QuickBooks/Xero sync ‑ Synder

Feb. 17, 2021

As a food producer who sells direct to consumers on Shopify as well as at farmers markets, we needed a solution to help reconcile online payments through Shopify as well as in-person payments using Square. Our strength is in creating and selling granola, not doing accounting. Synder solved our issues for us, helping us reconcile bank deposits with sales - as well as sorting sales taxes for a number of taxing entities. The Synder support team was great, too, helping us onboard quickly.

Feb. 17, 2021

very happy with this app. makes life really easy when using QBO. and the ladies from the support team are amazing. patient and the have all the answers. thanks Lizzie, Anastasia and Nataly. I recommend using Synder.

Feb. 16, 2021

Thank you Oxy at Synder for your help with my Shopify issue. Thank you for help and speedy response.

Feb. 15, 2021

I was new to the app and Tony was very helpful in getting me all set up with a plan that fit my company's needs. Great customer service

Feb. 12, 2021

This app is just too difficult to integrate. Straight out of the gate I got a password reset e-mail. Why reset? I never setup a password. Then an e-mail from the CEO. Then another to finish integration. That's what I've been trying to do!!!! Tony Bondar did not help. Uninstalling !!!!

Feb. 4, 2021

I've been using the app for a few months now and it integrates really well with QB! Not only can I have multiple payment accounts automatically sync through Synder, but I also created categorization rules to automatically apply the right labels to each transaction. On top of that, Lizzie from the customer support team is responsive and actually helpful. Would highly recommend for anyone looking to automate their QB more.

Dec. 24, 2020

Hard 2 stars or soft 3 stars. The platform seemed easy to use. I was more than happy to subscribe but before I did I had some questions and wanted to be shown how to use the website via a demo (which is standard with most SAAS businesses). I was told there are webinars or paid personal demos. Now call me old fashion but shouldn't the salesperson be courting the client? It also makes me think if this is the way I am treated as new business AKA a hot prospect how will I be treated when I have joined! My advice to the CEO or head of sales is to think about your target market. You are targeting people who are busy and want the accounting side of things to be taken care of. If there is software that can help me with bookkeeping whether it is $50 or $150 a month does not matter. I would happily pay more to have my hand held and shown exactly how to use it only think about it at tax time. Not only that, I would probably never change even if there was a cheaper alternative on the market as it would be more hassle than it is worth. For these reasons I have uninstalled Synder and will use one of their competitors which I hope will show more customer care.

Dec. 1, 2020

This app has saved us hours and hours of billable bookkeeper work. With the press of a button, all transactions can be synced to our QuickBooks from Shopify and other payment systems. Support has been phenomenal as well. There was an issue with one of our tax IDs showing incorrectly and they called us to get us to fix it. Highly recommend this app. You won't be disappointed.

Dec. 1, 2020

I use this app to help me to automate energing sales and payment data from Shopify to Quickbooks Online regardless via the payment was from Shopify CC processing or PayPal. The application not only brings over the payment but it also creates a sales receipt in QBO and then I would match the payments to them. It also separates the payment processing fees so I can track that separately. I do see some issues where some products that I sell online get created twice in the product / service list in QBQ that I need to clean up and merge, but not sure if that is a Synder issue or a shopify issue.

Nov. 30, 2020

4 months into using it, I can tell you this app works great syncing the Shopify Store and POS transactions in QuickBooks. I was very impressed not only with their product, but with their top notch support and customer service as well.

Dec. 7, 2021

Have been using Shopify as a business for some years now and we are yet to find a better way of syncing our website transactions with our accounting software, in our case Quickbooks. Customer service is excellent and the app is easy to use. Highly recommend.

Nov. 20, 2020

As our business grew, we found that we needed to move all of our books from a manual method to Quickbooks Online. We reviewed a few products and Synder looked like the one we wanted to try. First off let me say that I went into the usage of the app expecting something easy. And by that I mean, install, it goes, it's done. This app is not "easy" but when you think about it you're connecting Shopify to Quickbooks.. and cross populating a LOT of fields. It's not going to be plug and play. No app is. This will take some time to get set properly, there ARE questions you need to answer and things you need to know about how your books process. That's not an unreasonable request, and I think if you connect Shopify to Quickbooks, and you're not an accountant, you should expect it's gonna take you some time. That being said.... We were able to import an entire year's transactions from shopify into quickbooks. We get payments from shopify and paypal. We also get payments in multiple currencies. Synder was able to handle all of that. It works in the background now because it is set up properly. It works. NOW... here's the gotchas. This is my fault, not Synders. I bought the app, and pre-paid for credits. I clicked through really fast and imported everything... and realized I did it wrong. I just wasted all my pre-paid credits. This would be fine if it was a week of data. But I pulled 12 months in. My credits were gone. This all of a sudden became a very expensive project. I called support and explained the situation. 100% my fault, I'm a dummy, I set it up wrong, I screwed it up. They were kind enough to give me back a good percentage of credits. They didn't have to do that. I have placed a LOT of support calls. Support is online, via chat. They are responsive, fast, accurate, and solve the issues for me. Honestly, it's a really good app. My only warning, as I said... if you are linking shopify to ANY quickbooks account.... don't get an app and just click install and run, thinking it's going to be easy and solve your problems. It's not. No app will do that. It's customizable on purpose. But once you do it.... you're set. A great app. Take the time to do it right. I should also add that the support team has called me to check on me, and most recently Darya called to make sure everything was working properly from my support tickets I've sent in, and for a status and review if I had any feedback on stuff, so they could make the product better. Thank you for checking on us Darya!

Nov. 18, 2020

The app is easy to integrate and info syncs seamlessly with QuickBooks. Darya was super helpful and guided me step by step to set things up. Thank you!!

Nov. 17, 2020

Sync is extremely useful, and live support is a big plus. Kay was extremely helpful in walking me through setup and troubleshooting.

Nov. 11, 2020

Imported transactions from about 2 years ago. It works well thus far and the support team is very responsive. Takes some setting up but once you have it nailed down it imports everything accurately.