TikTok
TikTok Ads & TikTok Shop Integration for Shopify
Rating
4.8
feedback
11,893
chart
#114
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March 3, 2025
March 3, 2025
March 3, 2025
March 4, 2025
Errors on every page, even makes Shopify's admin webpage crash. No way to edit and sync any listings. (Update) Talked with a TikTok help rep and they confirmed it's an internal issue. They explained that they would send the problem to another team and get back to me, giving me a ticket number. Then received an email from a random gmail account asking me what the problem is. Explained it again with screenshots. Then this person asked me to pay them to have the problem fixed. So not only did my problem go ignored, my email was also shared to scammers.
March 2, 2025
March 2, 2025
March 2, 2025
March 1, 2025
March 1, 2025
March 1, 2025
I would not recommend any company to use this app. We processed hundreds of orders and tiktok cancelled and refunded orders AFTER shipping labels were created and shipped. So customers received product for free at that point. We were completely unaware this was happening because shopify doesn't notify you that tiktok cancelled the order. We are devastated that Shopify is allowing this app to even be used in their system. Shopify claims its not their issue. Tiktok doesn't even offer a callback option, only AI generated responses. We are a multimillion company that trusted this app to integrate seamlessly within shopify. There is zero excuse for them to not have to notify you within the shopify platform of any changes or discrepancies about an order. On top of that the amount of fees tiktok charges and the amount of discounts and free shipping they offer customers just doesn't make sense. DO NOT USE THIS APP. YOU WILL RECEIVE ORDERS, BUT IT WILL NOT TRANSLATE TO INCOME.