TikTok
Showcase your products to TikTok's users and increase sales
Rating
4.8
feedback
24,871
chart
#52
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Jan. 6, 2024
I really wanted the app to work since I have been using a 3rd party app to sync and wanted to move away from those costs. But there are two major issues that is a deal breaker so far: 1) the inability to selectively disable or enable the sync of certain attributes (like product name, description, photos, pricing) and 2) if you disable the TikTok channel in Shopify for a product, it will delete the product in TikTok and when you re-enable it, it will create the product with a NEW ID. This means any commission set or reviews are not available when it created the new product. I'll have to wait until they come out with more granular features before I can comfortably switch to it.
Jan. 5, 2024
No matter what I do, the app will not connect to my TikTok account. Requested help from Support, no response.
Jan. 3, 2024
Shopify is great, very intuitive and relatively easy to navigate and connecting it to a TikTok shop is relatively easy. TikTok Shop is very frustrating at times. The process of accepting orders and printing shipping labels is straight foreword but TikTok as a platform seems to hold more bearing in their buyers than their sellers. Buyer initiated refunds and returns are accepted and processed automatically with what feels like little regard from the Seller. Customer Service leaves much to desire. Any explanation of violations you might encounter and why they were applied are non-existent and it seems appeals of violations fall on deaf ears. Its unfortunate that is it such an effective way to get your products in front of possible consumers, as long as you color within the vague lines TikTok has set. Good Luck.
Jan. 3, 2024
Cant ship Tiktok orders on shiopify. Very frustating. Orders should go to Shopify just like META orders. They also hide all information and make it hard to ship orders for customers.
Jan. 1, 2024
I'm constantly being charged for advertising on not doing. There's No customer service.
Dec. 30, 2023
Dec. 28, 2023
I NEED REFUNND PLEASE I DON,T KNOW IM GOING TO CLOSE MY ACCOUNT AND I NEED REFUND FROM TICKTOK THANKS
Dec. 28, 2023
Gave me the option to upload Credit for my ad account during setup while its pending approval....... took my money then denied my account. no email , no reason Nothing SCAM!
Dec. 19, 2023
I don't even know where to begin with the number of issues trying to connect my shopify store to tiktok. This app is wonderful if you want to spend several weeks trying to get integrated only to come out of it with a permanent & automatic TikTok Shop closure due to "Shop Compliance Incorrect Registration Information - Shop Closure". Attaching your EIN paperwork from the IRS apparently is not enough and they offer no proactive support when this will happen to you. I get that it must be this way due to them trying to avoid fraud cases maybe? but it is a rather complicated set up and I am sure I am not the only store that is simply missing some setting somewhere that would be an easy thing to fix with a little assistance. I am sure I could fix this shop violation easily as I am in fact a valid business with the proper paperwork and not a fraudster, but honestly this onboarding experience has taught me that this is not a selling partnership I want to pursue and I will stick to just marketing on TikTok which is an actual good experience. I think its just the shop experience itself to be honest and I also can only imagine the type of issues they had early on where these types of hurdles needed to be put in place.
Dec. 18, 2023
TikTok attempts to persuade you to enroll in their marketing sales campaigns by guaranteeing you coupons and free shipping that you can use and will be credited for. However, this is a false claim. They do not provide any reimbursement for these offers, and they also keep your funds for a period of 2-3 weeks. Not even worth the time and headache to sell on TikTok.
Dec. 13, 2023
I've been running my Shopify store for almost 5 years, and after activating my TikTok US Shop account, some of my international products got automatically synced. Orders came in before I even noticed, but despite that, I quickly delivered those orders to all my customers. To comply with TikTok rules, I disabled all international products from the TikTok store and started listing only the items in our US warehouse. However, after a few sales, our TikTok Shop account was unfairly closed, and they held onto the accumulated funds, transferring them to their own pockets. They're constantly making new updates, adding new rules every day, and technical glitches have occurred multiple times. The support team responds with pre-written messages, appearing to be attentive but actually doing nothing. Every time I reach out, my serious issue gets sidelined, and their sole concern seems to be getting a 5-star survey from me. A GREAT INJUSTICE HAS BEEN DONE TO ME!
Dec. 11, 2023
you would think today it would be plug in play... talk about the many loops you have to jump just to set up a shop that will take a few days just to see if your product will load.. this should be an easy sync but they would rather you pay developers to do something that should be done with ease... such a joke
Feb. 16, 2024
terrible experience, support sucks only repeat what you can read on the website no help.