TikTok

April 29, 2024

Horrendous. Nothing works. Nothing syncs. No support. So buggy and convoluted. Really disappointed and frustrated.

April 27, 2024

terrible ,can't get connect with ads account and customer service only reply during 48h

April 24, 2024

Absolute crap. The biggest waste of time when trying to upload products to the store. I am not about to retype all my product information all over again.

April 11, 2024

I don't like your racist policies.

April 8, 2024

Only any good if you only have 1 location setup on Shopify, as we have multiple locations it is unusable as there is no way to select the location so it just fails to connect as it has just randomly selected our Amazon Location which is located at a different address to the address setup in TikTok

April 2, 2024

Will not connect our accounts; completely unusable

March 30, 2024

it's good

March 18, 2024

I have been struggling to setup my Tik Tok shop but after providing all my Business info and when I submitted my form getting message info incorrect while all info are correct and checked my details multiple times are correct, I then contact support team and they are asking for screen shop to resolve the issue and without screen shop they can not help, I am not able to provide as there is no options available and my issue was not solved, company policy is very bad as agent told me this is a company policy to get screen shop

March 15, 2024

It's been a very frustrating experience using this app. It does not sync well and is pretty buggy. :(

March 10, 2024

I do not like that I cannot log in on my computer. As a business operator, it requires tons of workarounds and reduces the time for actual productivity - like creating shoppable videos.

March 2, 2024

Appalling. Am being charged for ads that aren't running and when I try to access support - have tried repeatedly - I'm told I don't have access and need to verify my account. My account was already verified, which is how I was able to pay TikTok money. Continue to be locked out of account, and when I email the address below, I'm told to raise a ticket with support - WHICH I CAN'T AS I'M LOCKED OUT!!! Can someone PLEASE get in touch and assist me.

March 2, 2024

It is worthless and so is their nonexistent support. I can't run ad campaigns or upload videos to our business account. I have been trying to get help for weeks and have been completely ignored. This horrible excuse for a company should be banned. We will be filing a complaint through Shopify and the FTC.

Feb. 20, 2024

Nightmare trying to get TikTok Shop running. What seemed like a quick, simple installation has ground to halt, stuck in the mode "We're Getting Everything Ready" when trying to sync my products from Shopify. Numerous support tickets with screenshots, a loom video and full explanations have just had the issue pushed around from person to person. Now I am told it is with the "internal team" and who knows when I will hear back on that. I really wanted to give this a go. Seemed like a no-brainer to try this, put up shop Shop Ads and see if we can get some traction. But, it has taken SO much time I that can ill afford. I am giving up.

Feb. 6, 2024

Horrible experience. Connecting products and having them link to TikTok shop is such a pain. You have to re categorize every products, they don't accept certain shipment providers. It is just a mess. Not worth it to sell through there or advertise my products. Very disappointed. Discontinues my products even though they are listed in the category they suggest.

Feb. 1, 2024

Registration takes too long and has bugs at every step. Moreover, customer support is not responsive. I'm talking about 30 days waiting without answer or progress.

Jan. 30, 2024

Unbelievably bad. Product sales channels are ignored; it takes hours to map products to categories because they must be done individually. Just an absolutely poor app that isn't worth the time or the effort of setting up.

Jan. 30, 2024

I've been trying to sync my Shopify store to TikTok for over 5 months now. TikTok Support leaves a lot to be desired, and they don't seem to care if the issue gets resolved or not. They don't reply to tickets and just close them out instead of fixing the issues.

Jan. 26, 2024

Products have been pending for ages, no ability to create a camping outside my region but if I sell products outside my region??? Non-friendly app...

Jan. 24, 2024

Doesn't sync correctly - heavy discounts - set up buyer shipping cost - they give free shipping regardless of your settings. Lost more money than it's worth. Just sold an item listed for$9.99 plus $5 shipping - Tiktok sold for $5.99 and free shipping!!!! wtf are you kidding me - no thanks

Jan. 21, 2024

This app worked fine for the most part last year. Now since the update at the end of the year (2023) it is completely broken. The sync is broken. This app is now worthless and causing more stress than it is worth.