TikTok

Way to many issues!!!

I cant seem to disconnect this app from this shopify store

just cant work it out, going round and round and round in circles

Tiktok cancelled all the orders and refunded the money to the buyers even though it was fulfilled via Shopify. I got a violation and they deactivated my account. After several tries of submitting appeal with clear evidence and talking to their agent, they decided to create a ticket for me. But then, after few days, everything was erased; all past orders, appeals, evidence, everything. Like it is a new store. It is very sketchy that they can just do that and also not return the money. I absorbed all the loses and it is frustrating for a small business.

I'm submitting UNITED STATES FEDERAL documentation of my proof of residence and TikTok is claiming they cannot verify it. My whole shop is hanging up because TikTok does not accept US Federal documentation that I live where I live.

Leider erhalte ich ohne HRA Nummer kein Verifizierung. In DE ist das aber kein MUSS! Dann sind noch andere Fehlermeldungen. Eine Katastrophe! Noch nie habe ich eine Bewertung geschrieben, aber das macht mich so richtig sauer.

No syncing, using wrong language in wrong markets, unclear setup, contradicting guides and workflow, and what the apps says is actually not similar that what is said on the tiktok seller centre itself. It's a complete nightmare to setup, to try to fix anything. I've been busy with it for a week, with random errors and syncing problems showing up. Information in the shopify app does not seem to communicate with tiktok seller centre at all. A billion dollar company serving this kind of crap is just an insult.

Awful app with 0 support, TikTok Seller support knows nothing about how to help with issues regarding this app. I have some orders not syncing which means they get missed.

Complete garbage, don't install this. It will waste your time and energy and you will hand over business and customer data to god knows who

this applications are as chinese product.did not work as expected

unfortunately this is not loading from shopify or from tiktok

Customer Acquisition Cost is extremely poor

Your TikTok Shop account is connected to another Shopify store or e-commerce platform. Please disconnect it before connecting to this Shopify store. I keep getting this freakin error when my account isn't connected to anything and tiktok and shopify DOES NOT KNOW HOW TO FIX IT

just doesnt work. wont connect, wont log in, wont verify. just save your time, its a disaster in this digital age, its shocking it doesnt work

He is demanding $30 a day for a TikTok ad with absolutely no possibility of making changes it’s mind-boggling. I'm starting to wonder if this isn't some scam.

I removed all of my products from TikTok Shop through Shopify because the support experience has been absolutely terrible. Technically, nothing is working... Whenever an issue comes up, getting actual help is nearly impossible. There is no real support, the live chat is broken or useless most of the time, and emails either get ignored or answered with generic copy-paste responses days later. Impossible to set-up a store (all docs rejected...) For a platform that expects businesses to trust them with orders, customers, and revenue, this level of support is beyond unacceptable. Problems stay unresolved while sellers are left wasting hours trying to contact someone who can actually help. TikTok Shop completely fails at that. Obviously the only low IQ ppl use this platform, but they are also customers.....

It seems literally impossible to be "verified" no matter what hoops they have you jump through. The hours my team and I have spent trying to figure it out is ridiculous. Customer support is a joke and there is really no actual person in existence to speak to, it's an absolute joke!

horrible

App broken after May 21 update — cannot complete setup The app has been completely unusable since today (21 May 2026). Every time I open it, a JavaScript error appears: "TypeError: Cannot set properties of undefined" in file 67784.706843_2026-5-21.js Reinstalling did not help — the same error loads every time. The app shows "not configured" and setup cannot be completed. This appears to be a bug introduced in today's deployment on TikTok's side. Please fix urgently.