Preorder Now Presale Timesact
Grow preorders with back in stock, restock alerts and waitlist
Rating
4.9
feedback
1,820
chart
#1,015
All reviews
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June 4, 2024
Initial customer support call excellent. App seems easy to use and offers many options. Look forward to using.
June 1, 2024
Phenomenal customer support. I've been with them for years. Just realized an issue with our pre-orders not working (turns out its a theme issue, not theirs) and man was support fast, patient and thorough! I am super impressed.
May 31, 2024
Great customer support, quick response, and resolved our problem in 24 hours. Have been using this app for almost 1 year, like it!
May 30, 2024
Great experience so far - They offer a Free Setup call and walk you through everything. App has all the functions I was looking for regarding dynamic text which shows on the product page, notification email reinstating that it's a pre-order and more. I'd recommend.
May 29, 2024
Absolutely AWFUL app behavior. If you accidentally have a very successful pre-order, they will cut you off because you hit your limit in the middle of your sale... ..this app cost me THOUSANDS of dollars... avoid like the plague.
Hi there, Andrei here, one of the co-founders of Timesact. I would like to start by thanking you for being a loyal customer since May 2022 and for continuing to use the app despite this difficult experience you’ve had just recently. As a co-founder I have a responsibility to other users or potential users reading this to provide more context and proof of exactly what happened so that they can make an informed decision. The details are very important in this case but I cannot fault you in any way for not providing them in a moment of frustration and anger. The way our dynamic pricing works is that you pick a number of in our case preorders you want to use in a month. When you reach 70% of that plan we send you an email to let you know. When you reach 100% of that plan we send a second email to inform you and then grant you a 24 hour grace period during which time the app and all settings work the same way. Once the 24 hour grace period ends we send you a third email to inform you that the app was disabled meaning the preorder settings are no longer applied. We have checked and all these emails were sent to you and they were also opened in a timely fashion. They were also opened almost immediately by your team. We also assume that given the many plan changes you have made in the past that there is at least some level of familiarity with how this all works. I have compiled a document that can be accessed here with all the points I’m making so that there is full transparency for anyone reading this: https://docs.google.com/document/d/1Fv2AyhP8C2JHZGfXnekRUsd-C4o-TC6h76z1jTNDj0o/edit?usp=sharing Of course there could be many mitigating factors here that I am not aware of since we are not in contact. Maybe the inbox is shared, maybe a new person on the team took over this task of monitoring the app. We could always change the recipient of these emails but were never asked to on our many support channels. We are here for you on chat/email 24/7 so please let us know if this is something you want done. I’m an optimist and want to see the best in people but just in case this review was solely meant to hurt our business I want to tell you that it has. We dropped in the ratings yesterday because of it and lost a lot of installs. I only mention this in case it gives you comfort. I like to believe it doesn’t and that we will come together soon and continue to help each other. I have reached out to you to both personally apologize for your bad experience with us as well as to offer my full support in case you wanted to discuss solutions that would improve your experience with us. That door is always open and I would enjoy talking to you anytime because I believe you can offer valuable insights that would make the app better for everyone else. Thank you, Andrei
May 28, 2024
We had a small issue with our website, we booked a free call to resolve it. The customer service member Jolo was helping us, we found the issue had already been resolved through the team over the weekend! Great service, Jolo was very patient, kind and knowledgeable, very impressed with the customer service!
May 27, 2024
I recently installed this app to try out, and so far, I'm very impressed with the features and level of customization available. Also, the customer support is EXCELLENT. I reached out via chat to address an issue, and Pam literally resolved my issue within 5 minutes. Very friendly and professional service - thank you so much! I will update this review after I test out the pre-order aspect.
May 27, 2024
Had an introductory call with Jolo who was fantastic with helping me set everything up, answered all my questions and really went above and beyond to get everything exactly as i needed it, thanks Jolo!
May 26, 2024
I was very happy with your service and you managed to help me with everything I needed. Thank you so much!
May 23, 2024
Robert, the CTO, has gone above and beyond in assisting with custom CSS changes - all whilst I was on the free plan no less! Having also tested other Preorder apps such as Notify!, so far I would say this is the best option including the high threshold for preorders and most of all, the personable assistance they provide.
May 23, 2024
French speaker. I had a really good meeting with Jolo who taught me all the tips about the application, and took the time to understand my business to advise me on the best possible set up. I highly recommand using this app which is really easy to use. Bests,
May 23, 2024
Jolo was a great help explaining everything and helping me get my first shopify store set up with pre-order. Very patient and clear
May 22, 2024
Jolo is absolutely amazing!! He helped walk me through every little detail- explain things, get things set up. Best support I have ever received on an app! So kind and helpful!!
May 20, 2024
Very prompt support even on the weekends. And because of giving permission to access parts of the backend of my site, they were able to guide me through each step and find a workaround where my custom coding had complicated things. Good customer service is so rare these days, it deserves to be celebrated!
May 20, 2024
Worked with JoJo from their team and can only say good things about the app and the team behind it.
May 19, 2024
Customer service on this app is great! Lots of features that are super customizable. Loving it so far!
May 19, 2024
Excellent app! Quick and easy to use! Quick customer service that was great to work with!