SyncLogic

Awesome. Glad to hear that SyncLogic is serving you well.

Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to [email protected] which opens a support ticket in the same system. Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request. Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right. - Shane - Shane

Hi. Thanks for the feedback. We offer our free trials for new customers only, so the software recognized that you'd already had a free trial. Otherwise some shops would abuse the system and uninstall / reinstall frequently to get another free trial. Unfortunately there are limits on the App Store listing that make it hard to be explicit and clear on that fact. But if a customer reaches out to us who hasn't been with us for a while and wants to give it another try, we're happy to reset the trial period. You can send a request to [email protected] or reach out to us through the help button in app and we can consider resetting the trial period or providing a refund if a new month has already been paid. In your case, I see that you were installed twice previously, once for 5 days and another time for just 1. You would have been charged for that 1 day installation because Shopify doesn't pro-rate on uninstall unfortunately. Taking all that into consideration I've processed a refund of your first month charge that you will see on your Shopify bill as "SyncLogic 30 day credit". That's as much as Shopify allows us to do from our end, but I will also reach out to Shopify billing to request an additional refund for your previous charge from the time you were installed for just 1 day.

Hi. Canceling SyncLogic is something that is done inside your Shopify admin. Just visit the apps section of your Shopify admin at https://abandoned-rhinestones.myshopify.com/admin/apps and hit Delete next to the app. This is how any app that bills through Shopify is uninstalled and also removes an apps authorization to charge you or access your shop. There was an original email that went out when you installed to whatever email address you have listed with Shopify. I'm sorry if there was a delivery issue. We hope you'll reconsider your review in that this is more of a general issue in how apps on Shopify are uninstalled as a whole rather than feedback specific to our app.

Por favor, perdoe nosso português traduzido automaticamente. Lamento saber que você teve problemas com o inventário. Tentamos tratar as alterações de inventário com a maior prioridade, em detrimento de outras alterações nos produtos. Tivemos um problema durante a Black Friday / Cyber Monday em que a prioridade não estava correta nas alterações de inventário e essas alterações foram colocadas em filas, juntamente com as outras 8 milhões de operações de sincronização por dia que lidamos nesses dias. Agora, como corrigimos isso, você deve ter um desempenho muito melhor nessa área. Também fizemos melhorias significativas no desempenho, portanto nossas filas de operações de sincronização estão normalmente vazias agora. Entre em contato se tiver mais alguma ocorrência desse problema, mas acreditamos que o problema foi resolvido. Original English: Please forgive our auto-translated Portuguese. Sorry to hear you've had troubles with inventory. We try to treat inventory changes at the highest priority, over other changes to products. We had an issue during Black Friday / Cyber Monday where the priority wasn't correct on inventory changes, and those changes were being put into queues along with the other 8 million sync operations per day we handled on those days. We have corrected this now so you should be seeing much better performance in this area. We have made significant performance improvements as well, so our queues of sync operations are typically empty now. Please do reach out if you have any more occurrences of this issue, but we believe the issue to be resolved.

Por favor, perdoe nosso português, estamos usando um tradutor automático. Lamentamos saber que você está tendo problemas com a sincronização inicial do inventário. Se entrar em contato conosco, por e-mail ou com o botão de ajuda no aplicativo, podemos corrigir problemas como esse. De fato, temos um problema com o inventário de alguns produtos que não sincroniza inicialmente em baixa frequência. Estamos dedicando recursos de engenharia esta semana para tentar descobrir o porquê e resolver esse problema. Enquanto isso, você pode entrar em contato conosco para executar verificações de saúde em seus produtos ou pode forçar uma ressincronização de um produto fazendo uma pequena alteração no produto de origem. Atualizaremos você novamente quando tivermos esse problema corrigido. Atualizar... Fico feliz em ver que você ainda está usando o SyncLogic. Ocorreu um problema em que o inventário falhou na sincronização na primeira tentativa em menos de 1% do tempo ao criar novos produtos. Era um problema de tempo sutil e difícil de rastrear, mas foi resolvido. Também lançamos algumas melhorias de desempenho ao longo do caminho. Esperamos que você tenha um desempenho muito melhor daqui para frente. Original English: Please forgive our Portuguese, we're using an automatic translator. Sorry to hear that you're having trouble with the initial inventory sync. If reach out to us, either by email or with the help button in the app, we can correct any issues like this. We do indeed have an issue with some products' inventory failing to sync initially at a low frequency. We're dedicating engineering resources this week to try to figure out why and solve this issue. In the meantime you can reach out to us to run health checks on your products or you can force a resync of a product by making a small change to the source product. We'll update you again when we have this issue fixed. Update... Glad to see you're still using SyncLogic. We had an issue where the inventory failed to sync on the first try less than 1% of the time when creating new products. It was a subtle timing issue and hard to track down but it's been resolved. We've also released some performance improvements along the way. We hope you'll see much better performance going forward.

Love it. Glad we could be of service. Thanks for the excellent review.