tawk.to Live Chat for Shopify

tawk.to Live Chat

tawk.to Live Chat App for your Shopify Store

Developer
View on App Store

Rating

3.7

feedback

238

Reviews

chart

#1,235

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    4%
  • Less than a month
    16%
  • Less than a year
    43%
  • More than a year
    30%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a range of ratings from 1 to 5 stars. Positive aspects highlighted by users include the excellent customer support provided by the app, the free version being useful and feature-rich, and the ease of communication with customers. On the other hand, negative aspects mentioned include issues with the app's interface, difficulties in setting up and editing the widget, lack of response from support, and the presence of branding that redirects customers away from the store. Some users also expressed frustration with the app not working properly, leaving behind code on their website, and the cumbersome operations.

Highlights

Positive customer support and free version with useful features
Negative feedback on app's interface, support responsiveness, and branding issues
Difficulties in setting up and editing the widget, app not working properly
Presence of branding that redirects customers away from the store
Mixed reviews with a range of ratings from 1 to 5 stars

Rating Breakdown

  • 5
    77% (183 ratings)
  • 4
    5% (11 ratings)
  • 3
    2% (5 ratings)
  • 2
    3% (7 ratings)
  • 1
    13% (32 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 6, 2024

There is button placed outside of the widget. We can't fix this. Customer support is AI, You don't get to speak to a human unless you schedule a meeting. We don't want a meeting!

Using app

--

Total reviews

3

Average rating

3.7

1 / 5 Share

Nov. 10, 2024

if i could leave 0 stars i would. 29$ a month to remove one line of text with no exceptions . a complete scam

Using app

About 4 hours

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 1, 2024

Support is nowhere to be found. Hard to set up and edit the widget. No thank you!

Using app

4 days

Total reviews

1

Average rating

1.0

2 / 5 Share

Oct. 21, 2024

Now need right now bye

Using app

5 months

Total reviews

2

Average rating

3.5

1 / 5 Share

Aug. 7, 2024

Using app

3 days

Total reviews

1

Average rating

1.0

All reviews

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