Synder

I use Snyder to import and sync data from PayPal, Stripe and Shopify to our QuickBooks. The app does a great job, however, the best feature of the Snyder app is the customer service they provide. Not only are they available both by chat and live, but they respond almost immediately to any issue. One of their customer service associates, Lizzie, took a great deal of time to help us solve a very complex sync issue caused by us on our end. Many companies would simply tell you it isn't their app or problem that is the issue. Lizzie helped diagnose the underlying issue that allowed us to resolve a very frustrating problem She is great! I have also had the opportunity, when setting up the Snyder app to work with Ted. We went back and forth on a chat session until everything was set up and operating perfectly. Overall, as I said, app is great, but Lizzie is the best and Ted gets the job done.

This is exactly what i was looking for, I cant wait to start using this app to help streamline my business. Customer service has been great and Vita has been very tentative to our needs.

For more than 1 month, the transactions made via Shopify payments are not imported into Synder (for some reason). Because of that, I cannot create invoices for my customers into Quickbooks, which is SUPER important to every business. I have contacted the customer support multiple times, and they keep answering they are on it for more than one month! Absolutely nothing has been done. They don't seem to understand the urgency of the topic...

Great app. I had a couple of questions and I scheduled a call and a zoom meeting. Darya’s customer services was amazing.

The app helps a lot with seamless workflow integration. Once you are done with the initial set-up (e.g. linking your platforms where Snyder's customer service is top notch support), everything is just automated - a true time saver!

The App appears to do everything I want it to. Shopify payments & PayPal integration. Hopefully this will minimise my processes now.

I am using this app to sync my Shopify data with QB. It's super easy to use and when I did have a question regarding reconciliation, Lizzie helped me through it with some easy to understand resources. Would recommend to anyone looking to make the Shopify > QB process smooth!

Customer service is great! I had an issue with a transaction not properly importing and Helen was there to answer and solve my problem! It is super easy to get in contact with customer service.

Synder has been a complete life saver for our business. In terms of automating the process between Shopify & Quickbooks I couldn't think of a tool which could do a better job. The smart rules option is super handy for country based tax codes and the customer service, in particular Pauline and Helen have been incredibly responsive and helpful. Would highly recommend !

I must thank Lizie and her staff at Synder. There staff straighten out many problems with Quickbooks and with out Synder I do not know what I would have done. I do recommend to use this company. It will save you time and aggravation.

Synder is a huge time saver ! This is definitely the perfect tool if you run one or several Shopify stores and want to automize the accounting part of it into Quickbooks online. Basically, Synder will be able to do following tasks in bulk : create sales receipts in QBO, sync the Stripe payout and reconciliate both in Quickbooks in one-click. And it totally removes the hassle of accounting for Stripe fees, refunds or other e-commerce accounting specificts...

I needed some help with a question with the app and Lizzie in support was so helpful in researching my issue and giving me great information about how the product works and what I did or didn't need to do. Makes it nice to know that the product has such good support behind it.

Helen from customer service was very helpful and tried as much as possible to help when i had issues with the app.

I purchased this app because we use shopify for our organic maple farm to process our orders for both retail (our website) and pos (on farm sales). with our website through shopify, we can accept pay pal, amazon, apple etc... we are not a big company but when you get to the point of reconciling these accounts and reporting sales, journal entries are painful and the reporting in shopify at our level is not easy to navigate. We wanted an integration with Quick Books Desktop (not the online version). After searching around this company was my choice. The reason I chose them has to do with their response time during the support chats. So far all my problems were resolved in the chat and I am able to syn my QB and shopify together very easily. Special thanks to each of the representative at Synder for helping me through this process. Helen and Tony's were spot on with their help as was the initial person I talked to when I first landed on their website, Sasha. Top notch support that convinced me they know what they are doing and care about me as a customer. Thanks everyone for your help today!

Synder is a great app for seamlessly syncing transactions between Shopify & Quickbooks. Lizzie offered great customer support too!

Update 3/22/23 - Phone support George has been super helpful and went above and beyond to solve the issues at hand. Not just doing his job but genuinely trying to solve problems! Update 7/15/22 - The support experience has deteriorated in the past months. The development team is taking extensive time (est. 1-3 weeks) to fix issues. Before then they were able to fix it within a week. Responses from the support team are generally longer than 24 hours, typically in the 48-72 range. The responses often don't solve the issue at hand and would require follow-up, which extends the already lengthy process. I've been using this app for more than half a year. Functionalities - outstanding. I use shopify payment, PayPal and Quickbooks. The integration is seamless, especially considering that Synder is a third party app and have to work with all these guys to get things right Support - extremely knowledgeable staffs who know the apps in and out and have knowledge on the accounting aspects too. Responsive, efficient and willing to help. I've never seen a support team that's this dedicated. Whenever I point out bugs, their dev team is usually able to resolve it or come up with a fix in the next several months. I wish I could have a dev team like this. Those are not easy fixes. Excellent App that automated our revenue process. Very helpful support as well - responsive and willing to help.

I use this app to sync my orders from Shopify to Quickbooks. It helps me save ton of time and make sure i keep track of my finances. I love it!

Kiryl explained to me that the transactions sync after the payout to the bank is received. I love this app and it saves us hours of time consuming labour to manually key in orders into quickbooks. Highly recommend.

Snyder is a fantastic solution for Bookkeepers and Accountants wanting to properly reconcile e-commerce platforms to Quickbooks Online!

After working with several different popular apps, I have determined this is a no-brainer as to the BEST platform. It works so easily and even does the matching process for bank deposits! The price is great and the support is great too (shout out to Kay & Kiryl for their patient help!). As an entrepreneur that is also a bookkeeper, I am happy that this app gets so much manual time off my back.