Rating

4.1

feedback

645

Reviews

chart

#241

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    9%
  • Less than a year
    51%
  • More than a year
    38%

Reviews Summary

The reviews for the Teelaunch app on Shopify are mixed, with both positive and negative feedback from users. Positive aspects include the ease of selling print-on-demand products, the variety of merch items available, and the excellent customer service provided by the company. Users appreciate the integration with Shopify and other platforms like Spotify, YouTube, Instagram, and Facebook. However, negative themes in the reviews include issues with account creation, product quality concerns such as thin and warped metal signs, difficulties with canceling orders, slow shipping times, and challenges with customer service responsiveness and order fulfillment. Some users also mentioned issues with international orders and customs fees.

Highlights

Positive aspects include ease of selling print-on-demand products and excellent customer service
Negative themes include account creation issues and product quality concerns
Challenges with canceling orders, slow shipping times, and customer service responsiveness
Integration with Shopify and other platforms like Spotify, YouTube, Instagram, and Facebook
Issues with international orders and customs fees

Rating Breakdown

  • 5
    78% (506 ratings)
  • 4
    6% (40 ratings)
  • 3
    4% (23 ratings)
  • 2
    2% (14 ratings)
  • 1
    10% (62 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Nov. 12, 2024

Their app will insert poorly optimized script into your website and cause significant problems to your website speed. I did lighthouse tests and Their script: "/sizing-charts-script.js" has a 1900 ms Script Evaluation delay that is more than every other app and scripts combined.

Using app

--

Total reviews

2

Average rating

1.5

1 / 5 Share

Oct. 23, 2024

I've been trying to sign up for an acccount but it just keeps "thinking" and never connecting. Shame.

Using app

10 days

Total reviews

2

Average rating

3.0

1 / 5 Share

Sept. 14, 2024

The steel signs are junk. Received my sample product and let me just say I am glad I purchased a sample before going any further. The metal is thin and warped. I can't offer this to my customers.

Using app

4 months

Total reviews

8

Average rating

2.0

Developer Reply

Thank you for your feedback about the sign. As per our 100% satisfaction guarantee, we've processed your refund. While we respect your opinion, it's important to note that we carefully selected this metal thickness to provide our customers with an optimal balance of durability and affordability. Using thicker metal would dramatically increase costs, making it much harder for our customers to maintain profitable margins. With millions of dollars in sales and tens of thousands of satisfied customers, we stand confidently behind our product's value proposition - it's designed specifically to help our customers succeed financially.

3 / 5 Share

Aug. 25, 2024

Downloaded the Teelaunch app as I am interested in selling products in my Shopify store, however, I am unable to create an account. It just continues thinking....

Using app

11 days

Total reviews

1

Average rating

3.0

Developer Reply

I'm truly sorry to hear about your difficult experience. Let's get this sorted out right away. Please email me at [email protected], and I'll personally (Hi I'm Christopher the founder) make sure you're up and running today. Looking forward to helping you!

5 / 5 Share

Aug. 24, 2024

I love working with this company. It makes selling print-on-demand so much easier, without the hassle of linking everything through OrderDesk. Their customer service is brilliant. I highly recommend them!

Using app

6 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the wonderful review! 💫 It's feedback like yours that gets our whole team at teelaunch jumping out of bed each morning, excited to help amazing customers like you. We're truly grateful for your support!

All reviews

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