TikTok
Showcase your products to TikTok's users and increase sales
Rating
4.8
feedback
24,817
chart
#50
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July 18, 2024
We've been in business for over 22 years and probably have about 20 apps in our Shopify store. We advertise on every medium possible. We've never experienced so much difficulty or lack of support as we have with this application and regardless of what information we supply to their "support" team, we get no resolve. They want social security numbers, Tax IDs, all locations, all application information, etc. I just counted over 200 emails to support requesting assistance and support continues to provide circular and repetitive unhelpful responses.
July 17, 2024
Me siento estafado con esta aplicacion, necesito que los administradores de esta app me contacten y arreglen para hacerme un reembolso de mi dinero porque no me sirvio de nada y gaste serca de 100 dolares en menos de 3 dias. I feel scammed with this application, I need the administrators of this app to contact me and arrange to make me a refund of my money because it was of no use to me and I spent about 100 dollars in less than 3 days.
July 14, 2024
I connected this tiktok for my shop on shopify. Using correct email and phone number. When you log into tiktok account on the desktop with your correct email and phone number your shop doesn't exist and you have to start over with the registration. I notice that my shopify connection changes with tiktok sending data to another area. I notice that my logo changed on tiktok shopify and I get numerous account information to change. Yes, I have 2fa and all the security mumbo jumbo. Tiktok will sell your information send data that doesn't related to any of your items this is data theft. Watch out when deploying any kind of tiktok shop business to your shopify. Its not worth it. My thoughts when it was easy to do on shopify and sync i thought wow this is too good to be true and sure enough it is. All my products are originated and made in the usa now i see duplicates of similar products of mine on tiktok for less. I did a test to see where my traffic went, sure enough my shop has been re routed to another site. so I was losing out sales while the other site was gaining my traffic through this app. do not install this.
July 10, 2024
worst sales channel i ever tried so far. useless and please be careful sharing your data with them. they will drive your store to hell. scripts will make your site super slow. try elsewhere for better service
June 26, 2024
June 24, 2024
Keep asking for ein verification I have done it 7 times info is correct ,and no telephone number to call and see what problem is and get fixed. Still not registered geuss 3 bank account 147c and drivers license renewal not enough
June 17, 2024
I was invited to create a shop through Shopify. I was so excited to open this new sales channel, but I soon became so disappointed. I connected everything through my Shopify account but didn't realize that TikTok required additional information, even though Shopify already had ALL that information. They permanently closed my account. After trying to chat for help to see if anything could change this, I was told there wasn't a solution. Not something any business owner likes to hear. Now, the only way I can activate a new one is to create a new email and phone number. This makes it easier to create fraudulent accounts. No wonder so many consumers say they buy things and end up getting knockoffs on TikTok. I would never buy anything. I will not set up an account until they let sellers reopen accounts.
June 13, 2024
Difficult to sign up with TikTok Shop as a business as one requirement is a passport. The Chat with us feature is worthless as one just gets the run around and no solid answers. Started a ticket but then email received saying they did not understand what I needed and yet I was very clear with photo and description so just a waste of time trying to get this to work. Also saw limit of $40 shipping cost I could charge and I want to know what shipping company would ship a 49 lb. box 19"w x 19L x 13"h, $800 value, Adult Signature required at time of delivery for $40 from MN to LA If there is a shipping company who could do it for that, please let me know as our discounted rate was much more than that.
June 25, 2024
Support is non-existent. 60 of my 84 products imported without dimensions. Extremely hard fix. Not fun experience. Sell somewhere else first before here. BAD BAD BAD BAD
May 30, 2024
Horrid!!!!!!! I had an account on shopify but i tried connecting through mobile tiktok account and realized i made two instead of one. I Couldn't unlink or delete the second account. So i placed my husband phone number and finally unlinked second seller from tiktok. Now i cant link my tiktok to my first seller because the second account still doing verification and when verification fails, since another account exists, it still does not allow me to connect because of it. NO OPTION TO STOP OR DELETE VERIFICATION< NO OPTION TO DELETE ACCOUNT UNLESS YOU HAVE VERIFIED COMPANY INFO>WON"T CONNECT TO ANOTHER SELLER ACCOUNT DESPITE BEING DISCONNECTED FROM ANOTHER. in all to say, IF YOU ACCIDENTALLY MAKE ANOTHER ACCOUNT YOURE SCREWED AND HAVE TO THROW THE WHOLE TIKTOK AWAY!!!!!
May 19, 2024
May 18, 2024
Horrible app and experience selling with TikTok. Their platform is no where near ready for big time. Their functions are primitive and certainly don't support providing a good experience for buyers or sellers. We've deactivated our listings on TikTok and won't be back.
May 13, 2024
TikTok suspended my account after accusing me of requesting customers to visit my webstore to make purchase and pay. They canceled my orders and left me hanging with product having been shipped to the customer that I paid for. I am out of +++ dollars and product will be lost as customers were refunded for orders that were shipped and not returned.
May 19, 2024
Alg Eu desativei a minha conta sem querer agora não consigo mais entrar na minha conta e não consigo mais reaver o meu dinheiro de crédito que tava lá 100 BRL umas dificuldades para editar
May 7, 2024
Installed this app as was invited to open a TikTok Shop. I was excited to try and went through the setup. Got stuck at "Locations" I have 2 locations that are not standard locations, one is an email address and the other is another app. The TikTok app will not let me complete the setup, as these two locations do not have the "State" field completed. They don't have address fields that can be filled in. Submitted a ticket to TikTok, to find out it was the wrong department. Submitted a ticket to the other department, to find out I need to submit a ticket to the other department that I tried first. The "Integrations and App Department" told me it was a Shopify issue, not theirs. Went to the App to try to get support, guess what, it takes me back to the TikTok Integrations Department support, who will not fix their app. They wrote the app, not Shopify, so they need to fix it. Can't get my products in to TikTok to even try that out. Still, apparently I can take out their extremely expensive ads if I want, that apparently is working (from the same app). For $30 per day, I can advertise on there. Not sure where it will send them to as the TikTok shop is not working. I am sure it probably works for some, just don't get an issue and need to speak to the support, because no one wants to help. I will not be using them if their support is like that. Furthermore, I have no faith or trust in them. Sad really as I was looking forward to using the shop. I notice they don't bother with replying to feedback either, so they are probably not trying to improve anything.