SyncLogic for Shopify

SyncLogic

Boost sales with seamless product sync
Rating
4.3
Feedback
52
Reviews
Chart
#1,325
Shopify

All reviews

5 / 5 Share
Dec. 21, 2023

I've been using SyncLogic for over a year and have had a great experience. My installation process was incredibly simple and I've received great support from the team. I have a number of applications running on my storefront and haven't experienced any disruptions from SyncLogic. If you are looking for an easy way to connect your products to another storefront for drop-shipping this is an affordable and simple option. I highly recommend it as drop-shipping is a great revenue builder for our brand!

Store Using app Total reviews Average rating
The Sis Kiss Wholesale 10 months 4 5.0
Developer Reply

Thank you for your kind words! We really appreciate your support and patronage. It's great to hear that SyncLogic works well for your business.

1 / 5 Share
Nov. 9, 2023

There is no 30 day FREE TRIAL> I had this app for 4 days and unistalled and got billed the next month. This app is not installed didn't even use the app in 4 days and got hit with the fee! WOW Can't contact anyone to get a credit! Beware before you install. Make sure you will be using so you won't get the shock of 19.99 added to your shopify billing! Not Cool!

Store Using app Total reviews Average rating
Arnone Boutique 4 months 12 3.3
Developer Reply

I am sorry for your experience. You previously used your free trial with us in November 2022, and we can't offer new free trials every time you uninstall and reinstall as you expected when we spoke. We issued a refund for your store for the full amount, and explained to you how we weren't able to offer another free trial to stores that uninstall and reinstall. We also responded within 4 hours of your initial contact and had full resolution to your request within 8 hours that included a full refund. All stores still receive a free trial on their first install.

5 / 5 Share
July 1, 2023

Great app and good support! We have used this app for a long time to sync products between some of our expansion stores and it's always worked perfectly! I love the feature that allows us to alter the price ratio between stores in particular as this gives us the ability to tweak a stores pricing depending on currency fluctuations.

Store Using app Total reviews Average rating
Thats So Fetch Almost 5 years 4 5.0
5 / 5 Share
March 30, 2023

Great tool. I save a lot of time using synclogic on our 7 Shopify stores. I can recommend everyone to use this system. In addition to this, their support is unsurpassed with fast response times even if you are sitting on the other side of the world.

Store Using app Total reviews Average rating
Noellafashion.dk Over 2 years 2 5.0
1 / 5 Share
March 21, 2023

My name is Brian Doggett I am CEO of BD Lasers INC. I would first like to state if I could leave a negative number I would. The sheer unprofessionalism of (Emily H) "customer support" rep, was at minimum embarrassing and a child-like tantrum. Emailing my company on the weekend nonstop when not receiving any response due to it being the weekend, she increased in hostility and aggression. Over a customer's $6.50 order that had already been taken care of. She demanded access to our website and provided no help whatsoever unless we connected. Turns out, the customer just didn't pay her invoice yet. Their "engineering team" had to figure this out. Emily informed us she gave OUR customer a list of recommended vendors to use instead of us since we would not let her have control to our site. We do not recommend using Synclogic for your business.

Store Using app Total reviews Average rating
BD Lasers INC. 3 months 1 1.0
2 / 5 Share
Jan. 31, 2023

Only using this out of necessity, since some vendors only operate through SyncLogic. But it's definitely lacking in overall functionality. A basic function that is not included is disallowing syncing of variants. What this means is that, if I want to add a variant such as a color (so that there's a swatch on my collection/product pages), I can't do it if the vendor didn't include a default color in their variants. We also cannot change size variants, as it will just change back (we prefer abbreviations, such as S, M, L, instead of the full words like "Small", "Medium", "Large"). This makes product and collection pages messy and inconsistent. Customer service basically said, "Maybe some day we will have that feature." It didn't sound promising and, again, this is an extremely basic feature to implement and would solve a lot of headaches. At the cost of this plan, I would have hoped for more features. Especially when it has a negative consequence on the design, layout and professionalism of our store.

Store Using app Total reviews Average rating
Social + Co Boutique 15 days 4 4.3
Developer Reply

Hi, I am sorry to hear you are disappointed with our current feature set. We try to balance complexity and demand when we decide which features to integrate, but we also need to find the hours to get those features done as well. I hope you are able to find a solution that meets the demands and requirements for your store and works well for you.

5 / 5 Share
May 26, 2022

Excellent customer service. I was in a bind in regard to sync issue and they helped me resolve the same day. I have dealt with a lot of software companies and this one has some of the best customer support. Thank you.

Store Using app Total reviews Average rating
Free Sunshields 30 days 6 5.0
Developer Reply

It was a real pleasure working with you on this, and I'm glad we were able to find a workflow that can work for your unique needs. - Shane

5 / 5 Share
Jan. 17, 2022

Very effective/useful app, and super helpful/responsive customer service. Would definitely recommend this app!

Store Using app Total reviews Average rating
Elevated Climbing 5 months 4 5.0
5 / 5 Share
Sept. 28, 2021

This App has saved us lots of time in updating the inventory between two stores. It is reliable and sufficient. Most importantly the support we have got until we have completed the job was outstanding. Honestly, the questions were being answered quickly and the challenges related to our scenario were handled professionally. Great attitude from the highest level of support to the basic support specialist.

Store Using app Total reviews Average rating
Rugs & Furniture 3 months 1 5.0
1 / 5 Share
July 2, 2021

Had the app for 3 years or so and worked well however when i migrated two websites into one and updated all tags, prices, variants etc on the 'secondary' website, the app deleted ALL our products (over 800 products) were deleted several weeks after migrating both websites, out of the blue without any consent or warning!!! The worst bit was they had no feature to retrieve all the data that was deleted! Luckily i had a backup from the original website however had to again update prices, tags, variants on ALL of the products which took over 3 days worth of work to do. Avoid!!!

Store Using app Total reviews Average rating
Hilton Textiles London Almost 3 years 8 4.5
Developer Reply

Sorry to hear you ran into issues. When you disconnect from a supplier, we pop up a dialog asking you what you would like to do with the products. There are options to leave the products alone or delete the products. If your preference of what to do with discontinued products on your supplier is the delete while you're connected, that will be the default when you disconnect. I suspect someone on your team didn't look closely at this step when your shop was disconnect from the parent shop. SyncLogic has a lot of options for managing your products so it always makes sense to have a backup in case you make a mistake. Glad to hear you had a backup.

5 / 5 Share
April 22, 2021

The app is great, is running perfectly and it has all the important settings in order to match your requirements. The support is very professional and super helpful. I really suggest to install it! I use it to sync the inventory between 4 shops and i didn't ever income in any oversell.

Store Using app Total reviews Average rating
PS Love About 1 year 2 5.0
Developer Reply

Thanks for the positive review. Reviews like this keep us motivated to keep making SyncLogic better for all our customers.

1 / 5 Share
March 16, 2021

I'm trying to use synlogic for inventory Sync for B2B <-> B2C but everytime i kick it up it chooses to sync all prices on products even with field setting set correct...... and it also feel it has a right to take items off sales channels for some reasons

Store Using app Total reviews Average rating
FirstGrade 4 days 9 3.7
Developer Reply

Hi. Sorry to hear you've had a bad experience with SyncLogic. It looks to me like you were syncing from your B2B shop to your B2C. The settings to exclude anything from sync should be set up on the child shop in your connection. It looks like you've excluded price sync from the wrong end of the connection. You have it excluded on the B2B shop but not the B2C. Regarding syncing sales channels, we do sync publication to your customer facing Shopify store, but we don't sync other sales channels in that Shopify hasn't exposed those to 3rd party apps. From the support ticket you opened on Monday, it looks like you most likely selected to have all the products on the child shop unpublished when you disconnected the connection. Please reach out via the help button in app so we can help make sure you've got everything set up the way you would like and that all your settings are correct.

5 / 5 Share
March 3, 2021

Simply fantastic. Does exactly what it says on the tin, no bugs, amazing support. Strongly recommend to anyone who needs to sync between stores.

Store Using app Total reviews Average rating
Ecigwizard Over 3 years 4 5.0
Developer Reply

Awesome. Glad to hear that SyncLogic is serving you well.

3 / 5 Share
Feb. 12, 2021

I like this product but I have been trying to contact support and can't get ahold of anyone. All the features are great but I really need the cost per item, country origin and HS Code to transfer over and every other column seems to but not these. Is there a reason or is this a feature that will be added in the future?

Store Using app Total reviews Average rating
Little Bipsy Collection 6 months 5 4.0
Developer Reply

Hi. I'm sorry to hear you haven't reached us. I looked for support tickets from you and only found one from Sept 26th that we replied to right away. The best way to reach out to us is via the help button in the lower right hand corner of our app. That button opens a ticket directly and bypasses any email delivery issues. The next best way is to send an email to [email protected] which opens a support ticket in the same system. Regarding your questions on cost, country of origin, and HS Code, these were all implemented in a way that makes it much slower to synchronize. If we do these real time it could slow down your other sync operations and take away processing resources for all our shops, so we're still trying to figure out the best approach for these. For now, open a new ticket with the help button in our app, and I have some code that I can run to synchronize those fields on request. Sorry again you've expressed that you haven't been able to reach us. I see you've been our customer for over 6 months. I'd certainly love another chance to make sure we treat you right. - Shane - Shane

5 / 5 Share
Oct. 12, 2019

App has been so helpful since starting to add drop ship to our business. It makes everything so much easily. Excited for all the new features.

Store Using app Total reviews Average rating
Prickly Polkadot Boutique 2 months 4 5.0
5 / 5 Share
Oct. 12, 2019

I haven't had any issues with this app at all. it really saves a lot of time for me when syncing across stores and everything runs seamlessly. would definitely recommend.

Store Using app Total reviews Average rating
Starfall Style 2 months 2 5.0
5 / 5 Share
Oct. 12, 2019

As a drop ship company, SyncLogic is the heartbeat of our company. Without this app we would spend hours sending spreadsheets of inventory to our customers for them to manually update. This app has transformed the way we do business, with real time inventory syncs to amazing customer service...we would be lost without them. HIGHLY RECOMMEND to anyone that needs to share inventory amongst multiple stores.

Store Using app Total reviews Average rating
Boutique Simplified 2 months 2 5.0
5 / 5 Share
Oct. 12, 2019

This app is amazing ... it has completely changed the way I am able to do business as an online boutique owner to have this available to you is a game changer. I would highly recommend this app to any online boutique.

Store Using app Total reviews Average rating
Butterfly Dreams Boutique 2 months 2 5.0
5 / 5 Share
March 25, 2021

I was pleasantly surprised with the level of service I received from Synclogics in the last few hours. I've had synclogics for over 1 1/2 years and never had a need for help until now. They got back to me with resolve immediately and it's so appreciated. Love this App! Game changing for my biz.

Store Using app Total reviews Average rating
Thred Therapy Boutique Almost 2 years 15 4.7
5 / 5 Share
Sept. 16, 2019

This app is an absolute must for us and it works exactly as promised to keep our inventory synced. The support we received from Oiizes was without a doubt the best we've received from any app developer. Shane went out of his way on multiple occasions to help us during the night to ensure our launch went smoothly. Highly recommended app and company.

Store Using app Total reviews Average rating
Divatress 2 months 4 5.0
Developer Reply

Love it. Glad we could be of service. Thanks for the excellent review.

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