TikTok

Nov. 10, 2023

I am a Shopify seller who wishes to promote her art through Tiktok ONLY. I do not want to sell directly through the app. This is because I have noticed since connecting my Shopfiy to Tiktok, Tiktok has put discounts on my products that I do not offer or want to offer ever for my art. My art comes as it does when I put the price for it. Please help me understand more about Tiktok Shop services for my products and how to gain more control of my products being broadcast on this app. I feel lost and a little overwhelmed by this Tiktok shop feature and need guidance or I will disconnect it accordingly to avoid conflict with my products being mis-sold and discounted to where I may lose profit. Thank you.

Oct. 29, 2023

Some products merged seamlessly, others will not merge into tiktok shop no matter what I try. still a little buggy.

Oct. 7, 2023

way too many technical issues, up to date it still will not connect to our tiktok shop no matter how many times we try, it just loads the tiktok shop page and nothing else happens and in the app is continues to say setup in progress. consistent lack of customer service. very disappointing

Sept. 16, 2023

Unable to edit product dimensions for shipping.

June 21, 2023

Totally confused to be honest. Seems overly complex, much as Facebook ads did in the early days. We're one company, with one brand, and yet I can't keep count of how many accounts are required to send products to a single TikTok shop & single Tiktok account. We now have an account for Tiktok, another for Tiktok Shop, another for Tiktok business, and now a new one for Tiktok ads? Bewildered. And I've lost all interest. I'll look again in a few years when the Tiktok has streamlined its system and decided what it's doing.

March 31, 2023

Es wird ständig Geld von meinem PayPal abgebucht, ich komme nicht mehr in mein account rein. ich habe das jetzt gelöscht und hoffe es wird kein Geld mehr abgebucht.

Dec. 14, 2022

There are some BIG limitations of this app. Firstly (and most importantly), you can only link one Shopify Shop to an Ad Account - which causes big headaches if you've got multiple stores (for example, one per country). By contrast, Meta lets you connect multiple Stores to a catalogue and select which markets they are for; which is a far superior solution than having to make lots of catalogues and ad accounts. Secondly, there is no longer any support for TikTok Shop (i.e. users being able to buy directly inside the TikTok app). This integration was the only way that TTS made sense as a proposition, otherwise it's an incredibly manual and slow process and as a result it's not worth enabling. Again, this is a feature that Meta's Shopify app offers. Lastly, TikTok doesn't support Supplementary Feeds - so if you wanted to add any additional information (custom labels, alt images etc) then it all has to be directly added to your Shopify - as you won't be able to add any further info within TikTok. This is a feature that, once again, Meta (and Google) offer in their integrations. Hopefully they address these issues in the future, but in the meantime the app needs a lot of work to bring it into parity with their competitors.

July 29, 2022

Difficult to use. £200 free ad credit was being emailed but have yet to implement. Customer service difficult, creating ads difficult and kept failing too. Overall this is not a pleasant interface to work with and even submitting a support ticket was harder than it should be.

May 11, 2022

Mi Tienda es en Espanol, pero esta localizada en Estados unidos y me dice que no puede configurar la tienda y no veo ninguna solucion, porque todo esta correcto

Sept. 26, 2021

Won't let me connect to my business profile I created in the app. I don't need a separate one for Shopify???

July 2, 2021

It is not supported for existing tiktok account (not business nor ads) to link with this app. If you already have tiktok account and have built up audiences, then you will have to start from scratch. This app is only for someone doesn't have tiktok account.