SyncLogic
Boost sales with seamless product sync
Rating
4.2
feedback
92
chart
#2,908
All reviews
Rating Breakdown
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Nov. 9, 2023
There is no 30 day FREE TRIAL> I had this app for 4 days and unistalled and got billed the next month. This app is not installed didn't even use the app in 4 days and got hit with the fee! WOW Can't contact anyone to get a credit! Beware before you install. Make sure you will be using so you won't get the shock of 19.99 added to your shopify billing! Not Cool!
I am sorry for your experience. You previously used your free trial with us in November 2022, and we can't offer new free trials every time you uninstall and reinstall as you expected when we spoke. We issued a refund for your store for the full amount, and explained to you how we weren't able to offer another free trial to stores that uninstall and reinstall. We also responded within 4 hours of your initial contact and had full resolution to your request within 8 hours that included a full refund. All stores still receive a free trial on their first install.
Nov. 8, 2023
I connected a store and I can not delete the connection now and it's causing problems for me. I can not see any connections I am linked to at all. Also, support will not answer my help requests.
Hi, I am sorry for your experience. We responded to your ticket on Tuesday 3 hours after your initial request and never heard back from you, so we assumed our response was satisfactory. If you would still like assistance please contact us and I will make sure to reach out to you directly ASAP to get your issue resolved.
July 1, 2023
Great app and good support! We have used this app for a long time to sync products between some of our expansion stores and it's always worked perfectly! I love the feature that allows us to alter the price ratio between stores in particular as this gives us the ability to tweak a stores pricing depending on currency fluctuations.
March 30, 2023
Great tool. I save a lot of time using synclogic on our 7 Shopify stores. I can recommend everyone to use this system. In addition to this, their support is unsurpassed with fast response times even if you are sitting on the other side of the world.
March 21, 2023
My name is Brian Doggett I am CEO of BD Lasers INC. I would first like to state if I could leave a negative number I would. The sheer unprofessionalism of (Emily H) "customer support" rep, was at minimum embarrassing and a child-like tantrum. Emailing my company on the weekend nonstop when not receiving any response due to it being the weekend, she increased in hostility and aggression. Over a customer's $6.50 order that had already been taken care of. She demanded access to our website and provided no help whatsoever unless we connected. Turns out, the customer just didn't pay her invoice yet. Their "engineering team" had to figure this out. Emily informed us she gave OUR customer a list of recommended vendors to use instead of us since we would not let her have control to our site. We do not recommend using Synclogic for your business.
Jan. 31, 2023
Only using this out of necessity, since some vendors only operate through SyncLogic. But it's definitely lacking in overall functionality. A basic function that is not included is disallowing syncing of variants. What this means is that, if I want to add a variant such as a color (so that there's a swatch on my collection/product pages), I can't do it if the vendor didn't include a default color in their variants. We also cannot change size variants, as it will just change back (we prefer abbreviations, such as S, M, L, instead of the full words like "Small", "Medium", "Large"). This makes product and collection pages messy and inconsistent. Customer service basically said, "Maybe some day we will have that feature." It didn't sound promising and, again, this is an extremely basic feature to implement and would solve a lot of headaches. At the cost of this plan, I would have hoped for more features. Especially when it has a negative consequence on the design, layout and professionalism of our store.
Hi, I am sorry to hear you are disappointed with our current feature set. We try to balance complexity and demand when we decide which features to integrate, but we also need to find the hours to get those features done as well. I hope you are able to find a solution that meets the demands and requirements for your store and works well for you.
Dec. 31, 2022
This app was perfect for my drop shipping. It was able to keep everything organized so I didn't have to. Any issues I had were addressed immediately and resolved in a positive manner.
Thanks for your positive review! We appreciate your business, and are happy that you are satisfied with SyncLogic!
Dec. 31, 2022
Update: Synclogic was very quick in responding to my review. They were able to reverse the charge for December since it was uninstalled. It's a great app that makes my website almost automatic. It is still not worth it for my business as my customers do not typically purchase enough to make it worth it. However, it I received more than 10 orders a week, I'd consider re-installing the app. Original Review: I was charged for the app even though I uninstalled it on December 2nd. It's overpriced and is not worth it for my shop.
Thank you for updating your review. Shopify's billing is somewhat confusing, and charges full months for the month that a store uninstalls. We are happy to refund prorated billing after a store uninstalls if a store reaches out and requests it.
Dec. 19, 2022
Deleted this app but was still charged by them. They did fix the issue so I updated my review from 1 Star to 3, as asked to by their customer support. The app is still overpriced for what it offers the consumer, but can still be a great addition to any online store if used properly.
Hi, sorry to hear you don't agree with our pricing. Our billing is done by Shopify's billing, and is charged per month and not prorated on uninstall. We went ahead and refunded you for the entire month despite you using part of it. Thanks for updating your review as you promised. Best of luck moving forward.
Oct. 4, 2022
Absolutely amazing app! the products sync and upload very fast and it works just perfectly. The support is very quick and helpful and answered all of my complicated questions and also solved them. I wish I could give this app more than 5 stars!!
Aug. 10, 2022
Great app and equally as great support. They have fail-safes in order to prevent deleted products from being lost if the parent connection hasn't deleted it. The ability to disable sync settings so you can change title's, descriptions and etc.. This app will set you up for success, granted you put in as much effort as they have!
July 18, 2022
Great App, easy to use & if you're not sure support will help you every step of the way and product videos and instructions on what you need to do!
May 26, 2022
Excellent customer service. I was in a bind in regard to sync issue and they helped me resolve the same day. I have dealt with a lot of software companies and this one has some of the best customer support. Thank you.
It was a real pleasure working with you on this, and I'm glad we were able to find a workflow that can work for your unique needs. - Shane
Feb. 5, 2022
Had issues with sales prices staying in sync to my vendor. Contacted Synclogic & in 20 min received a response. Great customer service! Issue was resolved quickly! Thank you again!
Thank you for your patience and letting us resolve your issue!
Jan. 17, 2022
Very effective/useful app, and super helpful/responsive customer service. Would definitely recommend this app!
Jan. 4, 2022
I initially had issues with setup up bc of an app I already had running. I reached out to customer service one evening via email about 10 pm and I woke up to a response with an answer. Their customer service is fantastic!!!! 10 out of 10!
Oct. 3, 2021
Great app. Perfect if you need livestock from two or more Shopify Stores. Very helpful Customer Service. Thanks
Sept. 28, 2021
This App has saved us lots of time in updating the inventory between two stores. It is reliable and sufficient. Most importantly the support we have got until we have completed the job was outstanding. Honestly, the questions were being answered quickly and the challenges related to our scenario were handled professionally. Great attitude from the highest level of support to the basic support specialist.
July 2, 2021
Had the app for 3 years or so and worked well however when i migrated two websites into one and updated all tags, prices, variants etc on the 'secondary' website, the app deleted ALL our products (over 800 products) were deleted several weeks after migrating both websites, out of the blue without any consent or warning!!! The worst bit was they had no feature to retrieve all the data that was deleted! Luckily i had a backup from the original website however had to again update prices, tags, variants on ALL of the products which took over 3 days worth of work to do. Avoid!!!
Sorry to hear you ran into issues. When you disconnect from a supplier, we pop up a dialog asking you what you would like to do with the products. There are options to leave the products alone or delete the products. If your preference of what to do with discontinued products on your supplier is the delete while you're connected, that will be the default when you disconnect. I suspect someone on your team didn't look closely at this step when your shop was disconnect from the parent shop. SyncLogic has a lot of options for managing your products so it always makes sense to have a backup in case you make a mistake. Glad to hear you had a backup.
June 11, 2021
I have one boutique synced with my website I’m trying to sync another boutique but I don’t see the option please help
Hi. I see that our support team helped you out through the ticket you submitted. We're always happy to help and it's easy to reach our support team through the help button found in app. Glad to hear that SyncLogic is helping your business succeed.