TikTok

We attempted to create an advertising account but encountered significant difficulties with the verification process. Despite submitting 12 different photo ID verification attempts, we were unable to successfully complete the verification requirements. Your overly complex ID verification system is likely deterring thousands of potential customers from using your platform. This restrictive approach to verification is unnecessarily limiting your business growth. Unfortunately, due to these technical barriers, we will not be proceeding further. Best regards, The Soccerbooks Team

Easy Peezy

Nothing but problems with continual app errors since I've installed. I've opened several tickets, none have helped so far. I just submitted another because my products have disappeared from the app with multiple new errors displayed. I'd love to sell on TikTok but at this rate I'm doubtful that will happen with this app.

Very cumbersome to set up account.

We’ve had a terrible experience with this app. After identifying a major bug, documenting it in a video, and submitting countless support tickets to TikTok, we continue to receive copy-paste messages as if the issue were our fault for not knowing how to configure the app. We generate six figures in sales on TikTok Shop, and it’s unbelievable how we’ve been ignored and disregarded. This is no way to treat sellers.

uselessly difficult to open up a shop

Muy descontenta con esta aplicación, hice una campaña con un presupuesto de 30 € y me han cobrado lo que les parece, me siguen cobrando todos los días una cuota y he tenido hasta que cancelar la tarjeta porque no hay manera de ponerse en contacto con ellos. Si hay alguien de esta aplicación que me pueda ayudar, ayudar, lo agradecería

This has been the most horrendous app. I thought meta's app was bad but this one wins. This app has ONE JOB! ONE. JOB. To connect shopify to tik tok. It has failed to do that in every single way possible so far. This app will NOT do the following: 1. Sync my warehouse info to tik tok shipping (I added 3x and opened support cases still nothing) 2. Connect my shopify to a tik tok business account (It kept telling me to create a business account it did this multiple times) 3. After I connected a business account and funded it, but it doesn't connect to shopify app so I cannot run any of the campaigns for ads I made in the shopify app 4. Now when I try to make a support ticket using my business center acccount ID, it tells me the ID doesn't exist. Horrible experience. Please fix this app.

While it's easy to install, the product syncing doesn't work at all. Shopify and TikTok are pointing fingers are each other, meanwhile no one can fix the issue. Very frustrating.

The day after I deposited a bunch of money to start running Tik Tok Ads on my Shop, I suddenly get an email saying I have received a ticket with 6 violations for using "other creator's content on TikTok Shop". -- WHICH I ABSOLUTELY DID NOT. And when I clicked on the link the ticket says it's unappealable. It made me so mad that I spent the last 2 weeks creating my own designs, had already posted several videos and finally decided to put $$ into ads and THEN receive this nonsense, and it has the nerve to be unappealable!!!! Pissed me off so much that I immediately deleted my shop and am now trying to get my money back that has not yet been spent on ads! And it's a lot since it had only been a day and a half.

muito bom gosto muito é muito top 15000 lix tá então gosto muito é muito top é coisa pra caramba né por mês cidade bastante

I've sold on a number of platforms and while they all have their quirks and annoyances, it usually takes me a good few years to hate the platform and a fair while longer to consider removing it entirely from our sales funnel. I installed Tiktok as a sales channel but a few days ago i already HATE this platform with a passion, there are so may things wrong with it, from not accepting tracking numbers, to the app completely not working, I've already removed over half our stock from this app despite only adding it a few days ago. i have little doubt the other half will follow and so too this app in a day or two. Awful App, Rubbish Service, Waste of time, money and effort save yourself dont install this app

Refused to recognize my account with my phone number. Every time it sent me a code, I put it in and then I got an error, unrecognizable account! Super frustrating, especially since I have already synced my account to shopify and am able to log into my account.

Integration was a constant pain. When we imported our products 80% failed verification with no explanation and would not verify after multiple amendments. Raised a support ticket for help, got nowhere and they market the ticket as resolved despite not addressing the issue. The core issue appears to be over the name of our products, which are factually accurate and design-inspired names, yet they appear to breach some standards. There appears to be no way to have a human review the products to see that they meet the guidelines and I don't expect they will amend the algorithm any time soon. Awful experience thus far.

No support at all, in fact the whole TikTok app is shocking as it is. Can only speak with a robot that does nothing. We have over 5,000 products and this didn't sync stock count and other features. All it did was import a title with images but not the rest, so all items unavailable anyway. It's a waste of time as this may need to be all added manually. Won't be wasting more time with this shocking app

Same problem with TikTok it never approves your shop, all my documents are valid but it is the same thing over and over. Only app that we have this problem with.

Not a good platform to use. I tried several time to upload my information, it doesn't matter if its bills , driver licence, or passport. I've been charged over $200.00 bucks and have not even set up my account for advertising because I was waiting on approval. But each day that goes by it's another $50.00. And still haven't made a TikTok ad. I reached out for help and well that useless waiting for a reply. I sync my products and the indexing just plan sucks. With 418 error out of 682, I could not index even though it was indexed for Google and SEOAnt with 100% index with SEO. After i corrected all the indexing problems by category, it still wanted more information, and right now it's easier just to get out while I can and not pay for a service I'm not getting. If I could give no STARS I would do that!!!!!!!!!!!!!!~!~

Once a product is linked you cannot unlink it. Rubbish