All reviews

Rating Breakdown

  • 5
    82% (61 ratings)
  • 4
    4% (3 ratings)
  • 3
    4% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    9% (7 ratings)

Reviews with Text

  • 96% (71)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 22, 2024

Laxman was very helpful helping us verify our email and configure our first email. Great customer service

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 26, 2024

Tiny Mail has blown me away, and Laxman from the onboarding team deserves a shoutout. He's been incredible, patiently guiding us through everything. I can't help but feel excited about the incredible user experience waiting just around the corner as I dive deeper into operations.

Using app

About 3 hours

Total reviews

7

Average rating

5.0

3 / 5 Share

April 24, 2024

I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this. 1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear. 2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end. Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.) 3 The automation emails aren't customizable. I had to have their support staff customize the emails for me. 4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years. If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.

Using app

3 months

Total reviews

3

Average rating

3.3

Developer Reply

Hello Wallypop/Boulevard Designs, Thank you for taking the time to share your feedback with us. We value your input and want to address the concerns you've raised to ensure that we provide the best possible experience for all our users. 1. Support Team Availability: We apologize for any frustration you may have experienced with our support team. We are actively working to improve our support processes and ensure that our team is readily available to assist you with any issues you may encounter. 2. Problem Resolution Process: We understand the importance of promptly identifying and addressing issues, and we are committed to improving our processes to ensure that we provide accurate and timely resolution to our users' concerns. For your automation-related concern as you mentioned, that was already fixed and updated to you. 3. Automation Email Customization: We appreciate your feedback regarding the customization options for automation emails. We are already working on building more capabilities in our automations workflow. As we will soon be releasing capabilities around creating custom flows in our automations. 4. Setup Process: We apologize if you found the setup process challenging compared to other services you've used. Can you pls reach out to us directly and give more context around what you found was challenging? as this would help us understand your concern better and provide you a more tailed solution. We again want to assure you that we take your feedback seriously, and we are committed to addressing the issues you've raised to improve our platform and services. We value your business and appreciate the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that you have a positive experience with our platform. We hope to hear back from you soon! Best regards, Team TinyEmail 🚀

5 / 5 Share

April 21, 2024

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2024

Laxman was extremely helpful in getting my account setup and gave me a walkthrough of all the features! Very patient, professional and knowledgeable! There are a lot of features to explore so I'm on my way :-)

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 3, 2024

Love the flexibility and professional look I can achieve

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

Very easy to set up and start emailing. I am very pleased. Thank you for this app! I have always received kind, speedy customer service when I have had any issues.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 7, 2024

top!

Using app

30 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 6, 2024

Best App ever.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2024

I just started this app today, but if it is as good as their customer service, I know I made the right decision. Rahul their customer agent was so helpful, kind and patient with me today that he should get a raise. Great job Rahul and Tiny Email for hiring him.

Using app

About 4 hours

Total reviews

9

Average rating

5.0

5 / 5 Share

Feb. 23, 2024

5 stars for sure,better than others

Using app

27 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 20, 2024

Using app

8 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Feb. 1, 2024

I just started with the app but it seems quite good. Support is very efficient and they are quick to respond to inquiries. I think it will definitely bring positive results.

Store

USolve

Using app

2 days

Total reviews

6

Average rating

3.8

Developer Reply

Dear USolve, It's fantastic to to see your review! We're thrilled you're finding tinyEmail user-friendly and our support team responsive. We're confident that tinyEmail will help you achieve positive results with your email marketing campaigns. Don't hesitate to reach out if you have any questions or need assistance, we're always here to support your journey. Thanks! Team tinyEmail

5 / 5 Share

Jan. 30, 2024

Laxman helped us easily to shift our pre planned to free. Customer support was great.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Dear Budget Salon Supplies Retail, Thank you for taking the time to leave a review! We're so happy to hear that our customer support exceeded your expectations. We value your feedback and are always looking for ways to improve. Knowing you're enjoying tinyEmail, we're confident it will provide you with the tools you need to create engaging email campaigns. Should you have any questions or require further assistance in the future, please don't hesitate to reach out. We're always here to help you achieve your email marketing goals. Thank you again for choosing tinyEmail, and we wish you continued success! Team tinyEmail

5 / 5 Share

Jan. 29, 2024

Store

ZEBORA

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Hey ZEBORA, Your 5-star review is brighter than a thousand open emails! We're absolutely thrilled you're loving tinyEmail and rocking your email marketing like a total pro. Remember, with tinyEmail, the sky's the limit (or at least your subscriber list ). Keep sending stellar campaigns and don't hesitate to reach out if you need anything. We're always here to cheer you on! Best, Team tinyEmail

5 / 5 Share

Jan. 22, 2024

Awesome support with the app making sure everything is setup properly

Using app

About 3 hours

Total reviews

2

Average rating

5.0

Developer Reply

Hi M&R Automotive, Thank you so much for taking the time to share your experience with tinyEmail! Your positive words about our seamless setup and support team truly made our day. 🚀 We genuinely appreciate your kindness! Our commitment is to make tinyEmail as a go-to choice for all your email marketing needs. Don't hesitate to reach out anytime—we're available 24/7 to assist you! Regards, Team tinyEmail

5 / 5 Share

Jan. 14, 2024

Für eine kostenlose App bringt sie alles mit, was ich für mein E-Mail-Marketing benötige. Auch die Hilfeseiten sind bei der Einrichtung von Voreinstellungen und E-Mails super hilfreich.

Using app

2 days

Total reviews

6

Average rating

5.0

Developer Reply

We want to express our sincere gratitude for the fantastic 5-star review you recently shared with us! Your feedback truly means the world to the entire team here. We're thrilled to hear that you find our free app comprehensive and well-equipped for your email marketing needs. Knowing that our help pages have been super helpful in guiding you through preferences and email setup is incredibly rewarding. At tinyEmail, customer satisfaction is our priority, and we're thrilled that we could make your experience a positive one. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. If you have any additional information, please feel free to contact our 24/7 customer support line.

5 / 5 Share

Jan. 19, 2024

Ruchi was helpful and patient in resolving my issue.

Store

Jetveli

Using app

10 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi Jetveli, Big thanks for sharing your awesome experience with tinyEmail! We're thrilled that our support team not only made your setup a breeze 🚀 but also swiftly addressed any queries you had. Your kind words truly mean the world to us! We're committed to making TinyEmail your ultimate go-to for all things email marketing! Wishing you joyful emailing ahead! 📧✨ Best regards, Team tinyEmail

3 / 5 Share

Jan. 8, 2024

the support team is helpful

Using app

About 1 month

Total reviews

2

Average rating

4.0

Developer Reply

Hi Alpaca Retail, A massive thank you for your uplifting feedback! We're thrilled to hear that our support team could be of assistance to you. Your words inspire us to continue providing top-notch support. If there's anything more you need or if you have suggestions for improvement, don't hesitate to reach out. Cheers to seamless support and successful ventures! Warm regards, Team tinyEmail

4 / 5 Share

Jan. 6, 2024

Tricky to get started so needed some help. TUSHAR came to my rescue on chat but as it was difficult to relay what I needed and Tushar jumped on a google meet with me and talked me through everything while I shared my screen. So helpful and patient. He was brilliant.

Using app

About 1 hour

Total reviews

2

Average rating

4.0

Developer Reply

Thank you for taking the time to share your experience with us. Your detailed review truly made our day! We're delighted to hear that our customer success team could assist you effectively, going above and beyond to ensure you got the support you needed. At tinyEmail, customer satisfaction is our priority, and we're thrilled that we could make your experience a positive one. Again thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. If you have any additional information, please feel free to contact our 24/7 customer support line.