TrackingMore Order Tracking
All-in-one order tracking & delivery management for Shopify.
Rating
4.7
feedback
334
chart
#76
All reviews
Review RSS Feed
Dec. 12, 2025
So far, so good. We've encountered some syncing issues, and it took a while to identify and resolve the problem, but the team successfully fixed it. All is well now, and it's a good app. With everything functioning properly, the app definitely deserves 5 stars.
Dec. 10, 2025
Working Ok, but too expensive usage costs
Dear merchant, Thank you for your feedback. We're glad the app is working well for you, and we’re sorry to hear about your concerns regarding usage costs. Our team can help optimize your setup to reduce unnecessary usage and lower your monthly cost. Please please feel free to reply to us anytime — we’re here to help you get the best value from the app. Best regards, TrackingMore Team
Dec. 5, 2025
We are grateful for your fantastic 5-star rating. ✨ We are ecstatic that you thought our service was satisfactory, and we sincerely value your encouragement. If there is something specific that you liked or if you have any comments, please contact us. 💬 Kindly regards. TrackingMore team
Nov. 27, 2025
The app works well overall, but we’re giving it 2 stars because the synchronization times are honestly unacceptable. USPS, DHL and other carriers take over 48 hours to update inside TrackingMore, which creates a terrible customer experience. These are domestic U.S. orders — updates should refresh every hour, or at least every 30 minutes, not every two days. We also noticed that the “Sync orders once” button doesn’t work. It syncs, but nothing actually updates. Even their own support team admits USPS and DHL sync can take up to 48 hours. That’s just not realistic for high-volume stores. We’re currently on their highest plan, but because of these issues, we’re seriously considering switching to another app. Hope they improve this soon, because the rest of the platform is solid — but these delays make it very hard to rely on.
Hi there, Thank you for sharing your feedback. I’m sorry to hear about the delays you’ve experienced, and I understand how important timely updates are for your operations. We’ve reached out to you directly via email. Our team is continuously working on improving update times, and your feedback helps guide those improvements. Thank you for giving our platform a try — we hope you’ll allow us the opportunity to address this and provide a more reliable experience moving forward. Best regards,
Dec. 12, 2025
- EDIT - Now fixed! We’ve had on-and-off tracking problems for over a year (two shops) and they never fix the real issue. Previously every time we contact them, support just manually fixes the 50+ broken orders for that moment, but the system loses sync again and again a few days after. It literally feels like talking to a wall or an AI bot that can’t do anything real. We’ve been extremely patient – way too patient – but enough is enough. Since yesterday we’ve been going back and forth: It`s like.. am i talking to an AI or what, cause you never know, but it sure feels like it. First we sent a CSV with all the tracking numbers that aren’t updating. That didn’t work, so we sent the same list in plain text. Then they asked us for screenshots of the frontend – we sent those too. Now they are asking if the tracking numbers are even added to the orders… Seriously? Of course they’re added! They’re added in Shopify, TrackingMore pulls them, and then TrackingMore fails to update the tracking info. The automation is completely broken. How hard can it be for a technician to reach out and try to solve the problem. We have never gotten any feedback whatsoever from a technician. - Update: We finally received a thorough review of the app, and it is now functioning flawlessly. It's a great app; I just wish we had gotten the help sooner.
Hi there, Thank you for sharing your honest feedback. I sincerely apologize for the experience you’ve had. You deserve reliable and great support. We’ve reached out to you directly via email and have already escalated your case for an in-depth review. Our team is committed to getting this resolved properly, not just with temporary fixes but with a long-term solution that restores your confidence in our service. We truly appreciate your patience, and we hope you’ll give us the opportunity to make things right. Please feel free to reply to our email at any time — we’re here and ready to help. Best regards, TrackingMore Team
Nov. 24, 2025
Thank you for taking the time to share your feedback. ✨ We appreciate your honest review and would love to understand more about your experience to improve our services. 💛 We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. 💌 Best regards, TrackingMore Team
Oct. 23, 2025
Thank you for the amazing 5-star review! 🌟 We’re delighted to know you had a great experience with our service and that our team delivered on your expectations. 🙏 Your feedback truly motivates us and reminds us why we’re passionate about what we do. If you ever have suggestions or new ideas, we’d love to hear from you! 💬 Warm regards, The TrackingMore Team
Oct. 17, 2025
Ótimo
Agradecemos o seu elogio! ✨ Ficamos muito felizes que você tenha achado nosso serviço satisfatório e agradecemos muito o seu apoio. Sua avaliação nos inspira a continuar buscando a excelência, servindo como um lembrete útil de por que amamos o que fazemos. 🥇 Atenciosamente, Equipe TrackingMore
Oct. 9, 2025
Supper appli
Nous vous remercions pour votre compliment ! ✨ Nous sommes ravis que vous ayez trouvé notre service satisfaisant et nous apprécions sincèrement votre soutien. Votre évaluation nous encourage à poursuivre nos efforts et nous rappelle pourquoi nous aimons notre métier. 🥇 Cordialement, Équipe TrackingMore
Oct. 3, 2025
I can't live without this app. Trackingmore's triggers for Klaviyo allow me to have ultra-personalized flows in real time so that customers can know all the shipping statuses of their orders; tracking page with no mention of Chinese cities or references to cities that could compromise the store's trust and image; highly customizable. I highly recommend it; I have this app in more than three stores now, with all the automations.
Sept. 29, 2025
top app
A big thank you for your 5-star rating! ✨ We’re so pleased that you had a great experience with our service and that our team was able to meet your expectations. 🙌 Your review is a wonderful reminder of why we do what we do. If you have any more feedback or ideas for us, we’re always here to listen! 📨 Warmly, The TrackingMore Team
Sept. 7, 2025
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Thank you for taking the time to share your feedback. We appreciate your honest review and would love to understand more about your experience to improve our services. We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. Best regards, TrackingMore Team
Sept. 2, 2025
给了我很大的帮助
非常感谢您的好评！✨ 很高兴我们的团队能够顺利指导您完成设置。很高兴您能顺利开始使用我们的应用。💛 如果您有任何其他想法或问题，请随时联系我们！📝 此致敬礼， 团队追踪更多
Aug. 20, 2025
Thank you for taking the time to share your feedback. 💖 We appreciate your honest review and would love to understand more about your experience to improve our services. We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. Best regards, TrackingMore Team
Aug. 12, 2025
Application au top, des fonctionnalités intéressantes. Je recommande sans hésiter.
Merci beaucoup pour votre excellent retour ! 🌟 Nous sommes ravis d'apprendre que vous appréciez l'application et que vous trouvez ses fonctionnalités utiles. Votre soutien est précieux pour nous et nous continuerons à travailler dur pour vous proposer des outils toujours plus utiles. 🙌 N'hésitez pas à nous contacter pour toute autre idée ou question ! 📝 Cordialement, L'équipe TrackingMore
Aug. 3, 2025
Bonne application
Merci d'avoir pris le temps de partager votre avis. Nous apprécions votre avis sincère et aimerions en savoir plus sur votre expérience afin d'améliorer nos services. Nous vous avons contacté par e-mail et attendons votre réponse avec impatience pour vous aider. Nous apprécions votre fidélité et espérons améliorer votre expérience sur notre plateforme. Cordialement, L'équipe TrackingMore
July 30, 2025
Thank you so much for the fantastic 5-star review! 🎉 We’re thrilled to hear you had a positive experience with our service and that our team met your expectations. 🙌 Your feedback is a great reminder of why we love what we do. If you have any suggestions or ideas in the future, we’re always here to listen. 📨 Warm regards, The TrackingMore Team
July 26, 2025
Amazing support, thank you very much for your interest
We're so grateful for your wonderful review and 5-star rating! ✨ It's fantastic to know that our app worked well for you and that our support team provided the help you needed. 💛 Your feedback is invaluable, and we’re always eager to make any necessary improvements. Please feel free to reach out with any further ideas or questions! 📝 Warm regards, TrackingMore Team
July 25, 2025
Customer Services are amazing , you can do anything on this app to track.
We can't thank you enough for your 5-star rating! ✨ It's so gratifying to know that you found our service to be satisfactory and that our support team was able to assist you effectively. 💛 Your feedback inspires us to keep striving for excellence. If you have any additional comments or suggestions, we'd be happy to hear them! 📨 Best, TrackingMore Team
July 24, 2025
Thank you for taking the time to share your feedback. We appreciate your honest review and would love to understand more about your experience to improve our services. We have reached out via email, and we're looking forward to your response so we can assist you further. We value your business and look forward to enhancing your experience with our platform. Best regards, TrackingMore Team