teelaunch: Print on Demand
Factory direct pricing with no games, gimmicks or monthly fees
Rating
4.2
feedback
640
chart
#71
All reviews
Rating Breakdown
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May 10, 2024
I cannot use it. I don't know why. There is an info in my Shopify that the app cannot make connection. I really like some products that Teelaunch make and hope I can sell them.
Can you please email me at [email protected] and we will figure out how to get everything working for you.
Jan. 16, 2024
BE CAREFUL! Exercise caution when dealing with TEELAUNCH. While they may fulfill a few orders promptly, ordering in more than a few orders poses a risk. They struggle to meet deadlines when you start submitting more than a few orders and to exacerbate the issue, they enforce a 10-day no-movement tracking policy. This means they acquire the tracking information but don't dispatch the item to the courier for an entire ten days. Unfortunately, this policy nearly compromised my business during the last Christmas season.
Oct. 26, 2023
Oh boy, I really wanted to like this app. I downloaded it today, launched 1 product and immediately had issues. With jewelry, they send a text box for customization. Well you can't select the finish until you add the name into this unmarked box. The box is also located just above the add to cart button. Somehow they have it locked down that you cannot change the order of any options for this product. You cannot take the box out, label it or list it first. This is confusing as everything is grayed out until that box is filled. I contacted customer support and was told it was a shopify issue (I spoke to them first) and that I should just put a note in to fill out the box first. I'm sorry I have to just deal with the bad coding? Uh no. This is my business and if you cannot correct something to make it functional, and let's be honest, correct, I don't think we can be in business together. First day 2 hours, waste of time. If they contact me regarding this and fix the issue I will update my review.
Very sorry for the issues, I've reached out to you this morning to figure out how I can resolve this for you.
May 17, 2023
Extremely poor customer service despite multiple emails. Extremely long waits for shipping. Avoid them. There are plenty other POD companies who actually take care of their customers.
Sept. 26, 2022
The following pertains to T-shirts only: Want to do business with a POD company that often ships you shirts that are over sprayed with pre-treatment thus leaving weird stains on your shirts after you wash them? Teelaunch is for you. Want to do business with a POD company that often prints your designs off centered? Teelaunch is for you. Want to do business with a POD company that often prints your designs crooked? Teelaunch is for you. Want to do business with a POD company that after 3-4 washes the print often develops lots of tiny cracks? Teelaunch is for you. Want to do business with a POD company that cares more about money than customer satisfaction? Teelaunch is for you. Want to do business with a POD company that treats you like a number and not a valued customer? Teelaunch is for you. Want to do business with a POD company that when they run out of the pricey shirt you selected for your business decides to ship your customer a lesser priced shirt brand without so much as notifying you? Teeluanch is for you. Want to do business with a POD company that will tarnish your company's reputation? Teelaunch is for you. Krusty the CEO is not to be trusted. This company is doing shady business. Please look elsewhere when selecting a POD to do business with. I've personally dealt with Teelaunch for several years and have had enough. UPDATE: 09-26-22 Teelaunch, I see you updated your response to my review by removing your lie...only after I called you out on it via email. Way to save face. So did I send a vulgar email filled with swearing to Teelaunch? I sure did. One out of a couple dozen is not bad. Yes, I've had to reach out to Teelaunch dozens of times in the past due to bad product they sent me or my customers. I was always cordial, which in turn the Teelaunch representative rarely was. They need lessons in manners and professionalism. After so many screw-ups from Teelaunch, I just about had enough of their incompetences and went off the rails in my email to them. The fact that I did this does not and will not change much with Teelaunch. Most of the problems I have addressed with Teelaunch in the past so many years still exist. I think only one issue I addressed has been addressed. The fact is that they are inconsistent. One may or may not get quality items from Teelaunch. Their quality control department is one I would not be proud of if this were my company. Good luck to you if decide to use Teelaunch. Inspect all sample orders from them and don't assume just because they got it right once, they'll get it right every time. They don't....often.
This is one of those unfortunate situations where the issues were something that could have been sorted out but we had to make the hard decision to protect our employees and discontinue our relationship with this customer. The emails that were sent from this customer contained a shocking amount of swearing and abusive language. Even when threatened with this negative review we decided that due to his behavior this was a customer we could no longer work with.
June 11, 2022
Have sold many products in the past with this app, but now Im locked out of my account and orders are not processing. What happened? HELP!!!
Can you please email me at [email protected], I'm the founder, I cannot find your account from your store name and I assure we can fix this and get you going today (Saturday)
May 19, 2022
Like one of the reviewers, i have been using this for a couple of years. Then they made an update and I was never notified until one of my orders never processed. I too was told I had to create a new account, only to find that my items i created were no longer in the app, but was assured when an order was placed it would sinc that product. There use to be an easy option once the product was create to push it to Etsy. That is now gone also. It was free and easy to use and now I have to pay for another app that will connect my Shopify items to Etsy. When I downloaded that and got two orders, one of the tumblers on each order was the wrong one...correct on Etsy, wrong in Shopify and TeeLaunch. I was asked if I had changed the SKU's. I haven't touched any of my listings in over a year...SKU's are auto generated...have no reason to touch them unless I intentionally don't want to get orders. Needless to say, the last couple of weeks have been a mess!!!
May 17, 2022
I worked well for years. I just updated the app and my existing order is gone. I'll have to refund the customer. Going to go with another vendor.
I am so sorry that you had trouble with this order, I was able to resolve your issue with the app and I verified and the order was received by the customer.
April 15, 2022
I have been happy with the quality of the products but after the update, all of my products and account settings are gone and I have an order to place. I need this fixed or I'll have to find another supplier!
We reached out to you to offer our solution but you had already decided to move on to a different vendor. We take full responsibility for the issue and let us know if there is anything we can do to earn your business back in the future.
April 5, 2022
THEIR RECENT APP UPDATE DELETED ALL MY PRODUCTS! Been using them since 2016 along with a couple of other providers here on Shopify app store and all has been OK, but suddenly they did an update and all my products are gone! I have written to them and they have not helped me at all! I have moved all my orders out of their site and onto their competitors who do a much better job with customer support.
I'm sorry for the trouble you had migrating to the new version of the app. We let you down and understand why you felt the need to leave. That being said, if you ever want to give us another chance we'll work hard to regain your trust.
April 2, 2022
I HAVE ORDERS TO PLACE AND THE APP ISN'T EVEN LOADING NOW. THIS IS THE WORST POD EVER! FIX THE APP NOW!
This issue has been fixed and we apologize for the short downtime. We tried to contact you about this but your email bounced back. Please reach out if you are still having trouble.
March 23, 2022
ALL OF MY PRODUCTS AND ORDERS ARE NOW GONE AS A RESULT OF THEIR APP UPDATE! Worst update EVER! No warning, no information, nothing. One day everything is there, next day, GONE! Unacceptable!!
I looked into your issue and your products aren't gone, they just had trouble importing into the new version of the app. Your frustration is understandable but this is an issue we can fix if you give us another chance.
Dec. 21, 2021
I would rate this a zero if I could. I chose them because they are US-based. Three stores with them and not one order fulfilled, not one customer service reply, nothing. They act as if it is "In Process" but three months later and nothing??? I have had to find alternatives and pay more to maintain my business integrity. Skip these guys.
Can you please email me at [email protected], I am not finding you anywhere in our system. I can assure you no customer has ever waited 3 months for production and our customer service answers all questions in 48 hours with most responses coming in under 12 since we operate 18 hours a day. So I really think there is a misunderstanding here and I'd really love to clear this up.
Dec. 7, 2021
I am so upset about the latest transaction with Teelaunch. An item was ordered via Etsy on Nov. 17th and didn't ship until the evening of Dec.3rd. I had multiple communications with them up to that point and multiple emails with my customer who was ok with the long processing time as long as they received it by Dec. 5th. The amount of excuses as to why it took so long to produce and ship is a joke. Every email was worse than the last with their addition (it looks like 16 days before shipping but when you factor in all their employees wellness days to them it was just 11 days of processing). They refused to credit me ( I had to refund my irate customer) and then I said fine ship it to me and they went ahead and shipped to the customer anyway which was icing on the cake. I have removed all their products and warn if you are a small business that relies on your own customer service this type of business transaction can really put you in a bind. No one wants to wait for a purchase this long. OH, and if you didn't realize how long the Teelaunch processing times are (because it's not listed with the products) they will send you a blog link that you should have read to find out. SMH.
Dec. 2, 2021
Communication is poor between merchants and developer. Lost entire inventory when I attempted to “update” my app. All the products are still in my store, but they’re no longer in the teelaunch app and if someone buys one, guess what. Nope. Solution: recreate all my inventory one by one. Are you joking?! STAY AWAY! They’re a middleman anyway and in less than 8 hours ive already sourced replacements for many of their items. Of course they’re all cheaper which is great news for me.
We're very sorry that this happened. It was the perfect storm of technical issues edge cases coupled with the craziness that is the 4th quarter. While this issue is unlikely to happen again, and we have a upgrader ready to launch later this month, we are sorry to lose you as a customer and if there is anything I can do please reach out to me directly [email protected] founder @ teelaunch.
Dec. 7, 2021
I am not impressed with teelaunch. Placed an order on 11/22, sat Pending for 3 days until I emailed them. Now 15 days after the order was placed, still sitting in production status. This updated system is a horrible experience. I recommend other POD over this one.
Aug. 11, 2021
Terrible app.They've gotten so many orders wrong that I've had to refund multiple customers. I've lost WAY too much money from this. It doesn't deserve constructive criticism. It deserves to be broken down and rebuilt when the developers get their minds right. It constantly removed products without warning, and a lot of their electronics don't work and break easily. Avoid.
July 24, 2021
Please STAY AWAY from this app. Particularly if you have many SKUs; whenever you receive an order, it will require you to manually go to the app, find the order, and select MANUALLY which items belong to teelaunch and which items don't. It's an absolute waste of time. I had to refund my first order and delete the app after a week of trying to fix the app. The customer service is basically useless as well.
I’m Christopher, founder of teelaunch. While critical feedback is heard to hear it’s the only way we can get better, so thank you for leaving this review. While developing our app we wanted to make it easy for people to bring in products to teelaunch that they use to fulfill themselves or with someone else. That is why we created the product linking feature, which lets you link your Shopify products with your teelaunch products for fulfillment. For the vast majority of our customers this is a non-issue as products created in our app are automatically linked and no manual work is necessary to designate products as teelaunch products. Your use case is a little different. It seems like you either fulfill yourself or through other providers more than a few products. We do have an ignore button that lets the app know that those products are not to be fulfilled by teelaunch but it was created with a smaller number of non-teelaunch products in mind. I’ve been working with the dev team to implement a feature that let you tell the app to ignore all unlinked (non teelaunch products). While this solution is coming too late for you, I appreciate your feedback so now users like you will be able to enjoy the app in the future.