tawk.to Live Chat for Shopify

tawk.to Live Chat

Monitor and chat with site visitors in real time.

Developer
View on App Store

Rating

3.1

feedback

87

Reviews

chart

#1,342

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    16%
  • Less than a day
    15%
  • Less than a month
    25%
  • Less than a year
    34%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a significant number of negative ratings highlighting issues such as non-responsive customer support, difficulties in uninstalling the app completely, and deceptive pricing practices. Users have expressed frustration with the app not working properly, lack of support, and lingering code even after uninstallation. On the positive side, some users appreciate the app's functionality, customization options, and the ability to engage with customers in real-time. The free version of the app is praised for its features and ease of use, although some users have encountered compatibility issues with certain themes.

Highlights

Negative reviews highlighting non-responsive customer support and difficulties in uninstalling the app completely
Positive feedback on the app's functionality, customization options, and real-time customer engagement
Mixed reactions to the free version, with some users praising its features and ease of use while others mention compatibility issues with certain themes

Rating Breakdown

  • 5
    71% (62 ratings)
  • 4
    2% (2 ratings)
  • 3
    1% (1 ratings)
  • 2
    2% (2 ratings)
  • 1
    23% (20 ratings)

Reviews with Text

  • 98% (85)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 6, 2025

sh*t

Using app

8 minutes

Total reviews

4

Average rating

4.0

1 / 5 Share

Sept. 9, 2025

app doesnt work, no support. Not sure what the point of it is.

Using app

About 1 hour

Total reviews

5

Average rating

3.8

1 / 5 Share

Aug. 14, 2025

the application is not working anymore, nothing is going well, we can't open the page, we can't validate

Using app

7 minutes

Total reviews

4

Average rating

1.0

1 / 5 Share

June 5, 2025

Store

ODDCELL

Using app

10 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Jan. 23, 2025

Terrible service with no support. This app uses a foreign API, so even after uninstalling the app, the code remains. Changing themes doesn’t resolve the issue either. Avoid this app at all costs!

Using app

About 17 hours

Total reviews

1

Average rating

1.0

All reviews

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