Rating
4.0
feedback
234
chart
#1,293
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
4%
-
Less than a month
16%
-
Less than a year
44%
-
More than a year
31%
Reviews Summary
The reviews for the Tawk.to Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's customer support, free features, ease of use, and customization options. Users appreciate the ability to communicate with customers, track visitor information, and engage with new users. However, negative feedback revolves around issues such as clunky interface, difficulty in removing the app's branding, lack of response from support, and bugs in the app's functionality. Some users also mentioned problems with uninstalling the app and leftover code on their websites.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 1, 2024
The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.
March 26, 2024
App installed just fine and even after I enabled the app in my theme, the app settings just keeps showing me to Configure widget to be shown in store.
Dec. 15, 2023
Handy app. It is really annoying though. By default it has a really obnoxious sound that plays when your users visit your site. It has a popup chat message that is automatically enabled that you have to hunt for the setting to disable. It also does not allow you to manage, change or update any settings from inside the Shopfiy Admin area, you have to to to Tawk.to's website to change anything.
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