tinyEmail; Email Marketing
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really bad can not do simple thing which verify email
Hi Kamo, Thank you for your feedback regarding the email verification process in our tinyEmail Shopify app. We understand your frustration and appreciate you taking the time to share your experience. Email verification is a crucial step in ensuring the security and deliverability of your emails. When you verify your email address, it helps to: Prevent spam: Unverified email addresses are often associated with spam, leading to your emails being blocked or marked as junk. Improve deliverability: Verified emails are more likely to reach your intended recipients, increasing the effectiveness of your marketing campaigns. Enhance security: Email verification helps to protect your account from unauthorized access and spam. We apologize for any inconvenience caused by the verification process. We are committed to providing a seamless and user-friendly experience. If you continue to encounter issues with email verification, please don't hesitate to contact our support team at [email protected]. We'll be happy to assist you further. Thank you for your understanding and continued support.
I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer. I have all my subscriber from our website and have consent.
Hello Adore, 1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund. 2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones. Compliance @tinyEmail
Horrible UI, horrible support that is not responding. 24/7 support is a total SCAM! Don't recommend...
Hello, I am deeply sorry to hear that your experience with our UI and support team did not meet your expectations. We strive to provide excellent 24/7 support and regret that this was not reflected in your recent interaction. After reviewing your case, we found that our support representative responded quickly but needed additional time to consult internally on one of your queries. I understand that this delay may have impacted your tasks and hindered your product adoption, and I apologize for any inconvenience this caused. Your feedback is incredibly valuable to us, and we are committed to making improvements based on your experience. Please feel free to reach out to me directly at [email protected] for any unresolved queries or additional questions. We are dedicated to providing you with the best support possible!
I really liked tinyEmail, especially since it's free for Shopify users. Their 24/7 support is excellent. Laxman from their support team reached out to me on call to help me set up my tinyEmail account and was incredibly helpful. I highly recommend tinyEmail for business owners looking for a promising email marketing tool.
Laxman was very helpful helping us verify our email and configure our first email. Great customer service
Tiny Mail has blown me away, and Laxman from the onboarding team deserves a shoutout. He's been incredible, patiently guiding us through everything. I can't help but feel excited about the incredible user experience waiting just around the corner as I dive deeper into operations.
I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this. 1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear. 2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end. Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.) 3 The automation emails aren't customizable. I had to have their support staff customize the emails for me. 4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years. If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.
Hello Wallypop/Boulevard Designs, Thank you for taking the time to share your feedback with us. We value your input and want to address the concerns you've raised to ensure that we provide the best possible experience for all our users. 1. Support Team Availability: We apologize for any frustration you may have experienced with our support team. We are actively working to improve our support processes and ensure that our team is readily available to assist you with any issues you may encounter. 2. Problem Resolution Process: We understand the importance of promptly identifying and addressing issues, and we are committed to improving our processes to ensure that we provide accurate and timely resolution to our users' concerns. For your automation-related concern as you mentioned, that was already fixed and updated to you. 3. Automation Email Customization: We appreciate your feedback regarding the customization options for automation emails. We are already working on building more capabilities in our automations workflow. As we will soon be releasing capabilities around creating custom flows in our automations. 4. Setup Process: We apologize if you found the setup process challenging compared to other services you've used. Can you pls reach out to us directly and give more context around what you found was challenging? as this would help us understand your concern better and provide you a more tailed solution. We again want to assure you that we take your feedback seriously, and we are committed to addressing the issues you've raised to improve our platform and services. We value your business and appreciate the opportunity to serve you. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We are here to assist you and ensure that you have a positive experience with our platform. We hope to hear back from you soon! Best regards, Team TinyEmail 🚀
Love the flexibility and professional look I can achieve
Very easy to set up and start emailing. I am very pleased. Thank you for this app! I have always received kind, speedy customer service when I have had any issues.
I just started this app today, but if it is as good as their customer service, I know I made the right decision. Rahul their customer agent was so helpful, kind and patient with me today that he should get a raise. Great job Rahul and Tiny Email for hiring him.
5 stars for sure,better than others
I just started with the app but it seems quite good. Support is very efficient and they are quick to respond to inquiries. I think it will definitely bring positive results.
Dear USolve, It's fantastic to to see your review! We're thrilled you're finding tinyEmail user-friendly and our support team responsive. We're confident that tinyEmail will help you achieve positive results with your email marketing campaigns. Don't hesitate to reach out if you have any questions or need assistance, we're always here to support your journey. Thanks! Team tinyEmail
Laxman helped us easily to shift our pre planned to free. Customer support was great.
Dear Budget Salon Supplies Retail, Thank you for taking the time to leave a review! We're so happy to hear that our customer support exceeded your expectations. We value your feedback and are always looking for ways to improve. Knowing you're enjoying tinyEmail, we're confident it will provide you with the tools you need to create engaging email campaigns. Should you have any questions or require further assistance in the future, please don't hesitate to reach out. We're always here to help you achieve your email marketing goals. Thank you again for choosing tinyEmail, and we wish you continued success! Team tinyEmail
Hey ZEBORA, Your 5-star review is brighter than a thousand open emails! We're absolutely thrilled you're loving tinyEmail and rocking your email marketing like a total pro. Remember, with tinyEmail, the sky's the limit (or at least your subscriber list ). Keep sending stellar campaigns and don't hesitate to reach out if you need anything. We're always here to cheer you on! Best, Team tinyEmail
Awesome support with the app making sure everything is setup properly
Hi M&R Automotive, Thank you so much for taking the time to share your experience with tinyEmail! Your positive words about our seamless setup and support team truly made our day. 🚀 We genuinely appreciate your kindness! Our commitment is to make tinyEmail as a go-to choice for all your email marketing needs. Don't hesitate to reach out anytime—we're available 24/7 to assist you! Regards, Team tinyEmail
Für eine kostenlose App bringt sie alles mit, was ich für mein E-Mail-Marketing benötige. Auch die Hilfeseiten sind bei der Einrichtung von Voreinstellungen und E-Mails super hilfreich.
We want to express our sincere gratitude for the fantastic 5-star review you recently shared with us! Your feedback truly means the world to the entire team here. We're thrilled to hear that you find our free app comprehensive and well-equipped for your email marketing needs. Knowing that our help pages have been super helpful in guiding you through preferences and email setup is incredibly rewarding. At tinyEmail, customer satisfaction is our priority, and we're thrilled that we could make your experience a positive one. Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. If you have any additional information, please feel free to contact our 24/7 customer support line.
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