TikTok

Nov. 27, 2025

You simply don't want me to work with you. I've tried to create my account three times, sending absolutely everything you request—company documents, etc.—and you close it again. The last time, I had already configured everything, including company bank accounts, and after several days of operation, you closed it again. My company is a legally registered business, and my credentials are authentic. I haven't had any problems with any other platform, only with you. I truly don't understand why you insist you can't verify the documents I send. I'll never understand it. Besides, your technical support is terrible, and everything seems to be reviewed by AI, not real people. I'm completely disappointed.

Nov. 18, 2025

Nov. 13, 2025

**This platform has been incredibly frustrating.** I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong. TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS. I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services. Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly. These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

Nov. 12, 2025

Tiktok suspended and deactivated my Tiktok SHOP before i could even get started. I have had zero violations.

Nov. 9, 2025

Crap! Full of bugs!

Nov. 7, 2025

marche pas!!!! on m'affiche un message d'erreure suite a la valeur de mon evenement mais je ne peut pas y acceder

Nov. 2, 2025

What a nightmare. Don’t. Just Don’t.

Oct. 28, 2025

Oct. 23, 2025

Customer support doesn't wotk at all

Oct. 19, 2025

Can't figure out how to verify mi business informations. I sent them 3 official certificate in order to validate my account, but nothing seems to work. I AM UNABLE (like many others people) TO VERIFY MY BUSINESS ACCOUNT. After 6 days and something like 10 attempts, I gave up.. ONE STAR, fucking TIKTOK

Oct. 17, 2025

Oct. 17, 2025

Worse customer service ever. An amoeba can give better customer service than this guys.

Oct. 17, 2025

App connect niet met TikTok, blijft voor eeuwig laden. Als je een supportvraag wilt indienen geeft hij weer een foutmelding.

Oct. 15, 2025

Nul, impossible d'ouvrir le compte alors que tous les documents sont en règles

Oct. 14, 2025

What a NIGHTMARE!!!

Oct. 10, 2025

Pessimo! Dopo aver configurato tutto, l'app mi da alcuni prodotti sincronizzati e la possibilità di fare le campagne, entro nel seller e non c'è un prodotto sincronizzato! Bisogna fare un modulo di categoria dove si potrebbero raggruppare più prodotti, ma non è possibile in quanto tra i campi obbligatori chiede le misure!!!! Abbiamo oltre 4000 prodotti e ognuno ha una misura diversa....Chiede il certificato per vendere in UK quando il negozio è abilitato a vendere solo in Italia.....se avete grandi negozi sappiate che dovrete perdere tempo per ogni prodotto ad inserire ogni dettaglio. Pessimo!

Oct. 8, 2025

This experience has been awful. The app made changes to my account without warning me (including a name change), it also doesn't let you sell used items which wasn't clear up front after making said changes. Umm, so only massed produced imported crap then? The setup has been unnecessarily complex. Not hard. Just a lot of unnecessary steps. Let's you have little to no control over your policies like returns.

Oct. 5, 2025

Shop was suspended due to Identity Re-Verification. Provided identifying information with images and videos as requested for shop and was approved then within 24 hours shop was suspended again for same reason. Completed appeal process again with the requested 2 forms of government-issued photo ID: License and Passport; Corporate documentation: copy of business registration and business tax return Evidence of alternative sales channels: business website; Physical warehouse location and supporting documentation: ownership documents or leasing contracts, waybill showing delivery of inventory to warehouse, utility bills, video footage at warehouse location with packaging process; Picture of you holding your ID; Supporting videos and system still states information is not enough. Well I am not sure who is reviewing the information, but training is needed for those reviewing appeal if the information provided does not prove I am a real person.

Sept. 25, 2025

Super glitchy, everything says "server error" and nothing loads, not even the chat support. can't change category templates. Even the home page won't load. Tried it on different browsers. Tried installing and uninstalling the app. It used to work, but it''s gotten so glitchy.

Sept. 25, 2025

This app is incredibly frustrating. As a US company owner, I’m unable to complete the form because I’m not a US resident. The user interface is very difficult to navigate, and the support team is completely unhelpful and bizarre. I’ve given up on this app and will never use it again. It’s an extremely annoying experience.