects include excellent customer service, quick response times, ease of setup, and reliable syncing of products. Users appreciate the value for money, the ability to customize product attributes, and the helpful support team. On the other hand, negative feedback revolves around issues with control over the app, lack of certain functionalities like defining product templates, and concerns about accidental data overwrites. Some users have experienced problems such as store disruptions, unexpected charges, and difficulties in syncing specific product details. Overall, SyncLogic seems to be a useful tool for syncing inventory but may require improvements in certain areas to address user concerns.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 17, 2025
My 5 star rating comes from the amazing customer service I received from Shane when trying to navigate through the syncing options and inventory. I basically received a 30 min in-depth tutorial, over the phone, about the different functions SyncLogic has to offer and what I should do to make sure my shop remains synced with my wholesaler. What I did learn, that can help others, is to watch the video they provide! After 1.5 months and several hours of trying to navigate the products synced, I learned watching that video could have helped me understand a lot more early on. I now feel extremely at ease knowing my products are correctly synced and my settings are geared towards my needs. Thank you so much Shane!
Thank you so much. Your review made my day. It was such a pleasure speaking to you and I truly enjoy seeing our customers thrive so I'm glad my call was helpful. - Shane
April 14, 2025
Tested multiple inventory sync apps and this one is the best value for money. Reliable and quick and to the point support. Could use more functionality but some other apps that are seemingly more advanced turn out not working.
We have always focused on accuracy and performance, and often times the customer doesn't notice improvements we make, so I'm really thankful you noticed and shared your experience with other. We'll keep plugging away at functional improvements too. Thanks so much for the kind review.
April 10, 2025
Love this app for my drop shipping business. Customer service is quick to respond when needed.
Thank you so much for the kind words. I'm always happy to help. -Shane
March 21, 2025
I have very little choice or control on this app. It is what is required by my drop shipper. I need additional information and support and have emailed at least 3 times via the support window within the app and have not received any response. I need more control over what changes synclogic makes to my store. I need to define what product template it uses for the products being synced. Plus it does not bring over cost or the compare at price as well as the price to show a discounted price to our customer if applicable. (that is unless I am misunderstanding the setup) When I manually go in to add these essential costs, it overwrites the data the very next sync. I would truly appreciate some support on my issues.
I'm so sorry to hear you've run into these challenges. I can definitely support you in your concerns. I found emails from you on Feb 3 and March 14th regarding cost of goods. It looks like we responded promptly to both of those but I take it you didn't get the response. It must have gone to spam. I didn't find a 3rd message from you. I can certainly help you with syncing cost and the compare at price, which shows a discount for your customers. These things can be achieved and I'll be more than happy to help. I can also help with the template issue. You can turn off sync of the template so that you can choose your own custom template, and I'd have to look into this one further in that it's not a common request, but I might be able to customize your connection to select a specific template to use I'll give you a call now but I know it's after hours for you so if I don't reach you I'll try you again tomorrow. Update: I tried to call but the phone number on your account doesn't appear to be working. Can you please reach out to us at (415) 851-1230 with an updated number. If we're unable to answer please leave a message. I really want to connect with you and support you on this and I'm unable to reach you by phone or email. Update 2: I haven't heard back from you. I also reached out via the form your website but haven't gotten a response. Without a working phone number or email address for you I really don't know how to reach you.
Feb. 28, 2025
Your app COMPLETELY DESTROYED our store Removing sales channels, switching product images, deleting pictures, and altering inventory. What is going on?? Your app is extremely dangerous!
This review is 100% fake. We reported it to Shopify but they don't seem to be taking fake reviews seriously anymore, which calls all reviews on other apps into question. Shopify never got back to us on our report other than to say we will not hear from them so we don't even know if they have ever reviewed it. They have the data to verify that this review is fake and that we took no such actions on this shop. We do not buy positive reviews and do not buy negative reviews on competitive apps, and we are 100% transparent and take responsibility if a customer has a legit complaint. That is not the case for this review. Shopify needs to do a lot more to take care of the integrity of their app store reviews. This shop installed for a few minutes. We hadn't even ingested their products when they uninstalled. No actions were taken on their shop. No product images were switched or deleted. No inventory was altered. No customer support ticket was opened. It's a complete untruth.
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