TikTok
Showcase your products to TikTok's users and increase sales
Rating
4.8
feedback
24,817
chart
#50
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Oct. 21, 2024
I've sold on a number of platforms and while they all have their quirks and annoyances, it usually takes me a good few years to hate the platform and a fair while longer to consider removing it entirely from our sales funnel. I installed Tiktok as a sales channel but a few days ago i already HATE this platform with a passion, there are so may things wrong with it, from not accepting tracking numbers, to the app completely not working, I've already removed over half our stock from this app despite only adding it a few days ago. i have little doubt the other half will follow and so too this app in a day or two. Awful App, Rubbish Service, Waste of time, money and effort save yourself dont install this app
Oct. 10, 2024
Refused to recognize my account with my phone number. Every time it sent me a code, I put it in and then I got an error, unrecognizable account! Super frustrating, especially since I have already synced my account to shopify and am able to log into my account.
Sept. 26, 2024
Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue. The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they appear to breach some standards. There appears to be no way to have a human review the products to see that they meet the guidelines and I don't expect they will amend the algorithm any time soon. Awful experience thus far.
Sept. 18, 2024
No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this shocking app
Sept. 12, 2024
Same problem with TikTok it never approves your shop, all my documents are valid but it is the same thing over and over. Only app that we have this problem with.
Sept. 11, 2024
Not a good platform to use. I tried several time to upload my information, it doesn't matter if its bills , driver licence, or passport. I've been charged over $200.00 bucks and have not even set up my account for advertising because I was waiting on approval. But each day that goes by it's another $50.00. And still haven't made a TikTok ad. I reached out for help and well that useless waiting for a reply. I sync my products and the indexing just plan sucks. With 418 error out of 682, I could not index even though it was indexed for Google and SEOAnt with 100% index with SEO. After i corrected all the indexing problems by category, it still wanted more information, and right now it's easier just to get out while I can and not pay for a service I'm not getting. If I could give no STARS I would do that!!!!!!!!!!!!!!~!~
Sept. 4, 2024
Sept. 4, 2024
Don't sell here. If you resell any authorized products, they will disable your store, allow no appeals, and keep your money for 90 days.
Sept. 1, 2024
Ads were not approved and they continue to take money out of my bank account so whenever you try contacting them there is no response but rather blatant disregard for someone's hard earned money.