All reviews

Rating Breakdown

  • 5
    88% (190 ratings)
  • 4
    7% (16 ratings)
  • 3
    2% (5 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 100% (215)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 16, 2025

We are using Synder service on two stores. So far everything works well, it helps a lot with accounting (sync to Xero). Matching of payment transactions from paypal with actual order saves a lot of time. Good admin panel with detailed information, filtering and error messages help to solve some issues like items out of stock etc.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2025

Great app to integrate with your accounting software. Very easy to use and set up unlike some other options.

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 16, 2025

Synder helps me enormously by simplifying the process of reconciling payments from Shopify and PayPal into my Xero accounting platform. Before Synder it was an almost impossible manual process, but with Synder it's a simple one-click process. Setup would have been complicated for me, but the Synder support team did it all for me. Could not have been easier. And when needed, Synder support were both responsive and helpful in helping me through additional setup issues where my lack of knowledge was the limiting factor!! Yes, it's a little expensive, but if I think of what I'd have to do if I didn't have Synder - well, it would be impossible! Recommended.

Store

SLBMoto

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

June 12, 2025

Good app and does what it should. A bit expensive and could use a couple more feature to tailor it to your exact needs but overall very happy.

Using app

6 months

Total reviews

8

Average rating

5.0

5 / 5 Share

May 1, 2025

Customer service is always very helpful and quick to reply!

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

Fantastic app. Does exactly as we require. Recommend. Customer service good. 5 Star

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

March 17, 2025

Great software and even better customer service team. Clarissa was extremely helpful in quickly resolving and issue and helping me adjust our settings so it doesn't keep happening. Thanks!

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

Great App, has saved me so much time and money, I had a slight issue, which was my own fault and Veronika helped me solve swiftly.

Using app

23 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 7, 2024

Renata was very helpful all through out until issue was fixed. Thank you.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 30, 2024

Clarissa helped resolve a sync classification issue between Shopify and QBO. We started a second store and were having issue with separating transactions for each store. Her support was very helpful and will save us a lot of time going forward in managing the books in QBO. Thanks Clarissa

Using app

About 4 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

I appreciate the qucik reply and fast resolvement of my problems.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2024

Snyder has been a time saver for our business. The integration is accurate, detailed, and saves hours a month. The system was able to get my company's gross revenues and allow me to see fees and taxes easier. Big shoutout to George from the support team, he has helped me a few times now and has always resolved my issues during our calls.

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 9, 2024

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 3, 2024

Synder has completely transformed how I manage my accounting tasks. Its seamless integration has significantly reduced the time spent on manual tasks by automating them. The system's intuitive interface makes it easy to navigate, even for non-technical users. I recently needed help, and Natalie assisted me tremendously. She was patient and knowledgeable. In today's world, good customer support and care are hard to come by, so this definitely earns Synder extra stars. Thank you, Natalie. I will wait for the Synder team to create an integration so that QB inventory increases as Shopify inventory increases. I'm keeping my fingers crossed. Apart from that, they are great.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 20, 2024

Incredible Tool for Streamlining Accounting Processes! Synder has been a game-changer for my Shopify store! The app is incredibly intuitive, and the support team is responsive and knowledgeable. I love how it syncs data across multiple platforms, ensuring that everything is accurate and up to date. If you're looking for a reliable and efficient accounting solution for your Shopify store, I highly recommend Synder!

Using app

12 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 9, 2024

Synder has been an absolute game-changer for my accounting needs! The integration is seamless, and it has saved me so much time by automating tasks that used to take hours. The system is intuitive and easy to navigate, even for someone who isn't a tech expert. A special shoutout to Clarissa from customer support—she's incredibly helpful and always quick to respond. Clarissa guided me through the setup process with patience and expertise, making sure everything was working perfectly. Her support made the whole experience even better. Highly recommend Synder to anyone looking to streamline their accounting process!

Store

memery

Using app

6 months

Total reviews

10

Average rating

4.6

5 / 5 Share

June 21, 2025

I recently had the pleasure of working with Clarissa from the Synder Support Team, and she truly went above and beyond to solve my issue. I needed to direct taxes to different accounts for AZ and CA. Clarissa provided a creative and effective workaround that allowed me to achieve my goal. She patiently walked me through the process of disabling the Apply Taxes setting in Synder and creating rules to map taxes to the correct accounts in QBO. Her instructions were clear and easy to follow, and she even tested the solution on her end to ensure it would work for me. Clarissa's dedication to finding a solution and her thorough explanations made a significant difference. Thanks to her, my accounting process is now streamlined and accurate. I highly recommend Clarissa and the Synder Support Team for their exceptional service and problem-solving skills!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2024

Very happy with the support we received, especially from Lana S - who was always very quick to respond despite the time difference, and the quality customizations provided by Andrew. I appreciate that they always had a sense of urgency and even responded on a weekend. The team even kept us posted after a few days so I was confident that I didn't have to chase them up, which was refreshing! It took some time for us to customize our integration with Xero (as we have some specific requirements) and we had to try quite a few settings to get it right, but it's pretty much flawless now. It may not be the prettiest looking but it offers an advanced level of configuration within the app which achieves almost everything we need and saves so much time on bookkeeping. Highly recommended for the time savings, reliable automation and excellent support!

Using app

About 1 month

Total reviews

1

Average rating

5.0

1 / 5 Share

July 2, 2024

It took ConnectBooks three weeks to onboard us. The difference in support was a chasm. ConnectBooks have the ability to map products between QuickBooks and your marketplaces with a simple excel sheet - like every other application. Synder do not have this facility, we worked with their technical team but they were slow and provided incomplete mapping and support - more so they did not deliver what was promised, only 10% (enough to fill a screen). ConnectBooks focus on payouts which is all that is needed - no more gazillion new customers interfering with our wholesale business. We asked for a refund of some of the fees we paid so that we could pay the data for our ConnectBooks implementation but they refused. Initiated a credit card dispute. I am disappointed with this experience, I see many good reviews here but recently some very negative ones. I believe this is an account management issue with a specific account manager that needs to get fixed and made right by Synder management.

Using app

8 months

Total reviews

11

Average rating

4.6

Developer Reply

Thank you for your feedback. We have thoroughly reviewed your interactions with our team and confirmed that your dedicated Customer Success Manager has been actively assisting with numerous adjustments tailored to your workflow. Regarding product mapping, which was essentially the final step needed to complete your setup, we do offer the capability to upload and efficiently map large volumes of products via Excel. Currently, this can only be done from the support end, but we are planning to introduce this feature for end-users soon. However, our progress was delayed as we were waiting for the response from your side over several months, which affected the completion of your onboarding. We are still ready to assist with accurately transferring your data into the books and would welcome the opportunity to have you as a valued customer moving forward.

5 / 5 Share

May 29, 2024

Brilliant app and supports the easy and very configurable integration between shopify and xero. I got brilliant support from Sali who helped me out on a few issues which I had while testing out the solution. Overall its been an great experience so far!

Using app

22 days

Total reviews

1

Average rating

5.0