TikTok
Launch TikTok Ads and sell directly via TikTok Shop
Rating
4.8
feedback
12,803
chart
#67
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Nov. 23, 2023
L'application déconnecte le pixel sans raison en pleine campagne, ce qui nous oblige a en re créer un nouveau et à perdre toute la data sur le produit. A fuir
Nov. 16, 2023
sync does nork. most of the products are not approved to sell in the Shop because of reasons that do not apply. for instance states a product does not have country of origin listed in Shopify- but it definitely does. Each product disapproved has its own incorrect issues and in total there are a multitude of incorrect reasons for disapprovals AND CANNOT EDIT ISSUES IN THR SHOPIFY APP. there is not a clear path to fix items that do not sync in the TikTok Shop either. Of course, if I wanted to place a ADVERTISING though, in Marketplace all products are perfectly in sync, approved and there are not issues. Have spent way too much time on this already.
Nov. 15, 2023
I'm extremely disappointed in the TikTok Shop app. I was excited when the app first came out. it's seem to be working for the first month or so, it's was great but it worked. Now, I'm uninstalling the app because it's not working and I can't get any support. I can't sync my products, inventories from Shopify to TikTok shop and I can't sync my order from TikTok shop to Shopify. It's has been a nightmare, so I will be going back to the previously app I was using. I have submitted over 10 support tickets and receive zero support. They closed the tickets and gave me the running around respond, like AI. Having zero customer support for an unstable app is the worst.
Nov. 14, 2023
very hard to synchronize the inventory. We had tried many times with different options and no luck.
Nov. 2, 2023
almost impossible to set up or get support... our business details keep getting denied for no reason. disappointing... let small businesses sell on TikTok!!
Nov. 1, 2023
Would love to start advertising and selling on TikTok if the set up actually worked. Can't find any support online and all the 'academy' articles don't seem to make sense for the options available. Been down a spiralling rabbit whole of youtube 'how too'. Seems overly complicated just connect a product feed from shopify.
Oct. 27, 2023
Adds close to a second of extra load time on our sites and on top of that the product catalog is not supported when the store use Norwegian as standard language. Support couldn't care less. This app needs some proper work.
Oct. 27, 2023
Horrible. Trying to set up a sales channel is a nightmare. Spent days trying to get it figured out only to be told the products I am selling I have to be invited to sell. Huge waste of my time.
Dec. 27, 2023
Dec 2023 UPDATE: Our account is now PERMAMENTLY DISABLED - due to lack of activity!!! What a joke it is to try to advertise legitimate products on this platform! October 2023 - Incredibly difficult and frustrating app. Very difficult to setup, practically impossible to get support, when you go to create a ticket, you are told you don't have access to your own account to create the ticket? We wasted $500 to get an ad credit and got ZERO conversions. I would not waste your time on this app or on TikTok advertising.
Oct. 10, 2023
We receive several hundreds of orders on TikTok Shop daily. Unfortunately, TikTok Shop app doesn't do a very good job at sync'ing orders, especially after the orders are shipped on Shopify. Tracking number does not get sync'ed to the orders on TikTok Shop as it should on many orders so I have to manually add tracking numbers to each orders for hundreds of orders. Of course, their support staff doesn't even understand what the issue is and just asks to provide Order ID, Order Status, Shipping Provider, Tracking Number, etc. for all hundreds of orders. Are you serious? To provide all these information for hundreds of orders will take hours and days.
Oct. 6, 2023
Bugs in the set up process has made the TikTok shop completely unusable for my store. TikTok help center, support, and support tickets have not been helpful or responsive.
Oct. 2, 2023
I am a little puzzled by the reviews here. My experience has been a nightmare. For two weeks I have been trying to get my store verified. No response from TikTok Seller Help Center in 16 days. Only automated cut-and-paste responses from their Feedback Form which don't address the issue. I can't get a useful human response no matter how I try. TikTok sounds great from all the reviews, but I can't get support at all to get it started.
Sept. 25, 2023
E intentado por un med sincronizar tik tok con shopify me da un error el cual me comunico con tik tok dicen que todo esta bien, me comunico con shopify y dicen lo mismo. Super mal
Sept. 10, 2023
Watch for Data Loss in New Version!! We have been using this app for the ads pixel integration, but upgraded to use the new Tiktok shops functionality after being prompted by Tiktok. We were using Silk before for Tiktok shops, and I encourage you to continue to use Silk. This integration will wipe your Tiktok shop of all listings and then most listings will have some sort of error, but none of the links work for you to fix it. We've had a ticket open with Tiktok for about a week and nobody seems to have any idea how to fix it, meanwhile our Tiktok shop has been decimated.
Sept. 9, 2023
1 star. would be 0 stars if i could. avoid tiktok shop, their customer support is terrible. syncing products fails because tiktok doesn't support the same categories that shopify does. random products fall into prohibited or restricted. and the appeal process doens't work. save yourself the time and avoid using tiktok.