tawk.to Live Chat for Shopify

tawk.to Live Chat

tawk.to Live Chat App for your Shopify Store

Developer
View on App Store

Rating

3.2

feedback

92

Reviews

chart

#1,395

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    11%
  • Less than a day
    11%
  • Less than a month
    42%
  • Less than a year
    113%
  • More than a year
    78%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a significant number of negative comments regarding poor customer support, difficulties in uninstalling the app completely, and issues with the app's functionality. Users have expressed frustration with the app leaving code behind even after uninstallation, clunky interfaces, and the presence of branding that redirects customers away from their sites. On the positive side, some users have praised the app for its free features, ease of use, and customization options. The quick and helpful customer support provided by the app has also been highlighted as a positive aspect.

Highlights

Poor customer support and unresponsive service
Difficulties in uninstalling the app completely
Issues with app functionality and clunky interfaces
Presence of branding that redirects customers away from the site
Positive feedback on free features, ease of use, and customization options

Rating Breakdown

  • 5
    199% (183 ratings)
  • 4
    12% (11 ratings)
  • 3
    5% (5 ratings)
  • 2
    8% (7 ratings)
  • 1
    36% (33 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Jan. 23, 2025

Terrible service with no support. This app uses a foreign API, so even after uninstalling the app, the code remains. Changing themes doesn’t resolve the issue either. Avoid this app at all costs!

Using app

--

Total reviews

1

Average rating

1.0

1 / 5 Share

Dec. 6, 2024

There is button placed outside of the widget. We can't fix this. Customer support is AI, You don't get to speak to a human unless you schedule a meeting. We don't want a meeting!

Using app

3 months

Total reviews

3

Average rating

3.7

1 / 5 Share

Nov. 10, 2024

if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam

Using app

About 4 hours

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 1, 2024

Support is nowhere to be found. Hard to set up and edit the widget. No thank you!

Using app

4 days

Total reviews

2

Average rating

3.0

2 / 5 Share

Oct. 21, 2024

Now need right now bye

Using app

5 months

Total reviews

2

Average rating

3.5

All reviews

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