TikTok

Ads were not approved and they continue to take money out of my bank account so whenever you try contacting them there is no response but rather blatant disregard for someone's hard earned money.

Only costs, no benefits, confusing billing

A complete disaster—after connecting a shop, it can’t be disconnected, and there’s constantly an “rpc call error]}” message. Support can’t do anything other than suggest using incognito mode. My God, what a nightmare in the 21st century.

Products not syncing to Tiktok seller, we reinstalls their app 3 times. Endless talks to their TikTok support didn't help, I'm starting to think that TikTok are using bots for support

Be very careful of violating any Tiktok policies. They will shut your shop and withhold all the funds that they owe you regardless of whether you are in the right. Their Appeals process is unfair.

Tik tok has made it such a hard platform to use. This is the third time that they’ve closed my store and I finally was invited to TikTok shop and had my Shopify my products ready to sync over and out of the blue. I woke up one morning and my shop was closed would not let me appeal it it said it was closed andFebruary this is August and for the last few months I’ve been selling on my business page and I was on TikTok shop all the sudden closed one morning and said had been since February it’s August btw now so a.i or whatever sucks Boone to ever talk to or no real help if you have an issue not even worth it at this point m about to give up

Absolute garbage

Objetivamente la aplicación es muy mala para un país como Colombia, no ves resultados, cuesta mucho el día y nunca sabes si la gente vio la campaña o no, no la recomiendo, no pierdan el dinero por lo menos en Colombia.

i would leave this app a negative 5 stars if I could, this app has major issues that need to be worked out, and when you try to reach out to TikTok they will try to throw you onto Shopify, it might be just me having bad luck with the app but it wouldn't categorize anything, wont auto map anything, then you will have to go back and fix everything if you made a mistake, then you have to optimize everything then finally you might have the luck to upload everything, this app seems like it belongs in the late 90s or early 2000's this app is trash

Given how anyone I talk to about this app agrees that its an absolute nightmare, Im *shocked* that this app somehow has one of the highest ratings (4.8) on the shopify app platform. Just. HOW. We've had *SOOOOOO* many problems. I do not understand. UPDATE: Finally, somehow, got it stop rejecting our documents. Running a shop has been a nightmare as well, with random AI false flagging out items as prohibited (they definitely are not) and then tickets/a support system that ranges from computer-generated worthless and agents that lack the english/cultural understanding to understand how they have errored. Maybe 1 in 10 agents understands and attempts to fix things, but that fix is usually to escalate to a different team which will also error and then put us back to step 1. I might give it 2 star because at least we're making sales, but honestly, this app has wasted so much of my time and patience that i question whether the money we've made is even worth the hassle. Well, its been rejecting my ID verification saying my unaltered CC statements and bank statements are "Altered" again and again. They are downloaded straight from my bank (a major US bank)... So... Not sure whats up. Ive looked them over, they look fine. Ive tried 10+ times with different unaltered documents, doesnt matter. Sometimes it just rejects it saying they cant verify with no mention of altering. We've never had this issue with any other shops/platform. Not sure if this is some system/ai/computer error or some kind of incompetence on the human side because no one responds to tickets/emails over there. Might update if TT ever figures this out and fixes it. This is some pure dystopian nonsense.

not easy to work with.

Does not allow relinking of products and we cannot link our Tiktok products to their correct Shopify products. We have reached out to Tiktok many times regarding this problem and no one can help remove them. Only orders with linked products seem to show in our Shopify orders so we still have to constantly check Tiktok shop for new orders. Have tried deleting the app and reinstalling as well with no luck. Inventory does not sync correctly and app constantly asks you to map products that you cannot map because there is no way to unlink a previous product even if it was linked to an incorrect listing. Show old orders saying they require attention even though they have already been shipped.

This has been one of the most exhausting experiences in my life. Opening or trying to open a Tiktok shop was pure hell. no one at TikTok will help you, try to open a ticket and the system, asks you over and over to verify yourself even though you already have. Finally get to email with someone from support and they can't or won't answer a question. Products, all of my products are both active and under review at the same time. Some get declined but no clear answer as to why. If that isn't bad enough click the marketing tab and all those products are approved. you can do better tiktok

Really really bad, took too long, no help, repeat typing over and over again and doing again here. No help, bad for a small business....too much work and waste of tie for what it is worth sadly

Cannot link to my tiktok account. TikTok portion says it cannot find my account. Support link does not work.

App is worthless. Nothing sinks properly This is only created for them to get ad money from you not to list products for sale.

Sync of products doesn't work.

0 Stars App is BS. Can't get approved no matter what documents you upload and takes days to just get declined over and over again. Sucks! I don't recommend at all!

This app is horrible. It loads painfully slow. Inventory doesn't sync, product syncing is just a mess in general. Terribly designed.

We've been in business for over 22 years and probably have about 20 apps in our Shopify store. We advertise on every medium possible. We've never experienced so much difficulty or lack of support as we have with this application and regardless of what information we supply to their "support" team, we get no resolve. They want social security numbers, Tax IDs, all locations, all application information, etc. I just counted over 200 emails to support requesting assistance and support continues to provide circular and repetitive unhelpful responses.