TikTok

It's a bloody nightmare. I can't synchronize with the products in my store so many items have prices that are outdated or descriptions that have been edited. I can't remove deleted items from the mapping page so I get constant reminders that I'm not fully mapped but there is nowhere to delete these things from the app. I can't mass deactivate or delete things that have sold and when I do remove something it still shows in my tiktok store. The whole thing is clunky to use and tells me I've got brand conflicts or copyright issues for using names like Pandora, Chloe and Clio (none of which were pertinent to my items and none of my items were copyright issues but purely because the names have also been used by corporations. I had one order in the time I've been using it and that was cancelled by tiktok without word or reason, no explanation about why the order was rejected by them or how they dealt with it. They may well have upset a potential customer and I've no idea about it.

Extremely frustrating experience with this App. My TikTok ads account gets suspended just minutes after launching any campaign, without any clear reason or meaningful explanation. Their support is essentially non-existent, consisting only of automated bot responses that don’t address the issue. I run the exact same Shopify store and product catalog on Google Ads, Meta, and Pinterest without any problems or policy violations. TikTok is the only platform where this has happened, and unfortunately, there’s no real path to resolution.

TikTok app will not sync my products, their FAQ says to contact TikTok support if sync fails, TikTok support is completely useless and sends me on a "contact us" loop for over 2 weeks and achieves nothing.

It was a terrible experience. I never got the issue to set up Tiktok on my store resolved. I would not recommend using Tiktok.

Issues with Trackind Code Sync and Sync from Orders.. my Tickets are since 5 Days open and no solution.

I'm suggesting all small-scale business and seller, do-not work with TikTok seller. Reason: No seller support; very- sensitive for buyer, huge loss making opportunity and you will ended up with frustration and loss. I'm a Marketing professional working for past 10 years with Marketplaces and can tell you TikTok Selling has worst-echo system ever for Seller.

This app is able to import and sync available inventory. However it does a poor job of importing product details. If you have more than a handful of products it is a nightmare to fix all the errors. 1. It ignores the channel setting in Shopify. Unchecking the TikTok channel in Shopify will not remove the product from the TikTok shop 2. TikTok uses both a Brand field and a Manufacturer field. Both of which ignore the Vendor setting in Shopify. 3. There are a large number of required fields in the TikTok shop that are not in Shopify, so you have to set all of them manually. There is a template, but it only works for a single Brand. There is no way to bulk edit a single field. 4. The product categories do not use the Amazon or Google system which leads to some bizarre classifications. For example, Art Supplies are listed under Computer & Office Equipment.

Extremely poor platform for professional use—at least in Belgium. Content gets arbitrarily blocked without explanation, severely undermining any serious content strategy. Support is virtually nonexistent; when they do respond, the answers are vague and unhelpful. A deeply frustrating experience from start to finish. If you rely on digital tools for serious outreach, you're better off investing time and energy into Instagram or other more reliable platforms.

I wish there was a setting to turn off importing orders. I enjoy having the two connected but i do not want to import the orders. Seems like a simple fix since you can turn off and on the sync for other things like product info, inventory, price. Let us connect but not sync orders

This is one of the worst channel apps on the site. The API is terrible and does not understand your product data, and it will use its terrible AI to guess what products are based on titles and descriptions, which is often completely useless. The app itself is a laggy, buggy mess, and manually editing dozens or even hundreds of products is a nightmare. Way, way too many fields are "mandatory" that are completely irrelevant to the actual product being listed. Unless you already have a customer based on TikTok, you should seriously consider whether this is worth your time. It wasn't worth mine.

it is good.

There is practically no assistance with this app as it is not allowing me to connect to my TikTok shop, and the connectivity errors are just too great.

Okay my products have been in the pending option for more then 2 weeks ahhhh

Easily the worst platform we try to run ads on. Use TikTok as a last resort.

I work in I.T. full time and I can't figure out this stupid app. First once I connected my Shopify to Tiktok it started trying to sync my whole product list. I had no say what so ever. So of course you start getting sync errors when it's trying to add over 1000 items at once without you even setting anything up. So after handling that I created a template to test out. Created it and then its not even an option when trying to sync a product. I can see them in templates setting, but nothing shows up when editing the products. Now I can't even add a product without receiving some type of error, and no customer service whatsoever.

I have been suspended on both of my store. I cannot find a reason and I i'm limited to resource. to fix the issue.the situation been, very crazy and difficult

Trash app!!! cant even log in

You work long and hard to establish a presence, and as soon as you start to earn some orders they will give you meaningless violations and hold your funds for 365 days! All my orders have been shipped and delivered without a single issue. Now after months of selling, they ask for intrusive personal information even when they have already verified the business and have all the business certifications and tax documents. If there was ever an issue, why would you let me start to sell in the first place? They have ZERO customer service and support. I will close the TikTok Shop and uninstall the app.

I have been going back and forth with support over issues with a error message whenever I try to manage anything on the site. Absolutely ZERO help has been given to correct this issue. Its beyond frustrating especially when it took me forever to be approved for a tiktok shop. They need to do better. Very unsatisfied.