Preorder Now Presale Timesact
Grow preorders with back in stock, restock alerts and waitlist
Rating
4.9
feedback
1,820
chart
#1,015
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June 17, 2024
Had a very efficient and effective call with Jolo. He solved my issue and walked me through on other function as well. He explained in very details. We also went over on how to setup the dynamic message in the page. Great Customer Service.
June 17, 2024
I've tried a few pre-order apps, and this one is the most user-friendly. The support team responds very quickly and helped us solve the UI display issue. The technical skills of the support team are impressive.
June 14, 2024
The app works great. But what is very special is the customer service. They are very quick at dealing with questions, and they go one step further in helping. Amazing.
June 12, 2024
The app works great and the customer support is amazing. The small issue I had they fixed within minutes.
Feb. 28, 2026
UPDATE: Very upset; the pre-order option just charges customers without warning. I've had so many customers reach out pissed off about this. there needs to be a notification email or something; and notify us too like wtf. these are item that I am not sure when exactly they will come in so the second payment is based on estimated date of arrival; we need some kind of notifications somewhere to make this process better. DO BETTER! So far so good! Our business makes custom suits for action figures so we use the pre-order/made to order function. So far it works great. When I had trouble, their support staff Jolo helped quickly and solved the issue. I would recommend this app.
Hi Jessica, This is Andrei, one of the co-founders. We've been trying to reach you these past few days but have had no luck so I hope you get to see my reply here. First thank you so much for being a loyal customer and continuing to use the app! It means a lot to us. Second I am sorry the experience with Timesact did not measure up to your previous product launches. I remain committed to working with you to make it better. Some context for other folks reading: We have a setting in the app where for partial payments you can set a date in the future for collecting the remaining balance. In your case this was set by you for Feb 28th and so the app automatically charged the customers (who had placed orders - 5 in total) on that day. While this is the expected way for the app to work I agree that it can be made more intuitive. We have some improvements in mind like I wrote you so I would be eager to get your feedback on those so we can build something truly useful for you instead of just based on our perceptions and the body of this review. Something important to note: You have two products added in the app. For the first one you changed the date for charging the remaining balance to another date so future orders will be charged in May according to your setting. The other product was still set to Feb 28th. We took action and changed the date for the second product to May 31st going by the wording you put on the PDP. I hope you don't mind but we just wanted to make sure you did not have any further issues. Please feel free to change it to whatever date fits your needs best. I hope to get your perspective here and that together we can build an even better version of the app. Looking forward to hearing from you, Andrei P.S. You can reply to us on Facebook Messenger, Instagram, in the chat in the app or to our emails (maybe whitelist [email protected]). Alternatively if you would like to do a Zoom call or Google Meets instead that would be even better. P.S.1 When my colleague Robert was checking your store he also found a theme display issue (not related to us) that he can resolve for you for free of course. Happy to do this for you as a first step in building our relationship back up.
June 10, 2024
Very good app. It met all the requirements I was looking for in a pre-sale app. The customer service is excellent, very attentive and professional. They respond immediately.
June 9, 2024
Nothing but good things to say about the app. It does what it is supposed to and the customer service has been great. I needed to change the look of my Add to Cart and Pre-order buttons through the app and the developers assisted promptly. Highly recommended!
June 7, 2024
Jolo was amazing. He set up our store in minutes plus showed me how to use in the future for various situations we'd encounter. We've tested various apps in the past with no luck and Jolo made this painless and easy. So happy with this amazing app and seriously next-level customer service. thank you!!
June 6, 2024
Rommel was exceptionally helpful in walking me through how to use the App and answering any questions I had. I would also recommend playing around in the app a little beforehand so you are familiar with how it works.
June 6, 2024
The app has been very good and has many useful features and parameters to configure the badges, the words, look and feel. Although initially there were some issues with displaying the badges, the support team was very responsive, friendly, patient and assuring. And they managed to resolve the issues after some time, proving their technical capabilities. A good app to install. Thanks support team!
June 6, 2024
The app works as it should. I've used this app for at least 6 months now. I'm happy with it, as I have made sales from the app. So far, customer service is very quick (within minutes) and resolved my issues just as fast. I recommend it.
June 5, 2024
Pam is a superstar - so patient and tested everything for me to make it was working correctly! Each time I need support, someone is always available to step in and help as quickly as possible. Thanks team!
June 4, 2024
Rommel helped me and got it set up in 5 minutes! I literally do not know how to do anything in shopfiy so I was so nervous to install a new app but we got it done, it is working, and I couldn't be happier.