Tolstoy AI Shoppable Video UGC
Drive Sales with Video Commerce, AI images & videos, AI...
Rating
4.7
feedback
207
chart
#15
All reviews
Review RSS Feed
Sept. 20, 2023
My experience with Tolstoy has been wonderful thanks to Niezls customer support. They truly care about making sure each user is looked after. Every single time we have had a question about the app, or need to make changes, they have been quick to response and helped us throughout the entire process. I LOVE this app, the features and a big thank you to Niezl who was a big part of making this whole experience seamless and wonderful!
We're so glad to hear that you've had a wonderful experience with Tolstoy, especially with our customer support. It's great to know that we've made the whole process seamless for you. Thanks for the kind words, and we're thrilled that you love our app and its features!
Sept. 20, 2023
Wonderful App and very helpful support! Niezl helped me through all my queries. Very happy using this app for my shopify store!
We're thrilled to hear you're loving the app and the help provided by our support team. We're here to make your experience as smooth as possible. Thanks for choosing us!
Sept. 14, 2023
Amazing customer service that is fast and reliable! Had a wonderful experience with Mikaela. This app is easy and fun to use.
We're so glad to hear you had an amazing experience with our support team and found our app easy and fun to use! We're here to provide fast and reliable support whenever you need it. Thanks for your kind words.
Sept. 8, 2023
Great service
Thank you! We're here to help, so if you have any questions or need assistance, please don't hesitate to ask.
Sept. 7, 2023
Great customer service and such a cool app! I needed some help launching my first Tolstoy and Mikaela was incredibly helpful and patient. Highly recommend!
Thank you so much! We're thrilled to hear that you're enjoying our app and that you had a positive experience with Mikaela. If you ever need more assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your recommendation!
July 19, 2023
This App has been a fantastic addition to my store. It has increased time on site and conversion. The team at Tolstoy are incredibly helpful and generous. My experience tonight with Niezl has been fantastic. I couldn't be happier. Thank You!
That's amazing to hear! We're thrilled that our app has made such a positive impact on your store, increasing time on site and conversion. Our team at Tolstoy is always here to assist, and we're grateful for your kind words. Thank you for your support! 😊
July 4, 2023
Still waiting to see how it affects sales but we're really pleased with the way the app works and also the customer service - top drawer. Thanks, team.
You're welcome! We're glad to hear that you're satisfied with the app's performance and our customer service. We understand that the impact on sales is still being observed. We appreciate your support and value your feedback.
June 8, 2023
Gilbert was so detailed and helpful in setting up our first Tolstoy. Thanks so much for your patience Gilbert! The examples you showed me also helped us see how we can customize our widget.
Thank you for your review. We're happy to hear that you've set up your first Tolstoy and the examples provided helped you understand how to customize your widget. Thanks again, and good luck with your customized widget!
June 5, 2023
Niezl did a wonderful job! Thank you so much for your patients! She was happy to help and always had an answer to my question.
Thanks for sharing your review! We hope you enjoy the Tolstoy features. Our team put a lot of effort into making sure you have everything you need to unleash your creativity. We can't wait to see what amazing things you'll create with it.
May 24, 2023
Great app just starting with it and already so impressed by the customer service, a live chat pop up that actually responds AND saves your problem! Game changing. Thank you so much for your help
Thank you for your fantastic review! We're thrilled to hear that you're already impressed with both the app itself and our customer service. Providing excellent support is a top priority for us, and we're glad that our live chat feature was able to address your questions and save the day.
April 28, 2023
I cant recommend this app enough - the support alone was the best I've ever experienced with a shopify app. Niezl worked through all of my questions with ease and showed me real time how my videos look as we implemented! Would recommend to all business owners wanting to implement video! Thank you Niezl and the Tolstoy team! Five Stars!
Thank you for sharing your positive experience with this app and its support team. It's great to hear that the support provided was exceptional and that the team was able to assist you in implementing the videos effectively. Your recommendation will surely help other business owners who are looking to incorporate video into their marketing strategy. I hope this app continues to be a valuable asset to your business.
Jan. 3, 2024
I just started using Tolstoy and I think it's a great idea for creating a better connection with customers and adding a more personal face to my business. Setup was easy but I had a small issue that I reached out to support for. Mikaela was lovely and solved the problem in just a few minute. My widget now works like a charm and I'm excited to see how much my customers love the enhanced interactivity. Update: Still getting great reviews from customers on this super cool app. I had a hiccup today because I messed up a setting, but got great support from Niezl, who sorted me out in just a couple of minutes. Always friendly and easy to talk to.
Thank you for this great review! We are happy to hear that you're enjoying using Tolstoy and that it's helping you create a better connection with your customers. Adding a more personal touch to your business is always beneficial, and Tolstoy definitely helps with that. I'm glad to hear that the setup was easy and that the support team was able to resolve any issues you had quickly.
April 10, 2023
I absolutely love Tolstoy. But I love it even more now. I had an issue connecting both my shopify stores to the one account. I chatted to online support and Niezl was so helpful. She answered questions quickly and even jumped on a call with me to show me what she was doing to fix the problem. It was the best service I've had from any app. Thanks Niezl and thanks Tolstoy for a great experience!
Wow, thank you for your wonderful review! It's awesome that you love Tolstoy and that a positive experience with our support made you love it even more. We hope that you take full advantage of all the features we have to offer and that they enhance your experience with our product/service.
April 8, 2023
Really great app, easy to use and really adds value to the shop. Mikaela and the other customer service team members were very responsive and helpful
We're thrilled to hear that you loved our support and Tolstoy! We're so glad that you're finding value in our product/service, and we're here to support you every step of the way. We hope you'll take advantage of all the features we offer to make your experience even better. Thanks again for your kind words.
March 24, 2023
Mikaela was amazing to work with as I was a newbie to the app. She was very informative and answered all my questions. If I need any more support, can I request her help again? Much appreciated! I am sure their entire support team is excellent.
It's great to know that you utilized the features we have. We are committed to providing excellent service and will be happy to assist you with any further support needs you may have. Thanks for sharing your positive experience!
March 16, 2023
Customer Support was swift and top notch. I encountered an issue with the carousel feed and they helped with it. Thank you!
Thank you for sharing your positive experience. It's fantastic to hear that you had a great experience with our customer support team. We hope you enjoy all of the product features we have to offer.
March 7, 2023
The app looks amazing and most importantly the support team is fire, They genuinely want to help as they know they have a great product and we will come back to them. GREAT EXPERINECE!!!
Thank you for your review. We are so glad to hear that you had a great customer support experience and you enjoy our product. We hope that you continue to do so.
March 2, 2023
Super easy to use, and Niezl has been so helpful with all my questions. Video is a critical piece for my business, and I've seen conversion rates improve dramatically since displaying videos using Tolstoy in my store. So far so good!
Thank you for taking the time to leave us a review. We're thrilled you're enjoying our app and we hope you try out all the new features we've added. We hope the app continues to help improve your conversion rate! 😊
March 1, 2023
Thanks very much to Niezl for your quick and solutions-oriented support. The responsiveness of Tolstoy's support team is very impressive!
Thank you for your kind words. We're so glad to hear that our support was able to help. We strive to provide excellent service, and it's rewarding to know our efforts are appreciated. Thank you again for your review.
Feb. 21, 2023
great customer support and service from Mikaela really appreciate it and look forward to continue working together!
Thank you for taking the time to provide us with your valuable feedback. We are thrilled to hear that you had a great experience with our customer support team. Your opinion is highly valued and appreciated, and we look forward to continued success working together!