TikTok

Oct. 24, 2023

Installed the app. and I continue to get error codes. I'm unable to see disapproved products, and there's no explanation on what's needed to fix the disapproved products. It's nearly impossible to reach support. I've sent multiple messages and no response. You're left hanging trying to figure things app. Not happy at all.

March 9, 2023

"Unknown error" appears repeatedly when creating an advertisement, the reason for the error cannot be found, the recharged money cannot be returned. No one to help me, can't find customer service. If I could give 0 star, I would give 0 star.

March 15, 2023

La Configurazione Con Shopify è Facile Devo Provare a vedere Come Viene il Mio Shop e Soprattutto il Traffico Ricevuto Per Ora Vale 5 Stars Aggiornamento Perdita di tempo, dopo una settimana di lavoro non riesco a decidere il mercato dove voglio io , per vender in America deve per forza trasferirsi li. impossibile mi sento preso per il cu llooo . ho 4 paese da scegliere per il mercato in base alla posizione dove sono connesso!!!!! Ma io sono in vacanza in Africa ... insomma disinstallo subito Prima di diventare matto Non vale una Stella La stella per il supporto che non hanno cercato di risolvere il problema

Feb. 6, 2023

why my account is frozen ?? please re-open my account ! why my account is frozen ?? please re-open my account ! why my account is frozen ?? please re-open my account !

Jan. 31, 2023

I even can not open tiktok Ads. Besides I can not open tiktok accounts link, I'm very sad. and I make a video of my product and paid ads fee, but no one clicked....

Dec. 9, 2022

Does not have automatic payment. I am afraid that my funds will be stolen. Please turn on automatic payment.

Nov. 25, 2022

If I could give this less than one star, I would. Totally useless and does not do what it says it will without jumping through invisible hoops. What a disappointment. Don't waste your time with this app.

Nov. 23, 2022

If I could rate this with minus stars I would have. I have implemented hundreds of apps/APIs etc. But this integration between Shopify and Tiktok is the worst I have ever experienced. All went relatively smooth until trying to set up a product catalog. In which I constantly got an error message regarding the country or region cant be selected for my storefront. Firstly I consulted Shopify support to which they said I didnt have any issues with the the setup of my storefront. I spent hours with their support team with no solution. At the same time I reached out to Tiktok support. Seriously slow responses and no idea on how to resolve the issue. Surely if Shopify and Tiktok work together on an integration, then somebody must be able to pin point what the issue is. I then set up a completely new Business account with Tiktok and again tried to connect to the Tiktok account from Shopify and got the same error. I have sent out one final email to Tiktok support, but frankly it shouldnt be this difficult and for two major companies like Tiktok and Shopify, the level of support as been way below average.

Nov. 14, 2022

Can't get through to customer service! very inconvenient! customer service should be super active,with a chat always available 24 hours a day.

Nov. 11, 2022

It seems tiktok pixel is slowing down my web site. How can I solve this problem? Why should I spend money on a TikTok campaign when my website is too slow 'cose tiktok pixel?

Nov. 2, 2022

1, i want to set up tik tok shopping partner integration,but can not get through the data sharing step,we choose the maximum level,and connect the tik tok pixel for shopify,then click the confirm button,but it shows error:request failed with status code 504; 2,i can not disconnect my current pixels; 3,i even can not disconnect my current tik tok for business account; that's really annoying no one help

Oct. 6, 2022

I've got the same issue that so many do. TikTok store suspended with no reason given and no reply to support ticket. Been in business 8 years and are verified on Facebook and instagram with no issues. TikTok has been a huge pain to deal with. I also didn't get ad credits promised long ago. I wouldn't bother until they get their act together.

Oct. 5, 2022

Shocking introduction to TikTok with this App. Decided to go ahead and setup the App following the offer of $200 credit. 1/ We haven't received any credit and 'support' seem like they've followed the FB support training manual and just repeat the same/wrong thing over and over again. 2/ Of just 3 products setup one is showing in the App as "rejected" for TikTok marketing with no reason whatsoever, yet an advert we setup is running. ZERO support and ZERO help so cant see us using this app or TikTok much longer.

Sept. 27, 2022

Ticket ID 796388: Waiting for promised 200€ ad credit for three weeks. No support, only telling us to wait.

July 15, 2022

Awful. The app doesn't work. I set up a campaign via the Shopify admin. The campaign "failed" so I "cancelled" the campaign after it failed; however, Tik Tok has continued to bill me (3 x the amount that is stated in the campaign total via the app dahsboard found in the Shopify admin.) I have reached out to Tik Tok (through the app, through the business admin site, and through the Shopify app channel multiple times... with no response.) I then reached out to Shopify, who said they can't help because it's a "third party" site. In my experience, the app is untrustworthy: 1. it doesn't work 2. there is no support from Tik Tok 3. there is no support from Shopify

July 14, 2022

Unfortunately, have not been able to make the TikTok sales channel work because "a country or region cannot be selected for your storefront," yet the storefront us correctly set up. TikTok said it is a Shopify issue. Shopify said its a TikTok issue. Then TikTok just stopped responding, and eventually I gave up.

July 14, 2022

The app is broken and there's no real-time support available. It didn't let me connect my business TikTok account to Shopify.

July 2, 2022

Not able to log on. Once I arrive at the section for entering my business account info the app crashes.

June 23, 2022

Cannot log in. Receive the error below. No reply from support. We couldn't log in with TikTok. This may be due to specific app settings. If you're a developer, correct the following and try again: redirect_uri Refer to our Developer Documentation for more information.

June 2, 2022

it wont let me log into any of my tiktok accounts. it keeps saying it cannot fins my accounts. Please help