tawk.to Live Chat

Reviews Summary

The reviews for this Shopify App are quite polarized, with a mix of positive and negative feedback. On the positive side, users appreciate the app's functionality, ease of use, and the fact that it is free. Many users find the live chat feature valuable for engaging with customers in real-time and improving their online shopping experience. The customization options and ability to monitor customer behavior on the website are also highlighted as beneficial features. However, on the negative side, there are consistent complaints about poor customer support, issues with uninstalling the app completely, and difficulties with customization and setup. Some users have expressed frustration with hidden costs, lack of response from support, and technical glitches that impact the user experience. Overall, while the app offers valuable features for free, the lack of reliable support and technical issues seem to be major pain points for users.