Thinkific ‑ Online Courses

Feb. 26, 2024

A pain in the ssss to cancel this app!! Easy to install a nightmare to quit!!

Jan. 9, 2024

AVOID! Regrettably, our recent experience with accessing course materials after purchasing has been unsatisfactory. Post-purchase, our students encountered an inability to access the materials, leading to a considerable setback in their learning journey. Despite our efforts to address this issue through numerous emails to customer service, we have yet to receive a resolution. As a result of this ongoing challenges, we are considering transitioning to Teachable to ensure a smoother and more reliable access to course materials for our students.

July 19, 2023

Thinkific used to be solid and I stayed around, trusting that they would get better. Joke's on me! Their $99 level that offers subscriptions/memberships? You can't actually SEE who's in your courses or membership, unless you upgrade for another $100/month (so, their $199/mo level). So if being able to, say, email updates to your students is important (even if you're willing to go outside of the app to set up an email, but need to see who's all still enrolled first), you literally can't. Unless, of course, you want to go student account by student account and see if each one happens to be in that course/membership. Additionally, if you want to downgrade your subscription, it's effective IMMEDIATELY. That means, if you've already paid for the month, you lose access and your money if you click that button. And if you're downgrading to a still-paid plan, you have to pay that on the spot. So you lose your money + access for the existing subscription, AND have to pay for your new subscription. There's no way around this, except to hope that you remember on your billing date (or very close to it), and handle it then. Support is terrible. They will send you "how to" articles that don't pertain to your situation or offer "solutions" that literally don't work. I honestly can't say how disappointed I am with this company - I wish I'd left a year ago, but I suppose the end of this month is the next best option.

July 15, 2023

Customer service? It's nonexistent! I made the mistake of using Thinkific for my primary course. I've been using them for nearly two years now, and suddenly my students aren't being enrolled in the course they paid for. Imagine how bad that looks on a business, when students put out hundreds of dollars for a course and can't access it. You'd think that in the case of a broken flow, I'd be able to manually enroll my students in the course. I can, if I pay $199 a month to have access to manual enrollment! I reached out to Thinkific through Shopify, and their automated system says someone will get back within 24 hours. It's been days! No response. I emailed again, the next day, no response. And when I tried reaching out through the Thinkific platform and going in circles with the help bot, I get met with the notice that support is only available at that low price of $199 a month! Kick rocks, Thinkific. I truly believe that this issue of broken enrollment was purposely done to force me back into the useless paid membership. I'd been paying that membership for over a year and recently downgraded because it served me no purpose. And just a few months after I downgrade, students can't enroll in my course. This is clearly a cash grab. There are way too many TRULY free platforms. Avoid this unethical company.

April 2, 2023

OUR ADMIN HAS BEEN LOCKED OUT FOR 3 DAYS. ZERO PLATFORM ACCESS. SLOW AND UNAVAILABLE IS THINKIFIC AND EVEN SLOWER TO RESOLVE AN URGENT ISSUE. Thinkific says login to chat with a live agent if you have a paid account, which you cannot do when you are locked out. We emailed twice during business hours with no response, but received one some 14 hrs later when the help desk was supposed to be closed - then crickets again. I'm wishing we had chosen another LMS platform. Not worth the price and headache so far.

March 5, 2023

The Thinkific app is average at best. There are lots of missing features for what is supposed to be a premium ($$$) LMS app. Support from the company is non existent, I've been waiting a month for a response to my latest query. Sadly, we will not be staying on this platform after our first year's experience. There are now lots of alternatives available, I would suggest looking at those.

Jan. 19, 2023

Password sync between Shopify and Thinkific is not consistent. There are many times that this sync fails and people cannot find the content they are subscribed to despite being able to log in to the Shopify website successfully.

Oct. 5, 2022

UPDATE: Thinkific eventually fixed the issue. The problem is that it took over a week, I never received an official notice from Thinkific that there was a problem, and although I was able to give away a lot of our product to soothe our customer's anger, we ended up giving away over $1,000 of free stuff to apologize for a mistake that was Thinkific's. I am having a conversation with someone at Thinkific today, and I will update more after that. ORIGINAL: I've been a Thinkific customer since 2017. They used to have customer service options that worked, but lately, they've eliminated phone customer service and the chat tool has broken every time I've used it, so the only recourse I have to get help is via email which is extremely slow and isn't useful for complicated situations. Their customer service is basically "one size fits all" which means it doesn't really do much unless you're a brand new customer of theirs. The app stopped communicating with Shopify a few days ago. Thinkific still hasn't notified users. There are others I've found experiencing this problem, and Thinkific's response is understanding my frustration, but still not making meaningful steps to ensure this problem doesn't keep happening like it currently does. Thinkific discontinued its phone customer service, so you're left with a chat feature for customer service that more often than not fails and so email becomes your only means with intricate, complicated problems. I've had to give my customers a lot of free stuff to apologize. Our value proposition is to get and access these things instantly. So having to manually create accounts and enroll students destroys the entire business model. At this point, I've had to refund, cancel, or comp items to the point that I've lost almost as much in revenue as I pay Thinkific in an *entire year.* That's too much to lose. I'm researching other options, but I don't want a single other course creator to experience this problem while I do.

Oct. 29, 2021

Thinkific integrates wonderfully with shopify! really helped us with transitioning from in-person workshops to online courses. So many easy apps and had it up and running in no time! Highly recommended!

Oct. 26, 2021

I'm from South Africa and I have been using Thinkific for about a year now to host my interactive Maths program, which is aimed at improving the standard of Maths in my country. I have been impressed by the flexibility, ease of use and support provided by Thinkific. What's amazing to me is the assistance that I have received right from the beginning and ALL my concerns and questions have been addressed in detail and very professionally. Furthermore, the Shopify app that links with Thinkific has made my life so easy by enabling me to sell my Thinkific courses and getting paid in my clients' preferred currency. I will certainly continue using Thinkific in the future.

Oct. 24, 2021

While it's a decent platform to host a course and has good capabilities, the customer service is appalling. Replies are condescending, they don't provide reasonable solutions to my issues (in one case, telling me to delete the app in order to stop being charged - without providing the correct instructions to downgrade to the free version). I've since been charged when I shouldn't have been (I had to upgrade to a basic plan to enrol students as it didn't integrate seamlessly with shopify). I had heard great things about it, however their customer service needs improving immensely.

Oct. 24, 2021

I have been using Thinkific to host my online courses (70+) for several years and was excited when they announced their integration with Shopify through this app. The courses integrate automatically and, although it did take some investigation and work to get it functioning, it now works great! The only Thinkific products that do not integrate automatically are "bundles" and memberships. I used Zapier to get those products integrated. I am thankful for this app so that I would not have the time or expense of using Zapier to do all of the product integrations. Using Shopify for my online store and shopping cart has made it easier for my customers to enroll in multiple products during one checkout, which has massively impacted my repeat purchases. If you're using Thinkific to host your courses and you want a more robust store and checkout experience for your customers, I highly recommend this app.

Oct. 21, 2021

I have a Youtube educational channel of 225k subs. (jazzduets) and have worked hard to build a solid positive trustworthy reputation. Thinkific has hurt this reputation with my VIP customers. Let me explain. This is lamentable to say but my nightmares started when I started selling my online courses on shopify with the Thinkific integration. The integration does work not seamlessly. Customers do not get the automatic emails, so they get infuriated at paying $300 dollars for the course but cannot access it immediately, so I have to enroll many manually! As well, when I add a new course, sometimes it appears in the shopify backend and other times it does not! The support at Thinkific has been the worse that I have experienced in 4 years of e commerce. I have sent the support many emails, and still have not had my problem solved. They are very slow in getting back. I was asked for access to my store a few weeks ago and can see that they have still yet to log in. It seems there is a programming error that they are unable or unwilling to address. I cannot therefore recommend shopify with Thinkific. ------------------------ My response to your october 21 response---- FIRST, I cannot see how your team could have addressed and resolved my problem as you contest. You asked for permission to access my store, which I agreed to, but I can see that you have still have never logged in , even after my complaint. SECOND I have wasted many hours trying to work this out (8 months so far!!!) I have upset clients and a damaged reputation. THIRD - I am now looking for a better platform with an integration that works and with a support that does not pass me from person to person as you have done, wasting my time further.

Sept. 24, 2021

I'm sure the app is fine itself but I'm not happy I was led to believe that the free version would be compatible with shopify. It is not. I am required to purchase Pro at $100 per month. I have already uploaded my entire course and am connecting it to shopify THEN I am told it'll cost me $100 per month, after I've already done all this work. Then customer service sends me a canned copy-n-paste reply and doesn't even acknowledge my concern. I'm not thrilled but I am roped into this now.

April 6, 2021

Tengo una duda, el plan gratis incluye 3 cursos?, únicamente puedo generar 1 curso, si intento crear un nuevo curso me exige un upgrade. Cómo puedo corregir eso?

June 16, 2020

Recién estoy empezando y me encanta, solo tengo una duda: ¿en el plan gratuito no puedo vender cursos?

June 5, 2020

We love using this app. It connects our Thinkific courses to our Shopify store and rolls out the courses automatically when clients have bought them. You don't have to use a third party like Zapier, that's the beauty of it. When a course is bought in the Shopify store, the Thinkific app sends the clients info to your Thinkific platform and makes a new client account. Then sends out an email to the new customer where he or she can make their own password. The app works instantly with all the great info available. I strongly recommend it!

May 20, 2020

We sell physical products which include online training so the Shopify-Thinkific combination is really a GREAT COMBINATION. While this app was a little difficult to figure out how to setup, support came to the rescue and setup a Zoom call with me to help me with it. So, I give Support and the Thinkific platform 5 Stars but the intuitive nature of this app could use a little work. Overall I would say Go For It! This app also works with my 3 party Product Options app which uses logic branching for all the options our products have. That is also big Plus.

April 30, 2020

So great to see these two Canadian companies working together. Thinkific has one of the best support teams I’ve ever worked with. They helped me through all my questions and were super patient when I was new to online. Give them a try, you won’t be disappointed.

April 24, 2020

Although I really love thinkific and would like to recommend this product, I'm having hard time because of the lack of customer service. Days to get a response, then another 24hrs to get a second one (And still no solution) is just not up to par for this late in the ecommerce game. Thinkific is a great platform if you don't run into problems, and in all honestly there aren't many. But come on guys! Days to get answers is not acceptable. Its 2020... Update: It has now been 9 days and still no fix. I realize Covid has caused caused strain on your customer support... while recording record profits. That aside, Im still paying monthly for software that does not work as advertised!