TargetBay Product Reviews

Nov. 20, 2024

Mace has been exceptional. We're by no means experts at email marketing and Mace has been extremely patient, knowledgeable and most importantly educational. Working with him is a pleasure. He's always available for my laundry list of questions and concerns which is greatly appreciated.

Aug. 20, 2024

I was skeptical about switching at first but everything has been going really well. Great customer service and a great product. Glad i switched. Thank you!

April 18, 2024

Well run company that actually cares about their customers. They want you to succeed. We were sent over to another company when we changed over from BigCommerce. I wish we had just stayed with this company. They have set up many automations and the return on investment is much better.

March 20, 2024

By now the experience with TargetBay has been great! The transition was pretty easy and the team has been really welcoming and helpful. Ron and KJ are super responsive and answer all my questions in a fast manner. Was having some issues with our previous app and TargetBay has helped us solve most of our issues.

Oct. 19, 2023

Once you start using the program it's very intuitive. If you need help, the team is quick to resolve the issue. Customer service is what sets Target Bay apart!

Sept. 8, 2023

The owner and key people at TargetBay appeared to be genuinely interested in helping us migrate 4 Apps to their platform but after 4 very frustrating weeks of failed implementation, I canceled both the Reviews and Engage Apps. The feature set at TargetBay is not even close to being as robust as what we have with StampedIO and Klaviyo, and their implementation team did a poor job of migrating over even a single feature set from the other Apps. I give them high marks for their enthusiasm but ultimately, they could not perform. A telling sign that I should have paid more attention to before signing up - they have fewer than 60 reviews themselves and this is their business. With 4000+ installs, you would expect a lot more. I pointed this out to their CEO and his reply was also telling - "we are like the cobbler who has children with no shoes". The 2nd star was given for their willingness; unfortunately, their team could not deliver.

Aug. 25, 2023

I am very impressed with the functionality of this app and the excellent customer service by Ron from Target Bay!

Aug. 21, 2023

I've been with TargetBay for several years now. My personal CS agent, Ron, is always readily available to help and gets any issues fixed quickly.

July 25, 2023

Look, when I was first approached by this group, I was concerned. Their workforce is concentrated thousands of miles from my base of operation and their prices were a little too low to feel legitimate (I was with a crappy company before). But man am I glad I came over. TargetBay has the fastest customer service of ANYWHERE I have ever seen. My guy is Ron, who is awesome, but a few others there I have interacted with were great too. I have been able to talk to them via email, zoom, and phone. Phone often actually. There has been an accent issue once or twice, but never with my service rep Ron. The services and features of their app are substantially similar to other services. Not exactly breaking down walls, but definitely what I need. I don't see myself ever jumping ship. Still think my rates are best in class and the service is still AMAZING. They do roll out updates, but not very often. Personally, I like that because with so much going into a business, I like to have consistency. Shopify changes stuff CONSTANTLY and I hate it. TargetBays approach is refreshing in that way. A few of the email building features feel uneven and at times wonkey, but you do learn to work with them. Having used MailChimp and Springbot, the TargetBay UI works about the same. Overall, LOVE these guys. Can't recommend enough. Hope you get Ron. He is awesome!

July 19, 2023

I have been working with TargetBay for several months now, with email and sms campaigns, as well as retargeting and other elements, and the results have been considerably been better than the other 2 companies I worked with. They have also corrected a product feed issue, which was something beyond me and not even part of their scope of work....their review platform is the best as well, that has been a superb addition to our marketing. Finally, Danielle has greatly helped the email campaigns, by tweeking my templates and adding elements, that I would have never thought of. She is very creative and often completes work in less than 24 hours!

April 26, 2023

We have been using Targetbay for several years. Support is very responsive. The application has done a great job of storing reviews and questions. They have helped with email and sms mailing. I highly recommend the product.

April 16, 2023

We recently switched from Yotpo to TargetBay. The entire staff at TargetBay made this a seamless transition. I wish I had made the move sooner! We are generating more product and site reviews than we were with Yotpo and the reviews looks great on our website. I am very satisfied.

Sept. 27, 2023

I highly recommend this app and have been using it for over one year. Ron has provided exceptional customer support and has helped me get the most advantage out of the great functionality that the app provides. I just completed a very detailed and informative call with Ron regarding strategies for BFCM. I am very excited to start implementing these strategies, and confident that I will receive the support to execute them successfully. We also discussed their new loyalty program and I am glad to see thatt they have added this feature in time for the holidays.

March 16, 2023

My account manager Ben has been thorough on following up anytime I have had an issue or concern. It is amazing to work with a company that values 1 on 1 support so much. Very happy to be using TargetBay as it has many useful tools and a UI that is very easy to navigate.

March 10, 2023

We've been using the reviews for over a year now and we've seen a lot of great reviews coming in. Ron has been great to work with and connects with us right away if we have questions, or need support.

Feb. 17, 2023

Great support and service. Very responsive to questions and always willing to help when asked. The app is easy to use and the TargetBay team listen to customer requests to further expand features to continually make the app better!

Dec. 16, 2022

Ben is my account manager and is wonderful. I often forget I am running ads, and he checks in with me to make sure that they are preforming the best they can whether that means a new ad set or a new targeting set, he is always checking to make sure my ROI is amazing. I am very happy with this service and will use it for the foreseeable future.

Dec. 1, 2022

We are very happy with the service and support provided by TargetBay and our account manager Ben. He is always extremely helpful and responsive! We appreciate the follow up and thorough explanations.

Nov. 29, 2022

Our account manager, Ron, is always extremely helpful and responsive! I appreciate how hands-on he is with our account. We have been very happy with his service and look forward to continuing using this platform.

Nov. 16, 2022

We installed this app over a year ago. It has been a useful tool for interacting with customers, receiving feedback, and ultimately increasing conversation rates. We have been very satisfied with the results.