TikTok
TikTok Ads & TikTok Shop Integration for Shopify
Rating
4.8
feedback
9,677
chart
#54
All reviews
Rating Breakdown
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June 17, 2025
I wish there was a setting to turn off importing orders. I enjoy having the two connected but i do not want to import the orders. Seems like a simple fix since you can turn off and on the sync for other things like product info, inventory, price. Let us connect but not sync orders
June 11, 2025
This is one of the worst channel apps on the site. The API is terrible and does not understand your product data, and it will use its terrible AI to guess what products are based on titles and descriptions, which is often completely useless. The app itself is a laggy, buggy mess, and manually editing dozens or even hundreds of products is a nightmare. Way, way too many fields are "mandatory" that are completely irrelevant to the actual product being listed. Unless you already have a customer based on TikTok, you should seriously consider whether this is worth your time. It wasn't worth mine.
June 11, 2025
There is practically no assistance with this app as it is not allowing me to connect to my TikTok shop, and the connectivity errors are just too great.
June 3, 2025
Easily the worst platform we try to run ads on. Use TikTok as a last resort.
June 3, 2025
I work in I.T. full time and I can't figure out this stupid app. First once I connected my Shopify to Tiktok it started trying to sync my whole product list. I had no say what so ever. So of course you start getting sync errors when it's trying to add over 1000 items at once without you even setting anything up. So after handling that I created a template to test out. Created it and then its not even an option when trying to sync a product. I can see them in templates setting, but nothing shows up when editing the products. Now I can't even add a product without receiving some type of error, and no customer service whatsoever.
June 1, 2025
I have been suspended on both of my store. I cannot find a reason and I i'm limited to resource. to fix the issue.the situation been, very crazy and difficult
May 28, 2025
You work long and hard to establish a presence, and as soon as you start to earn some orders they will give you meaningless violations and hold your funds for 365 days! All my orders have been shipped and delivered without a single issue. Now after months of selling, they ask for intrusive personal information even when they have already verified the business and have all the business certifications and tax documents. If there was ever an issue, why would you let me start to sell in the first place? They have ZERO customer service and support. I will close the TikTok Shop and uninstall the app.
May 23, 2025
I have been going back and forth with support over issues with a error message whenever I try to manage anything on the site. Absolutely ZERO help has been given to correct this issue. Its beyond frustrating especially when it took me forever to be approved for a tiktok shop. They need to do better. Very unsatisfied.
May 21, 2025
Terrible. put in ticket and followed process, product categories will not work, templates will not work and their only answer (they've told me multiple times to do and then decided they wanted me to submit screen recordings of me doing it because they didn't believe me and then closed the ticket without resolution) was to clear the cache and use an incognito browser. Absolute Garbage.
April 25, 2025
Schlechter Servise alle Support Anfragen lassen sich nicht senden. Keine Hilfe bei der Authentifizierung. Schlechter Service.
April 5, 2025
I am having a lot of product sync issues and cannot get support from tiktok. When listing new products on shopify they will not compile to the sync list and there is no sync new products tab like there is in the help videos.
April 3, 2025
Zero customer support. They have a chat box that remains unanswered. Their shop mangement page has an error. It shows to refresh or content customer support. Customer support does not respond. Tiktok orders transfer into Shopify with astericks so we cannot see the full address.
April 3, 2025
Stay away from Tiktok for business, connecting to nowhere, you can't find the comparing you created and the they system dose not allow you to open tickets no phone support
April 1, 2025
Sincronizzazione dei prodotti bloccata da 6 giorni, nessuno riesce a risolvere il mio problema nonostante abbia chiesto più volte all'assistenza.
March 26, 2025
My variants will not map correctly. Anytime I manually map, if any updates happen to the product, it will create an orphan product and break the mapping. I have tried working with their support and had it escalated only for the ticket to be closed without any help. When I opened another help ticket, it was immediately closed again.