teelaunch: Print on Demand
Maximize Sales and Boost your Profits with Print on Demand
Rating
4.2
feedback
642
chart
#228
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May 26, 2016
Very cool and reliable drop shipping service with many options to choose from.
May 26, 2016
Great customer service, EASY to install and add new products. Hundreds of orders and no complaints. Very happy.
May 25, 2016
quality of shirts isn't the best but good enough and you cant beat the price. they leave enough room for you to actually make a profit. they're customer service is also very good.
July 2, 2016
Heavily recommended so i decided to check it out, and I couldn't be happier. You will save time, money & heartache with the teelaunch app.
May 25, 2016
As a designer, I want to spend more time designing and less time with the technical side of my Shopify store. Teelaunch allows me to do what I love most and simplifies all other aspects. No wasted time. No hassles. This app is a Godsend to anyone looking to start or enhance their online store! Keep up the great work guys! -Print Prohibition
May 21, 2016
I am a complete newbie to eCommence and Teelaunch has been such a blessing. Highest possible recommendation! https://mopixiestore.com Mopixie Store - Unique & Fun Gifts at Lowest Price with Free Shipping
Aug. 23, 2018
UPDATED and Angry: my last experience where someone ordered something on the 11th, contacted teelaunch and spoke to a dave that told me its school time so its harder to get things out. The customer ordered it on the 11th to get it in fast shipping time like every other person ordering something does. Well Dave told me on the 21st 24-48 hours. Guess what, 48 hours AND STILL not shipped. Worse experience ever. Never use again and I recommend to use anyone else but this company UPDATE: Wow they ship super fast. Absolutely amazing quality. They just really need to add more products Couple things, first off I want to say this is the most SEAMLESS clothing integration there is for shopify. And its nice creating products; wish you could add more than 1 design on the front or back of the shirt. Multiple uploads is not an option. You would have to edit your file in PS or AI or whatever you use to get it to work with a lot of logos or designs on the logo. They need some more items in the store for me to rate it a 5 star. I hope they are screen printing and not digital prints. No hats or beanies???
March 17, 2016
Customer support is great. If the reps can't figure out the issue, the owner of the company will resolve the issue immediately. I frequently hear him say, "How can I make this right?", and he always makes it right. There is a wide variety of products you can print any design on, and my customers have no complaints about quality of the products. The app is extremely user friendly and easy to navigate. Live chat is available more frequently than not. Production and shipping is fast and reliable. There is a great feature that only allows a certain amount of money to be taken out of the linked account, which is great for startups. There are multiple t-shirt fulfillment apps and services, and this is by far the best I have used.
March 13, 2016
I opened my store 8bellsontime.com in January and after trying a few different dropshippers I found TeeLaunch. The platform integrated smoothly and product designs are as simple as it comes with the built in mockup generator (other sites require you to build a mockup as a separate function). The customer service from Chris, Dave, and the entire team has been superb. I even made a mistake on a graphic, which they quickly helped me to resolve and make right for the customers. I highly recommend them and would have given them 10 stars if I could have! Don W. 8BellsOnTime.com
March 7, 2016
With fufillment 3 indicators are all that's necessary to know if an app is worth sticking to. Speed - Off peak (have not had this app for holiday peak times yet). Fast fufillment. Hold period is about 24 hours, things go into a production around a day after the hold is done. Hold obviously in case of fraud orders/cancellations or modifications needed. Quality - Excellent. Prints bigger than other fufillment services I have experimented with. TeeLaunch seems to realize some people are building brands not just one off "tee deals" like on teespring. Bigger prints, happier customers, happier customers, more sales, more prints for teespring. Win, win, win. Pricing - On the lower end compared to competitors, possibly cheapest. I am weary of trying the one or two apps I saw with lower end pricing, I have 3 years DTG experience and know that just like anything once you get to a certain extent with discount pricing they have to be cutting quality somewhere. The better known apps are about 2-3$/shirt more in cost. You may be be able to save another dollar looking around at apps, but buyer beware. Support - Slow at first but it appears more focus has been put on this. I'm guessing high growth start up is to blame, but I have not ever had an issue not resolved, with the CEO himself reaching out if an extra step is needed. Good app, hundreds of prints in and so far so good. If anything changes I will update this review, as I know people put their entire brand on the line picking a fufillment service and it's good to be extra cautious.
Feb. 18, 2016
Been using Teelaunch for 4 months now and there's no better technology in the market. The integration was seamless and adding additional products is a breeze. Their customer service is always prompt, their shirt (& product) qualities are superb and the printing itself is strong. I would recommend them to anyone creating and selling t-shirts at scale.
Feb. 16, 2016
Teelaunch has been a valuable partner in my business for several years. Print quality is excellent for DTG printing and the quality District Made shirts are loved by my customers for their softness and fit. Mugs and phone cases are relatively new to the app and the print quality is superb! Looking forward to the new products they will be adding to the app. Using the app is easy and takes the worry out of fulfilling orders. The majority of my orders are filled quickly, typically within 3-5 business days and sometimes quicker. Add a few days during the busy holiday season. Customer service is very responsive and provide personal care. Misprints happen once in a while, as they do with any fulfillment company I've worked with, but Teelaunch is always quick to provide a replacement and fix the issue. Nobody can beat their prices allowing me to provide quality products at a fair price to my customers. I feel valued as a Teelaunch client. It's evident by their responsiveness to my needs that my business is important to them!
Feb. 16, 2016
I've been using Teelaunch for a few years now. I've seen them grow their company/service, so here's a review from a customer who has been with them awhile: Customer Service: I can say that although occasionally there are some hiccups, I've never had a problem that couldn't be solved. Their customer support is amazingly responsive, and any issue I've ever had has been resolved. They've actually gone way out of their way to help me with several things. Print Quality: I've seen a lot of other DTG printing (I actually used to work for a company prepping files for DTG) and Teelaunch's print quality is absolutely some of the best. The colors are bright (for DTG) and the level of small details that can be seen is above average. Of course, occasionally, I've run into a misprint (fuzzy edges, crooked design, low ink, etc). But, it doesn't happen very often and they've fixed the problem every time. Pricing/Shirt Quality: As far as I know, no one has pricing that's comparable to what Teelaunch offers. The tees they print on feel very high end. They're all made with ringspun cotton, have a fashion fit, and aren't the basic "value" styles that you usually get for such a low price. Honestly, the price and quality of the brand of t-shirts they use is probably the best selling point. Turnaround Time: I'd say 99% of the time, my orders have been shipped out within 5 business days (which is fantastic). Sometimes the turnaround time is only a day or two. The average time I've experienced is probably 3 business days, when everything is running smoothly. Obviously, it takes longer during the holidays, though. All around, I'm a happy Teelaunch customer. :)
Jan. 28, 2016
When things are running smoothly, all is well. For this reason, and because of the good pricing, I stuck it out for quite a while. But when you have an issue you are in for a ride. Expect to wait days before support tickets get any attention, and when they do, don't expect the communication to be clear or the problem to be addressed. They seem to be in over their heads most of the time, and confused. Communication is an essential when I need to keep my customers happy and informed about their orders. Mistakes are fine, as long as communication is there. With these guys, it isn't there and never has been. When you run into trouble, you'll feel like they are either ignoring you or they just plain don't know what's going on.
Dec. 16, 2015
100% not worth the trouble. Please save yourself the stress. I hesitated to post this because clearly it is not a positive review, but I went through so much trouble because of teelaunch it's a social responsibility for me to review it. On the upside, before I get into any of the bad: If your account is working fine, this service is just fine. If you have any problems though, you're out of luck because Teelaunch is not going to help you. One more positive thing, the quality of their prints is very good. Ok so here's why I will not be using teelaunch again: Even if high margins are your main objective as a seller, the unresponsiveness of Teelaunch will have you dealing with so much other time-consuming stuff that it's not worth it. My account disappeared (mid-campaign) with them and I only noticed because all of my orders were not being fulfilled. I was unable to launch new product after that too. So I was stuck on making the income from a single campaign until they figured it out. I reached out to customer support and received one response and then nothing after that for nearly a week. All of my emails were so polite and simply requesting a message of reassurance that my account was being attended to. I got nothing. I was finally able to reach them via Facebook Messenger. They were slightly more responsive via Facebook, but still entirely unhelpful. They told me they were “working on it” but I never experienced any progress, only a growing list of weary customer emails to respond to. All this time I was trying to reach Teelaunch so that I could relay information back to my customers and they were just not responding to me again. What pushed me over the edge was when my personal paypal account had a claim filed against it because a customer who bought a shirt on my site via Teelaunch went 11 days without any notification from Teelaunch. I let Teelaunch know that this was happening on my end, they saw the messages (facebook messenger) and yet again they just did not respond. I told them I was switching to a new provider because I had to attend to my customers, and asked if they had any news for me. I asked if any of the orders had been fulfilled so that I could transfer services without any duplicates, and they finally responded with, “please email”. Email doesn’t get me anywhere with Teelaunch but I emailed them anyways, and guess what happened? No response. The time I spent handling customer service because I am never able to get answers from Teelaunch is not worth the extra x dollars per shirt. Since the problem arose, I have spent every morning going through concerned customer emails. Not to mention having claims filed against my personal paypal. Customers were requesting returns and the returns ended up costing ME $1.50. On top of that customers were requesting that I pay for their expedited shipping for Teelaunch’s error. This is not a routine I am going to adjust to and frankly it’s just unacceptable. I’ve lost so much time and money dealing with them. I understand that the holidays are a busy season, but to be so dismissive of someone is just rude. A simple, “I’m sorry we cannot help you." Would have been better than telling me that you CAN help me once, leading me to believe that I should stay with you, but then ignoring me and not helping me while the work piles up on my end. Teelaunch’s unresponsiveness has set me back by nearly half a month. I had to switch all of my orders to a new service, respond to all of the customer emails, and based on Teelaunch's inability to respond to messages I have to to touch base with each customer directly. What a crazy amount of work for something that I had no part in. The good to come from this experience: I truly understand the value behind good customer service after this bad experience with teelaunch. It functions as a necessary courtesy for others. Tip for if this is happening to you or if you’re considering teelaunch: Switch to Teescape. It costs just as much as Teelaunch basically, and they actually have customer service. I talked to Jeff there and he seriously took care of me. He was so helpful with the entire process and did everything on his end with he utmost care. I will not be returning to Teelaunch and I advise that you save yourself the trouble and find a different company to work with.