TikTok
Launch TikTok Ads and sell directly via TikTok Shop
Rating
4.8
feedback
13,031
chart
#219
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April 29, 2026
April 22, 2026
May 7, 2026
Edit: I am completely lost no one can even view my shop. I had to create two separate accounts and the one with my products is invisible to everyone. I don't think it's even connected to my shopify.
April 16, 2026
Intentar conectar mi cuenta de TikTok Business desde Shopify ha sido una experiencia completamente frustrante y mal diseñada. Estoy intentando registrar una cuenta business y el proceso de verificación es un caos total. Me piden documentos, los subo correctamente, todo parece ir bien… y de repente el sistema me devuelve al inicio como si no hubiera hecho absolutamente nada. Llevo más de dos meses repitiendo exactamente el mismo proceso, en más de cinco intentos, siempre con el mismo resultado. Es un bucle sin sentido que solo hace perder tiempo. Lo peor no es solo el error, sino la falta total de soporte. Nadie te explica qué está fallando, no hay seguimiento del caso y no existe una solución clara. Te dejan completamente solo frente a un sistema que simplemente no funciona. Es inaceptable que plataformas como TikTok tenga una integración tan mal ejecutada para algo tan básico como crear una cuenta business. Si este es el nivel de experiencia para empezar, sinceramente hace cuestionar seriamente seguir usando estas herramientas.
April 9, 2026
Tiktok app wont let me move past the configuration step. Tried support and even that wont let me submit a ticket. Riddled with errors. App does not work and should not be on the marketplace.
April 8, 2026
SHOP WAS MORE HELPFUL THAN TIKTOK THEY ONLY SEND SCRIPT INFO AND DISCONNECT SOOO QUICK
April 7, 2026
I decided to remove all of my products from TikTok Shop through my Shopify admin due to the extremely poor support experience. It is nearly impossible to get help when issues arise. There is no phone support, the chat support does not work properly, and emails go unanswered. For a platform handling real businesses and real revenue, this level of support is unacceptable. As a business owner, I need reliable and responsive assistance when problems come up. Unfortunately, TikTok Shop does not provide that. Until they significantly improve their customer support, I cannot recommend this app to other merchants.
April 7, 2026
The app wont verify me, it just goes round in circles and it has been doing this for 18 months, you would think that they would have done an update to correct it by now. I reached out for help using support to sort it and after 5 days still no reply! The app doesn’t work and the support aren’t bothered!
April 3, 2026
Kann Shopify aktuell nicht mit TikTok verbinden. Stoße immer auf eine Fehlermeldung. Shopify meldet, dass die aktuelle TikTok Version nicht unterstützt wird.
April 1, 2026
Cannot get Tiktok connected to my Shopify store. They removed support to WooCommerce. Since then I've moved my site over to Shopify. And now I cannot unbind my account from WooCommerce because they've removed all traces of their app in their store. I've gotten the runaround from TT Seller support for a month now, all telling me do to things that I cannot do. It's super frustrating that I cannot maintain proper inventory between TT and Shopify now, when I used to with WooCommerce until the US takeover.
March 25, 2026
Honestly, TikTok Shop has been one of the worst experiences I’ve ever dealt with. Trying to get support is incredibly frustrating—they’re not helpful at all. Out of all the platforms and apps I’ve used, this one easily ranks as the worst. Everything just goes in circles, and when something doesn’t work, there’s no clear way to actually get it fixed. If everything runs smoothly for you, consider yourself lucky. But if you ever need support, be prepared—you might not get anything resolved. Really disappointing experience overall.