All reviews

Rating Breakdown

  • 5
    98% (1,694 ratings)
  • 4
    2% (29 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (2 ratings)
  • 1
    0% (3 ratings)

Reviews with Text

  • 95% (1,645)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 17, 2024

Jolo was amazing! Very knowledgeable about the product. He was also both personable and professional at the same time which I think is a great quality.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2024

Jolo was super helpful with setting up the app on our Shopify store. The whole process took only about 30 minutes. He was very knowledgeable about the app, along with giving guidance on the best way to set it up for our specific needs.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 16, 2024

Very easy app to install and use. It does a great job of walking you through the process. They also offer free set-up assistance, and they are very accommodating. I got to work with Jolo - who was super friendly and knowledgeable.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 16, 2024

The integration of this app was easier than I thought. When I was stuck, the CS team was always there to support and solve it asap. I really appreciated it. I'd recommend for anyone who is thinking of adding pre-order function on their website.

Store

Imunika

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2024

Amazing support!

Store

Arezzo

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 24, 2025

Great system! Easy to use and wonderful customer support! Timesact has helped us easily implement Pre-Sales for new releases and manage Backorder products so we can keep accepting orders.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

I have had an online store with Shopify for over 2yrs. My live chat with Kenneth from Timesact today is hands down THE BEST customer service experience I have had with any Shopify apps! Not only did he guide me, but he was also able to assist on the backend with IMMEDIATE results.

Using app

About 8 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 12, 2024

Great app and great onboarding experience from the very helpful Kenneth. Highly recommended app. and company

Using app

14 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 10, 2024

Jolo was fantasic! He helped educate us on the details of the app and was very helpful! We look forward to work with him and the app.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2024

Needed help getting the badge to show and sent a message through the in-app chat. 45 seconds later, all of my problems were fixed. Bravo!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 9, 2024

Their interface takes a bit of learning curve to adapt, but their customer service is excellent, rapid reply and fix issues.

Using app

1 day

Total reviews

4

Average rating

4.8

5 / 5 Share

Oct. 9, 2024

Extremely helpful staff, made it easy to set up thank you, Jolo was amazing at working out what I was doing wrong and helped me to correct everything. Great service thank you.

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 8, 2024

We've had to contact Timesact team a couple times now and every time they have been patient and understanding in helping us resolve our issues.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 8, 2024

Support is amazing! They help with resolving issues super fast!

Store

RE ONA

Using app

21 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 7, 2024

The onboarding procedure went incredibly smoothly. The onboarding specialist was very nice and chill and open to any stupid questions we were throwing at him. Since we've just started using the app, we still need some time before we can give some actual feedback about its functions. We will make sure to update our review later!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2024

Timesact is a very effective, intuitive preorder app, and Jolo from customer service was incredibly helpful in walking me through the app set-up and helping me configure settings.

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 4, 2024

I always get the best support from this app.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2024

Very easy to have customer service support and very user friendly app.

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2024

great help from Louie in the team. Excellent service :)

Using app

34 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 2, 2024

SEMPRE AL TOP, CERCAVO APP DA TEMPO COSI, HO AVUTO QUALCHE PROBLEMA CON LA CONNESSIONE E QUALCHE BUG CON IL MIO TEMA SHOPIFY MA HANNO RISOLTO TUTTO IN NEANCHE 12H, GRAZIE

Using app

Over 1 year

Total reviews

7

Average rating

5.0