TikTok

Jan. 26, 2024

Products have been pending for ages, no ability to create a camping outside my region but if I sell products outside my region??? Non-friendly app...

Jan. 24, 2024

account got deactivated with no cause

Jan. 24, 2024

Doesn't sync correctly - heavy discounts - set up buyer shipping cost - they give free shipping regardless of your settings. Lost more money than it's worth. Just sold an item listed for$9.99 plus $5 shipping - Tiktok sold for $5.99 and free shipping!!!! wtf are you kidding me - no thanks

Jan. 21, 2024

This app worked fine for the most part last year. Now since the update at the end of the year (2023) it is completely broken. The sync is broken. This app is now worthless and causing more stress than it is worth.

Jan. 18, 2024

Jan. 17, 2024

Just awful. Sync does not work. Seller support is non-existent, just bots that ask for screenshots and error messages even when they are not relevant.

Jan. 12, 2024

My account was deactivated by tik tok for policy violations which is ludicrous seeing I have contacted shopify and Tik more than once about getting help to connect my account. My shopify account is not even connected and they deactivated my account for a potentially risky seller. It's interesting since I wasn't even able to load 1 product. Wow pretty discussting Tik Tok has never once sent me any message from customer support in helping with this and it has been at least 3 weeks since I started this time-consuming trip.

Jan. 15, 2024

I would give 0 stars if I could. It caused a tik tok javascript pixel sandbox error on my site that I cannot for the life of me get rid of. Tik tok is ABSOLUTELY NO HELP. They dont care at all. I have contacted every department possible and NO ONE will help. Terrible customer service- Do yourself a favor and avoid this app - worst mistake I ever made

Jan. 8, 2024

My TikTok shop was closed with no notice and no ability to correct a problem. There were no issues with customer service and deliveries. The explanation given was a violation with only an assigned number and no explanation of the assigned number. Several orders were in transit and TikTok suspended all payments. Meaning.....THEY KEPT ALL OF THE FUNDS THAT WERE DUE TO BE PAID FOR THE PRODUCTS TO MY STORE. CUSTOMERS PAID FOR THE PRODUCTS. THE PRODUCTS WERE DELIVERED AND TIKTOK KEPT THE FUNDS.

Jan. 7, 2024

Error message when trying to connect my tiktok shop to my shopify store. Continue to get the same error message "Oops, please reload page" with no other explaination. Tried 3 different browsers and got the same error message. App is a waste of time.

Jan. 6, 2024

Jan. 6, 2024

I really wanted the app to work since I have been using a 3rd party app to sync and wanted to move away from those costs. But there are two major issues that is a deal breaker so far: 1) the inability to selectively disable or enable the sync of certain attributes (like product name, description, photos, pricing) and 2) if you disable the TikTok channel in Shopify for a product, it will delete the product in TikTok and when you re-enable it, it will create the product with a NEW ID. This means any commission set or reviews are not available when it created the new product. I'll have to wait until they come out with more granular features before I can comfortably switch to it.

Jan. 5, 2024

bad

Jan. 5, 2024

No matter what I do, the app will not connect to my TikTok account. Requested help from Support, no response.

Jan. 3, 2024

Shopify is great, very intuitive and relatively easy to navigate and connecting it to a TikTok shop is relatively easy. TikTok Shop is very frustrating at times. The process of accepting orders and printing shipping labels is straight foreword but TikTok as a platform seems to hold more bearing in their buyers than their sellers. Buyer initiated refunds and returns are accepted and processed automatically with what feels like little regard from the Seller. Customer Service leaves much to desire. Any explanation of violations you might encounter and why they were applied are non-existent and it seems appeals of violations fall on deaf ears. Its unfortunate that is it such an effective way to get your products in front of possible consumers, as long as you color within the vague lines TikTok has set. Good Luck.

Jan. 3, 2024

Cant ship Tiktok orders on shiopify. Very frustating. Orders should go to Shopify just like META orders. They also hide all information and make it hard to ship orders for customers.

Jan. 1, 2024

I'm constantly being charged for advertising on not doing. There's No customer service.

Dec. 30, 2023

Dec. 28, 2023

I NEED REFUNND PLEASE I DON,T KNOW IM GOING TO CLOSE MY ACCOUNT AND I NEED REFUND FROM TICKTOK THANKS

Dec. 28, 2023

Gave me the option to upload Credit for my ad account during setup while its pending approval....... took my money then denied my account. no email , no reason Nothing SCAM!