TikTok
Launch TikTok Ads and sell directly via TikTok Shop
Rating
4.8
feedback
12,938
chart
#69
All reviews
Review RSS Feed
April 7, 2026
April 7, 2026
I decided to remove all of my products from TikTok Shop through my Shopify admin due to the extremely poor support experience. It is nearly impossible to get help when issues arise. There is no phone support, the chat support does not work properly, and emails go unanswered. For a platform handling real businesses and real revenue, this level of support is unacceptable. As a business owner, I need reliable and responsive assistance when problems come up. Unfortunately, TikTok Shop does not provide that. Until they significantly improve their customer support, I cannot recommend this app to other merchants.
April 7, 2026
April 7, 2026
The app wont verify me, it just goes round in circles and it has been doing this for 18 months, you would think that they would have done an update to correct it by now. I reached out for help using support to sort it and after 5 days still no reply! The app doesn’t work and the support aren’t bothered!
April 6, 2026
April 6, 2026
Straight forward instructions. The only mistake i made at first is to check you are on the Tik Tok page you want to connect, if you manage several pages be on the profile page you want to connect.
April 6, 2026
It was easy to install and set up, the box to agree to terms could be a little more visible I had to zoom in to see it.
April 6, 2026
A really smooth and efficient process. Each verification step was quick and easy to follow, and the whole thing was completed in under five minutes