TiXel: Meta Pixel TikTok Pixel
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Easy to install and integrates well with Shopify. It's also helpful to view event data, which can be difficult to access in the Meta campaign.
Great app. Super easy to use. I use it all the time!
Hi there, Thank you for your review! We value every review about our app as it helps us improving. I'm afraid that you haven't provided any details regarding what went wrong with our app, and our support team never received any request from you for assistance. We are highly available and answer super fast! :-) I will be happy to help you with any issue you encountered while setting up the pixel in your store. I have tried to contact you privately but got no reply so far. Looking forward to your reply! :-) Best regards, Kamran | Effective Apps Success Team
Do not waste your time with this app. I downloaded it specifically to set up my Facebook pixel, but it simply does not work. I followed the setup instructions step by step and the pixel never tracked any data — no page views, no add-to-carts, nothing. For an app whose whole purpose is tracking, that's a dealbreaker. What made it worse was the support. I reached out for help multiple times and never got a response. No reply, no follow-up, nothing. If something breaks, you're completely on your own. I can't recommend this to anyone serious about running ads and tracking conversions. Save yourself the frustration and look elsewhere.
Hi, Thank you for your detailed review, we appreciate all input about our app as it helps us improve for the benefit of our merchants. When a pixel is configured manually, the connection depends on the ID and event settings matching exactly on both sides, and a single mismatch is enough to stop events from being recorded at all, which lines up with the empty data you describe. I have great news to share: that setup step is no longer needed. TiXel now integrates officially with both Meta and TikTok, connecting straight to your ad account and linking your pixel automatically. 🎉 I have also emailed you directly so we can go through it together, and I am happy to get the new integration running with you on a call at no cost. :-) Looking forward to your reply! Best regards, Kamran | Effective Apps Success Team
Good support, got everything set up nice and quick
Hi there, Thank you for your review! We appreciate every review about our app as it helps us improve it for the benefit of our users, but I'm afraid that you haven't provided any details regarding what went wrong with it, and our support team never received any email or chat from you asking for assistance. We will be happy to help you with any issue you came across while setting up the pixel in your store. I have tried to contact you privately but got no reply so far. Looking forward to your reply! :-) Best regards, Kamran | Effective Apps Success Team
This app is completely unreliable and a waste of money. I installed it to set up my TIKTOK Pixel on Shopify, but it simply does not work. The pixel failed to track any data properly despite following all the setup instructions carefully. Even worse, the app keeps attempting to charge me for a service that is clearly broken. When I contacted customer support, they were unhelpful and refused to issue a refund or take any responsibility. Charging users for a non-functional service and then denying refunds is unacceptable. This is not how a professional app should operate. I strongly advise everyone to avoid this app. Save your time and money and look for a better alternative.
Hi, Thank you for your review, every review helps us improve for the benefit of our merchants. Looking into this, the tracking gaps you saw are typically caused by the pixel being configured manually, where a small mismatch in the setup is enough to break event reporting. Good news on that front: TiXel now has an official integration with both TikTok and Meta, so the app connects directly to your ad account and links to your pixel automatically, with no manual setup involved. 🥳 I have also emailed you privately so we can set up a personal one on one call to get it running, free of charge, of course. :-) Looking forward to your reply! Thanks again! Best regards, Kamran | Effective Apps Success Team
Good app and communication
Great app, acurate informations and the support team is on point!
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