TikTok

**This platform has been incredibly frustrating.** I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong. TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS. I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services. Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly. These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

Tiktok suspended and deactivated my Tiktok SHOP before i could even get started. I have had zero violations.

Crap! Full of bugs!

marche pas!!!! on m'affiche un message d'erreure suite a la valeur de mon evenement mais je ne peut pas y acceder

To get qualified I submitted my EIN several times and they could not get it working. The upload takes .pdf, .png, .jpg, and .jpeg and none of the formats would take it. In fact, their support team suggested all of the formats which I tried, but they said it needed to be unaltered. Um...its from the IRS in original format. Then ironically they said submit a printed file. Trash.

he gastado muchos dolares y 0 ventas realmente es un asco esto

What a nightmare. Don’t. Just Don’t.

Nul, impossible de connecter les 2 comptes.

no funciona bien

Customer support doesn't wotk at all

Complete waste of time, can no human QAQC the BS coding and integration

I keep trying to add my Shopify account, and it keeps telling me that I have already bound another account. I have tried to contact support and have yet to get any help to fix this issue.

Can't figure out how to verify mi business informations. I sent them 3 official certificate in order to validate my account, but nothing seems to work. I AM UNABLE (like many others people) TO VERIFY MY BUSINESS ACCOUNT. After 6 days and something like 10 attempts, I gave up.. ONE STAR, fucking TIKTOK

Worse customer service ever. An amoeba can give better customer service than this guys.

App connect niet met TikTok, blijft voor eeuwig laden. Als je een supportvraag wilt indienen geeft hij weer een foutmelding.

Nul, impossible d'ouvrir le compte alors que tous les documents sont en règles