Rating

4.2

feedback

645

Reviews

chart

#277

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    9%
  • Less than a year
    51%
  • More than a year
    38%

Reviews Summary

The reviews for the Teelaunch app on Shopify are quite mixed, with a range of positive and negative feedback. Positive aspects highlighted by users include excellent customer service, ease of selling print-on-demand products, and a wide variety of merchandise items available. Customers appreciate the integration with Shopify and other platforms, making it convenient to manage product listings. On the other hand, negative themes include issues with slow website speed due to poorly optimized scripts, difficulties in creating accounts, poor product quality like thin and warped metal signs, and challenges with order cancellations and refunds. Some users also mentioned problems with international orders and shipping delays.

Highlights

Mixed feedback with positive emphasis on customer service and product variety, and negative focus on website speed and product quality
Challenges with account creation, order cancellations, and international orders
Issues with slow website speed, poorly optimized scripts, and shipping delays
Positive feedback on ease of selling print-on-demand products and integration with Shopify
Concerns about product quality, specifically thin and warped metal signs

Rating Breakdown

  • 5
    78% (506 ratings)
  • 4
    6% (40 ratings)
  • 3
    4% (23 ratings)
  • 2
    2% (14 ratings)
  • 1
    10% (62 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 12, 2024

Their app will insert poorly optimized script into your website and cause significant problems to your website speed. I did lighthouse tests and Their script: "/sizing-charts-script.js" has a 1900 ms Script Evaluation delay that is more than every other app and scripts combined.

Using app

--

Total reviews

2

Average rating

1.5

1 / 5 Share

Oct. 23, 2024

I've been trying to sign up for an acccount but it just keeps "thinking" and never connecting. Shame.

Using app

10 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Sept. 14, 2024

The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.

Using app

4 months

Total reviews

9

Average rating

2.0

Developer Reply

Thank you for your feedback about the sign. As per our 100% satisfaction guarantee, we've processed your refund. While we respect your opinion, it's important to note that we carefully selected this metal thickness to provide our customers with an optimal balance of durability and affordability. Using thicker metal would dramatically increase costs, making it much harder for our customers to maintain profitable margins. With millions of dollars in sales and tens of thousands of satisfied customers, we stand confidently behind our product's value proposition - it's designed specifically to help our customers succeed financially.

3 / 5 Share

Aug. 25, 2024

Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....

Using app

11 days

Total reviews

1

Average rating

3.0

Developer Reply

I'm truly sorry to hear about your difficult experience. Let's get this sorted out right away. Please email me at christopher@teelaunch.com, and I'll personally (Hi I'm Christopher the founder) make sure you're up and running today. Looking forward to helping you!

5 / 5 Share

Aug. 24, 2024

I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! 💫 It's feedback like yours that gets our whole team at teelaunch jumping out of bed each morning, excited to help amazing customers like you. We're truly grateful for your support!

All reviews

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