SyncLogic
Boost sales with seamless product sync
Rating
4.7
feedback
89
chart
#1,431
All reviews
Rating Breakdown
March 22, 2021
This app has really helped my business out! I love that they continue to listen to their customers and improve the app. This app has grown a lot in the last year and I am excited to see the changes going forward!
Thanks so much for the kind review. It means the world to us. We're working hard to improve SyncLogic. We appreciate that you noticed.
March 3, 2021
Simply fantastic. Does exactly what it says on the tin, no bugs, amazing support. Strongly recommend to anyone who needs to sync between stores.
Awesome. Glad to hear that SyncLogic is serving you well.
Feb. 12, 2021
I like this product but I have been trying to contact support and can't get ahold of anyone. All the features are great but I really need the cost per item, country origin and HS Code to transfer over and every other column seems to but not these. Is there a reason or is this a feature that will be added in the future?
Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to [email protected] which opens a support ticket in the same system. Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request. Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right. - Shane - Shane
June 8, 2022
I do enjoy using this app., my biggest issue so far is not having directions for how to connect some of the suppliers to SyncLogic. 5 stars because this is such a simple and professional app., I still very much recommend SyncLogic, you won't find anything better than this. Thank you.
Hi. Thanks for the feedback. We offer our free trials for new customers only, so the software recognized that you'd already had a free trial. Otherwise some shops would abuse the system and uninstall / reinstall frequently to get another free trial. Unfortunately there are limits on the App Store listing that make it hard to be explicit and clear on that fact. But if a customer reaches out to us who hasn't been with us for a while and wants to give it another try, we're happy to reset the trial period. You can send a request to [email protected] or reach out to us through the help button in app and we can consider resetting the trial period or providing a refund if a new month has already been paid. In your case, I see that you were installed twice previously, once for 5 days and another time for just 1. You would have been charged for that 1 day installation because Shopify doesn't pro-rate on uninstall unfortunately. Taking all that into consideration I've processed a refund of your first month charge that you will see on your Shopify bill as "SyncLogic 30 day credit". That's as much as Shopify allows us to do from our end, but I will also reach out to Shopify billing to request an additional refund for your previous charge from the time you were installed for just 1 day.
Oct. 17, 2020
I want to cancel account and stop recurring charges. Unfortunately I can't find any way to actually do that. The website just takes me back to my shop page. I'm no longer syncing. Being vague and not even having an original email from signing up w/ a link to cancel is poor thinking.
Hi. Canceling SyncLogic is something that is done inside your Shopify admin. Just visit the apps section of your Shopify admin at https://abandoned-rhinestones.myshopify.com/admin/apps and hit Delete next to the app. This is how any app that bills through Shopify is uninstalled and also removes an apps authorization to charge you or access your shop. There was an original email that went out when you installed to whatever email address you have listed with Shopify. I'm sorry if there was a delivery issue. We hope you'll reconsider your review in that this is more of a general issue in how apps on Shopify are uninstalled as a whole rather than feedback specific to our app.
Aug. 14, 2020
Synclogic has been a game changer for our business. When Covid hit, we slowed down dramatically. Since using it, our sales have gone up. We are so happy with Synclogic :)
July 30, 2020
I wouldn’t not be able to run my business without Synclogic. Bc of covid I went from having 3 employees to just me. Synclogic is enabling me to use dropshipping with real-time quantity updates. Now I’m able to sell products and have the dropshippers ship for me. It’s all automated and has made my life so much easier! On top of that the customer service is truly amazing. Shane goes above and beyond to help with any issues!
Dec. 5, 2019
Estou quase desistindo do app, sempre um pedido da loja mae quando vou separar está esgotado o item pois vendeu na loja pai e nao foi atualizado, gosto bastante do app, mas se continuar assim vou ter que procurar outro app que me atenda
Por favor, perdoe nosso português traduzido automaticamente. Lamento saber que você teve problemas com o inventário. Tentamos tratar as alterações de inventário com a maior prioridade, em detrimento de outras alterações nos produtos. Tivemos um problema durante a Black Friday / Cyber Monday em que a prioridade não estava correta nas alterações de inventário e essas alterações foram colocadas em filas, juntamente com as outras 8 milhões de operações de sincronização por dia que lidamos nesses dias. Agora, como corrigimos isso, você deve ter um desempenho muito melhor nessa área. Também fizemos melhorias significativas no desempenho, portanto nossas filas de operações de sincronização estão normalmente vazias agora. Entre em contato se tiver mais alguma ocorrência desse problema, mas acreditamos que o problema foi resolvido. Original English: Please forgive our auto-translated Portuguese. Sorry to hear you've had troubles with inventory. We try to treat inventory changes at the highest priority, over other changes to products. We had an issue during Black Friday / Cyber Monday where the priority wasn't correct on inventory changes, and those changes were being put into queues along with the other 8 million sync operations per day we handled on those days. We have corrected this now so you should be seeing much better performance in this area. We have made significant performance improvements as well, so our queues of sync operations are typically empty now. Please do reach out if you have any more occurrences of this issue, but we believe the issue to be resolved.
Nov. 3, 2019
Alguns dos meus itens o estoque aparece como 0 minha outra na loja conectada, a sincronização parece não ser muito boa, eu termino de cadastrar um produto e quando vou olhar depois de algumas horas na loja filha, esse produto está com o estoque em 0, mesmo não vendendo nenhum ainda...
Por favor, perdoe nosso português, estamos usando um tradutor automático. Lamentamos saber que você está tendo problemas com a sincronização inicial do inventário. Se entrar em contato conosco, por e-mail ou com o botão de ajuda no aplicativo, podemos corrigir problemas como esse. De fato, temos um problema com o inventário de alguns produtos que não sincroniza inicialmente em baixa frequência. Estamos dedicando recursos de engenharia esta semana para tentar descobrir o porquê e resolver esse problema. Enquanto isso, você pode entrar em contato conosco para executar verificações de saúde em seus produtos ou pode forçar uma ressincronização de um produto fazendo uma pequena alteração no produto de origem. Atualizaremos você novamente quando tivermos esse problema corrigido. Atualizar... Fico feliz em ver que você ainda está usando o SyncLogic. Ocorreu um problema em que o inventário falhou na sincronização na primeira tentativa em menos de 1% do tempo ao criar novos produtos. Era um problema de tempo sutil e difícil de rastrear, mas foi resolvido. Também lançamos algumas melhorias de desempenho ao longo do caminho. Esperamos que você tenha um desempenho muito melhor daqui para frente. Original English: Please forgive our Portuguese, we're using an automatic translator. Sorry to hear that you're having trouble with the initial inventory sync. If reach out to us, either by email or with the help button in the app, we can correct any issues like this. We do indeed have an issue with some products' inventory failing to sync initially at a low frequency. We're dedicating engineering resources this week to try to figure out why and solve this issue. In the meantime you can reach out to us to run health checks on your products or you can force a resync of a product by making a small change to the source product. We'll update you again when we have this issue fixed. Update... Glad to see you're still using SyncLogic. We had an issue where the inventory failed to sync on the first try less than 1% of the time when creating new products. It was a subtle timing issue and hard to track down but it's been resolved. We've also released some performance improvements along the way. We hope you'll see much better performance going forward.
Oct. 21, 2019
We use SyncLogic to sync items from multiple shops. My business literally wouldn't run without it. The staff is quick to respond and always helpful and friendly.
Oct. 12, 2019
App has been so helpful since starting to add drop ship to our business. It makes everything so much easily. Excited for all the new features.
Oct. 12, 2019
So easy to use and it makes syncing between Two shops seamless. Excited for future developments. Great service!
Oct. 12, 2019
I haven't had any issues with this app at all. it really saves a lot of time for me when syncing across stores and everything runs seamlessly. would definitely recommend.
Oct. 12, 2019
As a drop ship company, SyncLogic is the heartbeat of our company. Without this app we would spend hours sending spreadsheets of inventory to our customers for them to manually update. This app has transformed the way we do business, with real time inventory syncs to amazing customer service...we would be lost without them. HIGHLY RECOMMEND to anyone that needs to share inventory amongst multiple stores.
Oct. 12, 2019
This app is genius! The ability to sync my parent warehouse inventory to mine and show quantities available in real time is amazing! I would recommend this app to others!
Oct. 12, 2019
This app is amazing ... it has completely changed the way I am able to do business as an online boutique owner to have this available to you is a game changer. I would highly recommend this app to any online boutique.
March 25, 2021
I was pleasantly surprised with the level of service I received from Synclogics in the last few hours. I've had synclogics for over 1 1/2 years and never had a need for help until now. They got back to me with resolve immediately and it's so appreciated. Love this App! Game changing for my biz.
Oct. 11, 2019
This app is amazing - it has completely changed the way I am able to do business as an online boutique owner. To have product information sync directly from my partner warehouse, including real time inventory, is a game-changer!
Oct. 11, 2019
Best app ever! Customer service is amazing. Seriously this app has transformed our business and made our lives so much easier. Highly recommend this app to anyone looking to connect stores.
Sept. 25, 2019
Excellent and simple app. Works as described saving us a lot of time, resources and money. Devs are extremely quick to respond to questions and offering help/suggestions on how to configure to suit our expansion stores. Highly recommend!