TikTok
Showcase your products to TikTok's billions of users
Rating
4.8
feedback
17,628
chart
#7
All reviews
Rating Breakdown
Review RSS Feed
May 18, 2024
Horrible app and experience selling with TikTok. Their platform is no where near ready for big time. Their functions are primitive and certainly don't support providing a good experience for buyers or sellers. We've deactivated our listings on TikTok and won't be back.
May 13, 2024
TikTok suspended my account after accusing me of requesting customers to visit my webstore to make purchase and pay. They canceled my orders and left me hanging with product having been shipped to the customer that I paid for. I am out of +++ dollars and product will be lost as customers were refunded for orders that were shipped and not returned.
May 7, 2024
Installed this app as was invited to open a TikTok Shop. I was excited to try and went through the setup. Got stuck at "Locations" I have 2 locations that are not standard locations, one is an email address and the other is another app. The TikTok app will not let me complete the setup, as these two locations do not have the "State" field completed. They don't have address fields that can be filled in. Submitted a ticket to TikTok, to find out it was the wrong department. Submitted a ticket to the other department, to find out I need to submit a ticket to the other department that I tried first. The "Integrations and App Department" told me it was a Shopify issue, not theirs. Went to the App to try to get support, guess what, it takes me back to the TikTok Integrations Department support, who will not fix their app. They wrote the app, not Shopify, so they need to fix it. Can't get my products in to TikTok to even try that out. Still, apparently I can take out their extremely expensive ads if I want, that apparently is working (from the same app). For $30 per day, I can advertise on there. Not sure where it will send them to as the TikTok shop is not working. I am sure it probably works for some, just don't get an issue and need to speak to the support, because no one wants to help. I will not be using them if their support is like that. Furthermore, I have no faith or trust in them. Sad really as I was looking forward to using the shop. I notice they don't bother with replying to feedback either, so they are probably not trying to improve anything.
April 30, 2024
Keine gescheite Übersicht um eine Kampagne zu beenden, oder mit anderen Worten. Um eine Kampagne den Tages Abo zu Kündigen. Mein Geld wir mir ohne Pause abgezogen durch PayPal. Obwohl ich dieses Abo nur für eine gewisse Zeit Pausieren wollte. Doch man finden nichts direkt. Ich bin mächtig empört davon. Und erwarte das dass zusätzliche Abo gelöscht wird und meine Summen wieder zurück gesendet werden.
April 29, 2024
Horrendous. Nothing works. Nothing syncs. No support. So buggy and convoluted. Really disappointed and frustrated.
April 27, 2024
terrible ,can't get connect with ads account and customer service only reply during 48h
April 24, 2024
Absolute crap. The biggest waste of time when trying to upload products to the store. I am not about to retype all my product information all over again.
April 12, 2024
Food Business - Spent hours trying to sync my products from shopify to tiktok shop but it wont accept them unless I add an ingredients list. Happy to do this but the box available wont allow me to add more than 1 ingredient so tried to get help on this and cant even raise a ticket for support because it just crashes each time. sent 3 emails asking for help had no response awful
April 11, 2024
I was charged $306.00 for TikTok ads but never made an ad with the app through Shopify. Haven't been able to find anyone to contact to get those fees reversed. I also keep getting rejected when I submit my business paperwork.
April 10, 2024
This was by far the worst and most difficult and frustrating app to integrate. It took a week until I was even able to set up an ad campaign because they were denying my payments. I went through multiple back & forths with the support rep and he would tell me the issue was with my MULTIPLE banks until finally taking accountability to resolve the issue on their end. After finally resolving the payment issues for ads, I still can't sell anything via TikTok. Two weeks after the app being installed, my TikTok/Shopify integrated shop is still under "pending review" and there is no direction from the app telling me what needs to be done next. I also contacted support several times for this issue and they didn't even read my request. Don't be fooled by the fake AI-generated 5-star reviews.
April 8, 2024
Only any good if you only have 1 location setup on Shopify, as we have multiple locations it is unusable as there is no way to select the location so it just fails to connect as it has just randomly selected our Amazon Location which is located at a different address to the address setup in TikTok
April 5, 2024
April 5, 2024
Falta de informaçao, os serviços nao sao processados correctamente, nao dá para fazer a interligacao da minha loja shopify com a conta tiktok. uma desilusao. o unico serviço que funciona bem, sao os serviços onde tenho de pagar
Store
Minha loja
Using app
5 days