teelaunch: Print on Demand

Oct. 9, 2015

If anyone who plans to build your brand on Shopify or on the Internet, you should definitely walk away from this one!!! We have spent an awful load of time trying to communicate with them which they just seems to bring us around their gardens with their issues unresolved. First, after months of researching, we finally decided to give them ago and paid for our first shopify store, they would not have any idea how to tell us about their shipping charges and how can we go about setting up on shopify. Secondly, after we decided to forego and not charge for shipping, we managed to setup and tried to order our first tee for testing. Created one order which we issued refund to the test buyer, the order was stuck in TeeLaunch Backend system in Pending mode if we decided to turn on their "auto batching”. We were told that it would be ordered even though the "customer" cancelled their order and asked for refund. We contacted them a few times in multiple issues but our queries always ended up this guy named Dave. He would just bring us around the garden without giving us an answer. Makes the experience with TeeLaunch a complete disaster. Despite continuously asking for help, we were brought around their gardens waiting for disaster to happen. All the time, efforts and money spent trying to deliver to our potential 2millions+ audiences, TeeLaunch to us, is not out here for business. Now we had to pull the plug, clean up our community pages and hope for them to forget about us trying to launch a new business. This will definitely cause a dent in our brand image since launch day (Thank you TeeLaunch!) That is even before we managed to place the orders to buy ourselves a tee for quality checking purposes. Looking at those print quality reviews below our post here, we are done taking another risk from TeeLaunch. It is not worth all the time, efforts and money we have spent here. And on a side note, maybe it is time for Shopify to step up to ensure the Apps approved on their App Store are of real quality and not junks. We actually took quite a lot of time signing up other different Apps here to find out or test out their platforms before subscribing to shopify to setup a business. Then we ended up with App Publishers in these qualities, which is obviously very ANNOYING!

Sept. 7, 2015

Very disappointing service and very little support. We responded to the email introducing Teelaunch and stated we would like to use it and didn't hear from anyone for nearly a month...and they are the ones who wrote to us first! We had to follow up our own request to hear from someone. Once we got the app installed and prepared to post products, we realized there is no product information other than color. We both wrote and called trying to find out about fit and fabric weight/materials, and have hear from no one for almost two weeks now.