TikTok

May 3, 2022

刚冲了100美金进去，然后创建了两个广告组，广告素材是红人授权使用的，其他的也没发现有什么问题。还没跑起来广告账户就被封了，开Ticket申述还需要先上传两个不同的身份证明文件。从来没用过这么难用又这么容易封号的广告平台。

Dec. 29, 2021

I installed this app months ago and still can't get any help with setup. I also was suspended after setting up an ad account.

Oct. 28, 2023

I have tried to run Tik Tok Shop and there was a bug related to warehouse location, requesting us to change addresses, I have done it and in the middle our account was disabled because of "suspicious activities", we are running business on several other marketplaces without any problem. We have provided the information that was requested by email, and our appeal was denied, we have 15 days to provide more information, we have provided exactly what Tik Tok requested. Can someone assist us?

Oct. 5, 2022

** Updated*** Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company (original) I was hesitant to do this and I should have gone with my instincts. I created an account linked to my store and put money on my account. Shortly after the store was suspended (Sock Panda) and no reason has been given, They keep saying they will keep the money too. We will see about that! However - beware of disgusting behavior by sleezy interests. Made another attempt over a year later - still a terrible experience. . Got my money back, but this is just a bad company

Nov. 7, 2021

I cannot even add payment info, drop down menu does not contain my city. Pretty useless to have a drop down menu for payment addresses, especially if it contains only like 30 cities for all of the province. garbage.

Nov. 3, 2021

I tried to log on and it just keeps saying account doesn't exist. I logged in and out on my phone to confirm I'm set up as a business but it's just not working.

Oct. 23, 2021

Really buggy. I signed up for £36 of ads credit off the bat and then had huge issues setting my pixel & account up to actually be able to spend the credit. Support forms don't work on web or mobile. The link to customer support on the invoice doesn't work. I had to disconnect my account and create a new one. I then submitted a brand new ticket, clicked send and everything I'd written disappeared. Fed up of going round in circles and hoping one of my messages has got through as I'd like a refund on the original account. I was excited about using the Tiktok channel and was hoping to take advantage of the welcome offer but I'm now dubious about using this it at all because the support is so bad/buggy.

Oct. 10, 2021

Very difficult to use, I tried and it didn't work out for me when I went to tiktok to post, it was difficult

Sept. 2, 2021

This App i great some how! but useless you can't target the market you want, not recommended for long term at all.. There is no flexibility nor options to create and target your Audience in specific market.

Aug. 31, 2021

This has been a useful exercise. I cannot even load this. Platform does not exist. I've tried multiple browsers, system errors, nobody to contact at customer support. Seems dodgy. No contact, no email address, and no reply to make things better.

Aug. 1, 2021

Worthless, overpriced and in my opinion misleading. First there was a $100 ad credit that disappeared after I installed the app. Set up an ad anyway and emailed TikTok about the credit. Charged me $5 add free then rejected my ad after running for about 12 hours after charging me another $7.30. The rejection tells me to go to the ad manager to learn why my add was rejected but cannot find the ad manager to save my life. Back to Google and Facebook ads where my $20 can make a few hundred in 12 hours where TikTok was $0.

May 6, 2021

Compared to facebook ads, the targeting was poor and the CPA was about 8 times higher. Also, I attended a seminar on TikTok and started advertising 8 days later because of the campaign. However, the campaign was not applied, so I inquired about it and the answer was that the campaign ended the day before I started the ad. Since there is no deadline on the materials, it is almost a scam.

March 23, 2021

Think before you install this app if you are a business but not yet registered for VAT. The app demands that you have a VAT registration number (I'm in the UK). If you don't have one, you're in a loop. Why not try the HELP section. Nope, they get back to you fairly quickly, but robotically just say "all EU and UK businesses must add their VAT number"....DESPITE telling them that my business did not have one and it is non compulsory for UK businesses under £86K turnover or there about...the help was utterly useless and to be frank, not fit for purpose. Now the app is in Limbo...meaning it's not totally installed due to no VAT number but I can't actually delete it from my Shopify store without going into the code...brilliant, just what I needed. Now I can waste more of my time delving into the guts of the Shopify code. I've always thought Tik Tok was probably nonsense, my experience with the company confirms that they are just that ...nonsense.

March 23, 2021

Meh! Not VAT registered? No TIK TOK for you. Better to find out these things sooner, rather than later doncha think?

Jan. 5, 2021

SMALL BUSINESS - BEWARE! Uninstalling, and highly disappointed as they fraudulently lie about their ad credit for small businesses. We initially downloaded the app as we were emailed about a Small Business Credit for advertising, which took forever to verify our business account as they were not disclosing what documents they needed from us, so we ended up uploading all of our business documents and finally got approved. After doing so, we were emailed to claim our credit which we did, and took us to the Advertising Manager and we assumed that we would be able to use this credit on our ads but was not applied to our account and were charged for the ads we were supposed to get credit for. Upon following up with TikTok Business support, they were stating we needed to claim the credit by 12/15 (not disclosed in the email anywhere, and we did claim it on 12/10), and then closed our ticket with no attempt at resolving. I filed another claim, asking where in the email is this information to be then told that the ad credit is no longer available in my country (US), yet we received an email 01/05 stating that there is another small business ad credit we can apply on the account, which does not disclose an expiration. There is no resolution on their part, they are not looking to help small businesses during these difficult times due to their fraudulent "ad credit"