All reviews

Rating Breakdown

  • 5
    62% (20 ratings)
  • 4
    3% (1 ratings)
  • 3
    6% (2 ratings)
  • 2
    6% (2 ratings)
  • 1
    22% (7 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

June 4, 2024

Hello, does this app still work? Every installation fails. Update: OK, I know they are working on fixing the problem

Using app

3 days

Total reviews

2

Average rating

1.5

Developer Reply

Hello, Thank you for your feedback. We're sorry to hear that you had a negative experience with our app. Please be assured that the app works as intended. However, as with every digital product, there could be required some additional settings in each individual case. Therefore, we are providing customer support, which would be glad to support you with any issue and perform an installation for you. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

March 21, 2024

Best support team! Thank you very much!

Using app

24 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Thank you for your review. We really appreciate you choosing our app. Please feel free to contact us at any time. Kind regards, Tax Exempt Manager Customer Support

2 / 5 Share

Feb. 29, 2024

Does not really work for digital products because they check against the shipping address

Using app

Over 1 year

Total reviews

1

Average rating

2.0

Developer Reply

Hello, Please be advised that the fix for digital products has been implemented and as from now on our app support this product category as well. We understand the importance of providing excellent service to our customers and we apologise for a short delay in finding a solution for your request. Unfortunately in cases like this, it can take a little longer to provide a stable solution for a new range of products. We would be happy to assist you again should you decide to use our application again. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

Jan. 31, 2024

Real great support from Marija (thanks !). The app does the job perfectly !

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Hello, Thank you so much for this review. We really appreciate that you have chosen our app. We are here for you at any time. Kind regards, Tax Exempt Manager Customer Support

1 / 5 Share

June 29, 2023

Unfortunately, I did not receive any response to my query. Therefore, I will remove the app. Not recommended.

Using app

3 days

Total reviews

3

Average rating

3.7

Developer Reply

Hello, Thanks for taking the time to share a review. We're sorry to hear that you've had inconsistent experiences with our App support. After going through our support requests we can see that your query was answered on 28 of June. We take customer support very seriously, and we would like to investigate this further. We have contacted you directly by email to discuss your experience and find a solution. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

June 21, 2023

Works great - and if there is an issue, the customer service is excellent and will solve the problem.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello, We really appreciate you taking the time to leave us a review! That keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Kind regards, Tax Exempt Manager Customer Support

1 / 5 Share

Jan. 12, 2023

Installed and deleted immediately. The presentation was catastrophic and it didn't work. Too bad. I'm looking for a good system. Kurz Installiert und sofort wieder gelöscht. Die Darstellung war katastrophal und es hat nicht funktioniert. Schade. Bin auf der Suche nach einem guten System.

Using app

11 minutes

Total reviews

3

Average rating

1.0

Developer Reply

Hallo, vielen Dank, dass Sie sich die Zeit genommen haben, unsere App zu bewerten. Es tut uns leid zu hören, dass Ihre Erfahrung nicht wie erwartet war. Diese Erfahrung entspricht nicht den hohen Servicestandards, an die wir uns setzen. Der Code wird immer ohne Styling implementiert, sodass das Styling nicht von Ihrem Theme abweicht und einfach angepasst werden kann. Wir bieten Ihnen gerne an, das kostenfrei für Sie zu übernehmen. Wir wären Ihnen dankbar, wenn Sie uns im Detail mitteilen könnten, was genau nicht funktioniert hat, damit wir unseren Kunden den besten Service bieten können. Unser Kundendienst ist jederzeit bereit, Ihnen bei der Installation zu helfen oder Ihre Fragen zu beantworten. Mit freundlichen Grüßen, Tax Exempt Manager Customer Support

1 / 5 Share

May 11, 2022

We had been happy with the app, but since upgrading to Plus the app has stopped working. Our emails and messages continue to be ignored. We've now contacted Shopify. We hope they'll take it further with the app to get the issue resolved asap!

Using app

Over 2 years

Total reviews

6

Average rating

3.7

Developer Reply

Hello, Thank you for leaving your feedback. We strive hard to make our app especially functional and user-friendly and we are sorry we’ve not been able to meet your expectations after upgrading to Shopify Plus. Our Support team was contacting you in order to solve that issue. We have reviewed our support processes and have taken steps to ensure our customers have an efficient experience and a timely response. In case of any further help needed, please contact us again, we are glad to help. Kind regards, Tax Exempt Manager Customer Support

1 / 5 Share

Dec. 16, 2021

This app doesn't do what it says and doesn't fir my store. Asked developer to remove the app but I've got ignored and the app code is still at my store confusing my buyers!

Using app

About 10 hours

Total reviews

4

Average rating

4.0

Developer Reply

Hello, Thank you for your feedback. We're sorry to hear that you had a negative experience with our app. We have a 14-day free trial to give each user the opportunity to first test if the app is suitable for their needs. The remains of the code have been removed from your site. We understand the importance of providing excellent service to our customers and ensure that all support requests are answered. Our support processes are reviewed consistently and we are taking steps to ensure that our customers have an efficient experience and a timely response. Feel free to contact us in case of any questions. Kind regards, Tax Exempt Manager Customer Support

5 / 5 Share

Sept. 7, 2021

Wir haben die APP im Einsatz, benötigten noch eine Übersetzung des englischen textes. Wurde schnell ohne Probleme gelöst.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2021

App is working properly and fast responding/good support by Samah from customer service.............

Using app

About 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

July 6, 2021

The app does what it says and the support team is really helpful. Tried other similar apps, but I would recommend the Tax Exempt Manager app.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2021

Super-quick response from the support team and a great performance of the app. Thank you very much for the improvement made to my website.

Using app

8 months

Total reviews

5

Average rating

5.0

4 / 5 Share

June 9, 2021

Die Nutzung der App erwies sich im Test als nicht kompatibel mit unseren Vorgaben, bzw. mit unserer bestehenden Fakturierungs-App. Auch dass parallel keine Rabatte nutzbar sind, war in unserem Fall ein Ausschlusskriterium. Aber auch wenn sich die App leider nicht für unseren Shop eignet, war der Support schnell, ambitioniert, sehr freundlich und eine große Hilfe.

Using app

8 days

Total reviews

3

Average rating

4.7

3 / 5 Share

June 8, 2021

Works well in regards to VAT, but the app doesn't work with Shopify discounts. Only customers who do not have a valid VAT ID can use the discounts.

Using app

About 1 year

Total reviews

2

Average rating

4.0

5 / 5 Share

May 19, 2021

Xuan Yen from the support team was very, very helpful. As soon as I had sent the email with small adjustment wishes, I already got feedback from the support team. They've been very kind and could help us out even with small design adjustments within a few minutes. Thanks a lot! I wish you could get this great support anywhere. Awesome! Thanks again.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2021

Solved our problem, and support was fast and helpful, we had some issues with the standard text, which their support solved for us in no time.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 19, 2021

Great app for our european neighbour B2B customers. Easy install, great and fast support. Thanks a lot for that app.

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 10, 2021

This app is what we need to correctly deduct VAT for our EU shop. Xuan Yen was really helpful and they responded really fast.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 19, 2021

This app fixed the problem we had with international orders. VAT number can be entered and the shoppingcard price is corrected for international clients. The support team even helped me out ajusting with the font. Thank you!

Using app

11 months

Total reviews

2

Average rating

5.0