TikTok

March 2, 2024

It is worthless and so is their nonexistent support. I can't run ad campaigns or upload videos to our business account. I have been trying to get help for weeks and have been completely ignored. This horrible excuse for a company should be banned. We will be filing a complaint through Shopify and the FTC.

March 1, 2024

STAY AWAY FROM THIS APP - We installed this app and got all our products mapped to TIKTOK seller center. Once our products were mapped we kept on getting trademark violation alerts. So we raised a ticket with Tiktok Seller Center support. Who then took us through completing all trademark application forms which all failed as we are a small business and buy all our beauty products from independent wholesaler in the UK. Tiktok support then asked if we could send them all our invoices and also a list of brands that we stock and they will get us proof of purchase seller rights. After providing all this information they Tiktok support came back to us after 2 weeks and said unfortunately they cant give us proof of purchase designation as we dont meet the requirements. We asked for a complaint to be raised as we raised this issue with them in December 2023 and they took 3 months to come back to us. All the while Tiktok was happy to take commission of our sales. We try to raise a complaint but the Tiktok seller center bots came back with that they dont have a complaints process. We lost soo much money as we were paying a 3rd party to sync our website products with Tiktok shop. Please stay away as Tiktok only help big business they are not interested in small businesses like us. Their support lacks knowledge and enthusiasm, personally we think they deploy customer support bots and dont have real people answering user concerns. Such a waste of time, we will never use Tiktok again and nor will we be advertising on Tiktok.

Feb. 28, 2024

its a brainwash for people my age

Feb. 26, 2024

They continued to charge me and I didn't set up the adds.

Feb. 24, 2024

Die Einrichtung war super aber mein Promo-Video ist seit 6 Stunden immer noch noch frei gegeben.

Feb. 20, 2024

Nightmare trying to get TikTok Shop running. What seemed like a quick, simple installation has ground to halt, stuck in the mode "We're Getting Everything Ready" when trying to sync my products from Shopify. Numerous support tickets with screenshots, a loom video and full explanations have just had the issue pushed around from person to person. Now I am told it is with the "internal team" and who knows when I will hear back on that. I really wanted to give this a go. Seemed like a no-brainer to try this, put up shop Shop Ads and see if we can get some traction. But, it has taken SO much time I that can ill afford. I am giving up.

Feb. 19, 2024

This Tiktok arrangement with Shopify is a complete disaster and it is also kind of a bad joke. These retards at Tiktok have the worst support team I have ever seen before. Also, beware that Tiktok deploys shady sales tactics like making your merchandise 40% off on Tiktok and showing your sales at full price on Shopify. And the fun doesn't stop there these Tiktok morons also auto-refund and auto-cancel orders without contacting you. Then they deploy a blanket statement about how this is in their rules and they always lick the customer's butt hole. Which I found strange. Do yourself a favor and read their TIKSLOP user agreement before filling any orders or even wasting your time setting up this sales channel on Shopify.

Feb. 16, 2024

Feb. 15, 2024

très mal expliqué beaucoup de paiements successifs injustifiés aucune visibilité des campagnes

Feb. 14, 2024

Account suspended. Unable to appeal. Unable to submit correct documents. hours wasted with support with no solution.

Feb. 11, 2024

I recently initiated two TikTok ads with a budget of $30 each on my new Shopify account. However, I've noticed unauthorized charges on my credit card with differing invoices. This situation is unacceptable and raises ethical concerns. I kindly request a refund for all fees except the approved $60 total. The ads, aimed at testing two products with a $30 budget each, have concluded. But the charges keeps coming for no reason.

March 5, 2024

It was easy to set up but then my ID which was approved suddenly became unapproved & the Jumio verification software did not work. Hence my shop is now in limbo & the verification app is just spinning around. On trying to submit a bad review a new app called Athena opened up requiring registration. What is that about??

Feb. 7, 2024

Horriblwe

Feb. 6, 2024

Horrible experience. Connecting products and having them link to TikTok shop is such a pain. You have to re categorize every products, they don't accept certain shipment providers. It is just a mess. Not worth it to sell through there or advertise my products. Very disappointed. Discontinues my products even though they are listed in the category they suggest.

Feb. 3, 2024

Schei?e. Nimmt das Geld gerne,aber vermarktet nicht richtig

Feb. 1, 2024

Registration takes too long and has bugs at every step. Moreover, customer support is not responsive. I'm talking about 30 days waiting without answer or progress.

Feb. 1, 2024

They gonna took your money from your bank account without any reason

Jan. 30, 2024

Unbelievably bad. Product sales channels are ignored; it takes hours to map products to categories because they must be done individually. Just an absolutely poor app that isn't worth the time or the effort of setting up.

Jan. 30, 2024

I've been trying to sync my Shopify store to TikTok for over 5 months now. TikTok Support leaves a lot to be desired, and they don't seem to care if the issue gets resolved or not. They don't reply to tickets and just close them out instead of fixing the issues.

Jan. 28, 2024

I'm getting the error below. Tiktok says it is a Shopify issue and Shopify says it's a tiktok issue. Either way it is not working as designed and my shop won't sync. TikTok Shop Update needed Sales channels Your products couldn't be synced to TikTok due to a location address issue. Update your location addresses on Shopify and try again Online Store Point of Sale Update now