tiny Email Marketing
Shopify Email Marketing Platform For Free - Install Now
Rating
4.5
feedback
106
chart
#6,520
All reviews
Rating Breakdown
Review RSS Feed
Oct. 1, 2024
really bad can not do simple thing which verify email
Using app
--
Total reviews
3
Average rating
2.3
Aug. 28, 2024
I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer.
We're truly sorry to hear about the initial trouble you experienced with tinyEmail. We understand how frustrating it can be when an app doesn't work as expected, especially when it impacts your workflow. We're happy our support team was able to connect with you and resolve the issues you were facing. We appreciate you giving us the opportunity to make things right. We've taken your feedback to heart and are continually working to improve tinyEmail's reliability and performance. We value your business and hope you'll give us another chance to provide you with a seamless email marketing experience. If you have any further questions or concerns, please don't hesitate to reach out. We're always here to help! Best regards, The tinyEmail Team
Aug. 23, 2024
Hi Laxman, Just wanted to say thanks for the great customer service. Your quick responses and help made everything so easy. Really appreciate the effort you put in.
July 30, 2024
Laxman help me to start using tiny email spending all the time I needed to understand the application and to configure the email sender. 10/10 recommended.
July 27, 2024
This was easy and fun to use with the AI tool functionality. The experience was phenomenal, and I plan to add more products to my store. TinyEmail makes my dropshipping life so much easier.
July 16, 2024
Servizio clienti efficiente e velocissimo. Lexman è stato di grande aiuto!
July 4, 2024
Exceptional Email Platform! TinyEmail checks all the boxes for a solid email platform and is continually working to improve. Thanks to Laxman for the great introduction and help with setting up.
June 27, 2024
Horrible UI, horrible support that is not responding. 24/7 support is a total SCAM! Don't recommend...
Hello, I am deeply sorry to hear that your experience with our UI and support team did not meet your expectations. We strive to provide excellent 24/7 support and regret that this was not reflected in your recent interaction. After reviewing your case, we found that our support representative responded quickly but needed additional time to consult internally on one of your queries. I understand that this delay may have impacted your tasks and hindered your product adoption, and I apologize for any inconvenience this caused. Your feedback is incredibly valuable to us, and we are committed to making improvements based on your experience. Please feel free to reach out to me directly at [email protected] for any unresolved queries or additional questions. We are dedicated to providing you with the best support possible!
June 20, 2024
I really liked tinyEmail, especially since it's free for Shopify users. Their 24/7 support is excellent. Laxman from their support team reached out to me on call to help me set up my tinyEmail account and was incredibly helpful. I highly recommend tinyEmail for business owners looking for a promising email marketing tool.
May 22, 2024
Laxman was very helpful helping us verify our email and configure our first email. Great customer service
Using app
26 days
Total reviews
1
Average rating
5.0
April 26, 2024
Tiny Mail has blown me away, and Laxman from the onboarding team deserves a shoutout. He's been incredible, patiently guiding us through everything. I can't help but feel excited about the incredible user experience waiting just around the corner as I dive deeper into operations.
April 24, 2024
I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this. 1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear. 2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end. Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.) 3 The automation emails aren't customizable. I had to have their support staff customize the emails for me. 4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years. If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.
Hello Wallypop/Boulevard Designs, Thank you for taking the time to share your feedback with us. We value your input and want to address the concerns you've raised to ensure that we provide the best possible experience for all our users. 1. Support Team Availability: We apologize for any frustration you may have experienced with our support team. We are actively working to improve our support processes and ensure that our team is readily available to assist you with any issues you may encounter. 2. Problem Resolution Process: We understand the importance of promptly identifying and addressing issues, and we are committed to improving our processes to ensure that we provide accurate and timely resolution to our users' concerns. For your automation-related concern as you mentioned, that was already fixed and updated to you. 3. Automation Email Customization: We appreciate your feedback regarding the customization options for automation emails. We are already working on building more capabilities in our automations workflow. As we will soon be releasing capabilities around creating custom flows in our automations. 4. Setup Process: We apologize if you found the setup process challenging compared to other services you've used. Can you pls reach out to us directly and give more context around what you found was challenging? as this would help us understand your concern better and provide you a more tailed solution. We again want to assure you that we take your feedback seriously, and we are committed to addressing the issues you've raised to improve our platform and services. We value your business and appreciate the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that you have a positive experience with our platform. We hope to hear back from you soon! Best regards, Team TinyEmail 🚀
April 13, 2024
Laxman was extremely helpful in getting my account setup and gave me a walkthrough of all the features! Very patient, professional and knowledgeable! There are a lot of features to explore so I'm on my way :-)
April 1, 2024
Very easy to set up and start emailing. I am very pleased. Thank you for this app!
March 12, 2024
So far, Tiny email has been easy to use and with the help of Laxman, onboarding was quick and smooth sailing.