All reviews

Rating Breakdown

  • 5
    95% (196 ratings)
  • 4
    1% (2 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 99% (203)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 8, 2022

The best customer service and the app is truely amazing. I would recommend everyone who are serious with conversions and customer care to use this.

Using app

27 days

Total reviews

2

Average rating

3.5

Developer Reply

We are so glad that you're pleased with our support and the product! Thank you so much! 😍

5 / 5 Share

Sept. 6, 2022

So far so good. I've only had it for a few weeks and haven't completely utilized all the functionality yet, but excited to continue to use the app!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Wow, thank you so much for your review! We love how you're using the widget to help visitors navigate your store. We're excited to see what else you create with Tolstoy πŸ”₯

5 / 5 Share

Aug. 29, 2022

This is hands down the best app that I have ever used. I am over the moon that I found this app. If you are considering adding this to your store, just do it! Guarantee you will LOVE IT! My customers are loving it and it really enhances my website. Took my website to another level for sure. Easy to use is an understatement and the support is phenomenal. Get it now. You will be so happy you did.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Wow, what an incredible review! We are so glad you're getting engagement from customers and that you're getting that added value out of Tolstoy 😍

5 / 5 Share

Aug. 29, 2022

Great app with great support! Had a few technical issues installing this app and the team were amazing in offering support and helping me get everything set up. This app is great for creating an interactive shopping experience, particularly when showcasing your products in use on product pages. Highly recommend!

Using app

4 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review! We're always happy to help and ensure that you're making the most out of our platform. We're super excited to see what you create next πŸ”₯😍

5 / 5 Share

June 21, 2022

Great App! Have only created and installed a product quiz which been the direct driver for around 40% sales. The customer service is always prompt and helpful. Can't wait to play around use more features! Thanks Tolstoy

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

So happy to hear!! Love how you're using Tolstoy to help your customers find the perfect product for them πŸ”₯ Thank you so much for your amazing feedback.

5 / 5 Share

June 15, 2022

Tolstoy is super easy to use! Lots of different functionality and great customer service. We're looking forward to testing different tactics with the app.

Store

Esker

Using app

24 days

Total reviews

6

Average rating

5.0

Developer Reply

Wow, thanks! We're also super excited to see what you'll do with it!

5 / 5 Share

May 25, 2022

This app allowed us to easily add customisable content to elevate our store, EDMs, SMS and user experience . The support is also top level! Such a great brand to work with as well, their vision and willingness to listen and action is what sets them apart!

Store

LSKD

Using app

4 months

Total reviews

7

Average rating

5.0

Developer Reply

It's been a pleasure working with you as well, thank you so much for your feedback! Excited to see what you'll create next with Tolstoy πŸ”₯

5 / 5 Share

May 12, 2022

Love this product and the support is incredible!! Great way to interact personally with customers on your site.

Store

Elix

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there! Thank you so much for your kind words! We love how you're using Tolstoy to greet your audience and explain to them about your product. Excited to see what else you'll do πŸ”₯

5 / 5 Share

April 21, 2022

The Tolstoy widget was so quick to set up with a very friendly user interface. The customer support team is top notch and responds to all my questions within 24 hours and have helped me troubleshoot a variety of situations.

Store

Anyday

Using app

6 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your feedback! It was a pleasure speaking to your team and we're looking forward to see what you'll create with Tolstoy!

5 / 5 Share

April 19, 2022

Such a great app! It's helped us achieve "an experience" for our online store. It's easy to use and support is quick to help. I highly suggest adding it as your chat/support app.

Using app

2 months

Total reviews

19

Average rating

5.0

Developer Reply

Hi there!! So glad you liked it! I love how customers are able to ask you questions directly on your Tolstoy πŸ”₯

5 / 5 Share

April 16, 2022

Thanks to Tolstoy for creating this app. It is very easy and fun to use. This is one of the best Shopify apps. Try it today.

Using app

7 months

Total reviews

15

Average rating

4.1

Developer Reply

We're so glad to hear your enjoying the app! We love how you're using the widget to guide costumers through your store!

5 / 5 Share

April 4, 2022

We loved the idea of creating a more personalized experience for the customers that visit our site. Tolstoy allows us to help our customers by offering recommendations and information about our products. We love watching the analytics and seeing customers going through our chat journey. Customers really do watch the videos we create and listen to our product descriptions. Thank you tolstoy for making such an easy to use product.

Store

FOTO

Using app

4 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you so much for your feedback! We love how you're using the widget to show off team members and help shoppers navigate your store! πŸ”₯

5 / 5 Share

March 10, 2022

Fantastic Team and useful app. I use it in my landing and i have great results. I also used this app for surveys to understand what my customers really wanted and I increased the conversion rate by 2%

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hi Olio! That's amazing, we are so glad to hear! We're so glad that Tolstoy is increasing your conversation rate, and we wish you more growth as you continue using the product πŸ™

5 / 5 Share

March 8, 2022

Really cool app! Great way to provide a deeper connection and a more engaging way of presenting information to potential customers. Have been enjoying Tolstoy a lot. Galia and the team offer awesome support as well :-)

Store

SARTORO

Using app

About 1 month

Total reviews

20

Average rating

4.8

Developer Reply

Thank you so much for your review Andy! We love how you use Tolstoy to address FAQs and welcome visitors into your site. Keep up the amazing work!

5 / 5 Share

June 21, 2025

Thinking about Tolstoy? DO IT!! It's an amazing app. The support team are very responsive and an absolute joy to deal with as well. One way the app has assisted our business is that we were able to embed a video on certain product pages that communicated a specific supply chain issue that we had with certain imported products. This meant that the video was uploaded once, and answered any questions our customers may have had in relation to that specific group of products. The result? An enormous amount of time was saved having to communicate with each individual customer inquiry. This is a must-have in any eCommerce store... HIGHLY RECOMMENDED

Using app

Over 3 years

Total reviews

6

Average rating

5.0

Developer Reply

Amazing! We are so glad to hear! What an amazing way to use Tolstoy for FAQs in your time saving tactics. We love how you added a widget to the the product page for shipping announcements, while giving your audience an option to leave their responses. Keep up the amazing work, and thank you so much for the kind words!

5 / 5 Share

Feb. 24, 2022

Our company LOVES using Tolstoy. Not only do we love the company, but Samantha was a great asset in helping us really fully utilize the tools and features that their brand had. She provided great feedback along with insightful support in ensuring that we would be able to successfully use Tolstoy to its full extent. Thanks Samantha!

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the positive feedback!! We love working with you and we love your Tolstoy too πŸ”₯πŸ”₯ Can’t wait to see all of the ways you will utilize our new features to work some magic with Tolstoy!

5 / 5 Share

Feb. 23, 2022

Get a lot of compliments from customers on this app, they really love how it personalizes the shopping experience!

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Amazing! We're so glad to hear!

5 / 5 Share

Feb. 17, 2022

It's helped us a lot in communicating with customers and being more interactive. We highly recommend Tolstoy!

Store

Mintier

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We are so glad to hear! Thank you so much πŸ™

5 / 5 Share

Jan. 28, 2022

Love how easy this app was to use and it is really helpful in increasing our AOV. Highly recommend. Love it!

Store

DEUX

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

We're so glad that you find Tolstoy helpful and easy to use! Amazing feedback, thank you so much :)

5 / 5 Share

Jan. 25, 2022

Very useful tool. Have implemented a welcome series on the website. Samantha reached out to us showing more features in how we can implement videos on product pages and in marketing campaigns. Highly recommend.

Using app

6 months

Total reviews

13

Average rating

5.0

Developer Reply

We're so glad you're enjoying Tolstoy and exploring our features! Thank you so much for your kind words!