TikTok
Showcase your products to TikTok's users and increase sales
Rating
4.8
feedback
24,898
chart
#52
All reviews
Rating Breakdown
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Nov. 25, 2022
If I could give this less than one star, I would. Totally useless and does not do what it says it will without jumping through invisible hoops. What a disappointment. Don't waste your time with this app.
Nov. 23, 2022
If I could rate this with minus stars I would have. I have implemented hundreds of apps/APIs etc. But this integration between Shopify and Tiktok is the worst I have ever experienced. All went relatively smooth until trying to set up a product catalog. In which I constantly got an error message regarding the country or region cant be selected for my storefront. Firstly I consulted Shopify support to which they said I didnt have any issues with the the setup of my storefront. I spent hours with their support team with no solution. At the same time I reached out to Tiktok support. Seriously slow responses and no idea on how to resolve the issue. Surely if Shopify and Tiktok work together on an integration, then somebody must be able to pin point what the issue is. I then set up a completely new Business account with Tiktok and again tried to connect to the Tiktok account from Shopify and got the same error. I have sent out one final email to Tiktok support, but frankly it shouldnt be this difficult and for two major companies like Tiktok and Shopify, the level of support as been way below average.
Nov. 14, 2022
Your ad account has been frozen. Please try another account. There must be a glitch in the system which is wrongfully flagging accounts and no one is looking to fix it.
Nov. 14, 2022
Can't get through to customer service! very inconvenient! customer service should be super active,with a chat always available 24 hours a day.
We're sorry to hear about your experience! Our team is here to help, and we'll make sure that you're reached out to.
Nov. 14, 2022
I used the app and simply tried to connect it with my Shopify store, but it said, "We detected unusual behavior during your account registration. Please make sure your network environment is secure or change the network you are using, and make sure the information you fill in is true." I filled out the document a few days ago and never received any feedback since then.
Nov. 11, 2022
It seems tiktok pixel is slowing down my web site. How can I solve this problem? Why should I spend money on a TikTok campaign when my website is too slow 'cose tiktok pixel?
Thank you for reaching out! We've partnered with Shopify on a 1-Click Pixel installation that is optimized for Shopify website performance. We'd love to help better understand your issue. Please submit a ticket: https://bit.ly/3PUeeQD
Nov. 10, 2022
Getting the following error when I logged in a couple of days ago. "Your ad account has been frozen. Please try another account." Been advertising the same brand on facebook, pinterest, google, snapchat with absolutely no issue.
We're sorry to hear about your experience! We will temporarily "freeze" catalogs if your catalog is inactive and has no advertising activity associated with it in the last 28 days: https://bit.ly/3WQ16jy You can get your catalog re-activated easily! Please reach out to our team for additional support (https://bit.ly/3PUeeQD) or check-out the instructions in the help-center article linked above.
Nov. 10, 2022
I do not recommend TikTok being part of your q4 strategy, highly unreliable. See error message I received. Your ad account has been frozen. Please try again.
Hi there, thank you for your feedback. We will temporarily "freeze" catalogs if your catalog is inactive and has no advertising activity associated with it in the last 28 days: https://bit.ly/3WQ16jy The good news is that you can get your catalog re-activated easily! Please reach out to our team for additional support (https://bit.ly/3PUeeQD) or check-out the instructions in the help-center article linked above.
Nov. 9, 2022
The payment was unsuccessful due to an abnormality. Please try again later or use another payment method.
Nov. 2, 2022
1, i want to set up tik tok shopping partner integration,but can not get through the data sharing step,we choose the maximum level,and connect the tik tok pixel for shopify,then click the confirm button,but it shows error:request failed with status code 504; 2,i can not disconnect my current pixels; 3,i even can not disconnect my current tik tok for business account; that's really annoying no one help
Oct. 27, 2022
La synchronisation s'est juste arreté. Je n'arrive plus à ouvrir l'plication tiktok sur mon compte shopify. Le problème n'est pas identifié. Je ne sais pas quoi faire.
Nous sommes désolés d'apprendre votre expérience ! Nous pouvons t'aider. Veuillez soumettre une catégorie d'incident : https://rb.gy/kz3s3b
Oct. 18, 2022
My account got suspended for Prohibited Industry. This is a kid's toy website and I have been selling toys for over 2 years without any issues.
Hi there, thanks for reaching out! We'd love to help. Please submit a support ticket here, so that we can review your account: https://bit.ly/3cZlRqD
Oct. 17, 2022
Komplette Abzocke!!! Ads Kampagne erstellt und dann Geld darauf geladen. Kampagne war genehmigt. Als ich das Geld dann daraufgeladen habe, wurd direkt mein Account gesperrt ohne Grund. Der Support ist auch komplett nutzlos und bekommt nichts hin!! Das ganze Geld ist jetzt weg und ich bekomms nicht wieder. Und das alles ohne überhaupt Werbung geschaltet zu haben!! Finger Weg von Tiktok Ads!!!
Thanks for taking the time to submit your feedback. We're sorry about your experience and would love to help! Please submit a ticket here so that we can review your account: https://bit.ly/3cZlRqD
Oct. 13, 2022
I installed tiktok and it is so confusing, I spend $200 and I can't even see my ads, it gives me error message on my shopify that my account is not connected after spending money. The worst platform
Thanks for reaching out, and we're sorry to hear about your experience. We started investigating this for you and can use more information. Can you please submit a ticket here so we can help you? https://bit.ly/3CpunpO
Oct. 12, 2022
The worst company to advertise. I strongly advise you, not to use it. They blocked your account without a reason and they never return your money back. I had money in my account that I didn't use and they don't return it back to me. BY FAR THE WORST SOCIAL MEDIA COMPANY TO ADVERTISE!
We're so sorry to hear about your experience! You're able to request a refund of your remaining account balance by following the instructions in this help-center article: https://ads.tiktok.com/help/article?aid=10006003
Oct. 7, 2022
Not even 1 Star i have sent this message 3 times and i haven't herd back, I need help please i have an issue with TikTok Ads I have published a few ads and the cost was very high compared to the result. i have tried all the budgets the £20 and the 40 and 50 and 60. they all was the same the first a few minutes the viewers are goes between 20 & 30 viewer but no more and i have tried to delete the activities and publish again in case if the issue from my connection, but it is still the same. I have paid more than £380.00 for the ads and i only had [ 3 ] orders, that is really unfair. This is my third Email to you if didn't get any support or my ads been calculated again, I am going to leave this as review.
Oct. 6, 2022
I've got the same issue that so many do. TikTok store suspended with no reason given and no reply to support ticket. Been in business 8 years and are verified on Facebook and instagram with no issues. TikTok has been a huge pain to deal with. I also didn't get ad credits promised long ago. I wouldn't bother until they get their act together.
Oct. 5, 2022
Shocking introduction to TikTok with this App. Decided to go ahead and setup the App following the offer of $200 credit. 1/ We haven't received any credit and 'support' seem like they've followed the FB support training manual and just repeat the same/wrong thing over and over again. 2/ Of just 3 products setup one is showing in the App as "rejected" for TikTok marketing with no reason whatsoever, yet an advert we setup is running. ZERO support and ZERO help so cant see us using this app or TikTok much longer.
Apologies for your poor experience! We're investigating the credit concern and will reach out to you directly via email. Thank you.
Sept. 27, 2022
Ticket ID 796388: Waiting for promised 200€ ad credit for three weeks. No support, only telling us to wait.
We're so sorry to hear that you've had a negative experience! We're investigating this issue and will follow-up with you via the ticket ID that you provided. Thanks for your patience.
Sept. 20, 2022
Ad account gets suspended. When you try to appeal you get a vague reason. Setting up tiktok is a waste of time. Focus on facebook and pinterest. The customer support is absent and you never get your answers resolved properly.
Apologies for the issue that you're running into! Please submit a ticket here, so that we can review your account: https://bit.ly/3cZlRqD