All reviews

Rating Breakdown

  • 5
    90% (300 ratings)
  • 4
    5% (17 ratings)
  • 3
    1% (4 ratings)
  • 2
    1% (3 ratings)
  • 1
    3% (9 ratings)

Reviews with Text

  • 86% (288)
Review RSS Feed Review RSS Feed

4 / 5 Share

March 8, 2022

hey guys, happy with the application. Simple, setup made in 15 minutes and good help of the support team. Now le't's see how clients will react :)

Using app

About 22 hours

Total reviews

1

Average rating

4.0

Developer Reply

Hello there! Thank you so much for your affirmation! ❤️🙆‍♀️ We will do our best to make our functions better. Many customizations are coming, stay tuned! If you need any further support, please feel free to contact us on Live Chat. Best Regards, Chris | Trackingmore

5 / 5 Share

March 6, 2022

The app works perfectly and the dev team fixed my issues very fast. The support is reactive, I recommend the app.

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your affirmation. That is a big motivation for us to provide better apps and services for customers like you ❤️🙆‍♀️ If you need any further support, please feel free to contact us on Live Chat. Best Regards, Chris | Trackingmore

5 / 5 Share

Feb. 22, 2022

This app is everything. I really helps to keep my high volume tracking in line. I can easily view the status of all orders in one space.

Using app

4 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your affirmation. ❤️🙆‍♀️ If you need any further support, please feel free to contact us on Live Chat. Best Regards, Chris | Trackingmore

5 / 5 Share

Feb. 21, 2022

BIEN-nous ce qui vous a plu ou ce qui ne vous a pas plu dans cette application. Vos commentaires peuvent aider d'autres marchants à déterminer s'ils ont besoin de cette application.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your affirmation. That is a big motivation for us to provide better apps and services for customers like you ❤️🙆‍♀️ If you need any further support, please feel free to contact us on Live Chat. Best Regards, Chris | Trackingmore

5 / 5 Share

Feb. 20, 2022

There's no problem when using this app, and that is all I need, and the tracking page looks good too.

Using app

2 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your affirmation. That is a big motivation for us to provide better apps and services for customers like you ❤️🙆‍♀️ If you need any further support, please feel free to contact us on Live Chat. Best Regards, Chris | Trackingmore

5 / 5 Share

Feb. 19, 2022

The tracking application is really essential for an e-commerce. The advantages of Trackingmore are for example the personalized page with the map. The possibility of communicating with other applications is also very interesting. Good job

Using app

About 3 years

Total reviews

13

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your affirmation. That is a big motivation for us to provide better apps and services for customers like you ❤️🙆‍♀️ If you need any further support, please feel free to contact us on Live Chat. Best Regards, Chris | Trackingmore

1 / 5 Share

Jan. 25, 2022

The app doesn't work with local couriers, we have many customers complaints because the status is marked as delivered when orders should have in transit status. We contacted several times app support and they did not fully helped to resolved the issue. The worst part is that we are paying for the service.

Using app

6 months

Total reviews

5

Average rating

3.8

Developer Reply

Hello there! I sincerely apologize for the inconvenience and thank you for your feedback. I have already conveyed your issue to the development team. We have contacted you via email, we will do our best to solve your issue. Best Regards, Chris | Trackingmore

5 / 5 Share

Jan. 5, 2022

Great app, great customer service with immediate Live Chat response. Keep ahead of delivery issues before they occur. Value for money.

Using app

16 days

Total reviews

3

Average rating

5.0

Developer Reply

Hello there! Thank you so much for your affirmation of our customer service. That is a big motivation for us to provide better apps and services for customers like you ❤️🙆‍♀️ If you need any further support, please feel free to contact us on Live Chat. Best Regards, Chris | Trackingmore

5 / 5 Share

Sept. 17, 2021

Great app and great customer service. I can recommend to everyone that is looking for a solid and cheap tracking page in your own branding.

Using app

12 months

Total reviews

3

Average rating

5.0

1 / 5 Share

Sept. 15, 2021

The worst customer support I've ever had in my entire life. All I want from this app was integrating it with Klaviyo, and they state that they have integrated correctly. And immediately after testing it out, nothing was working properly with Klaviyo. Tried contacting their "live" customer support and they only reply to messages after 3 days. Still nothing from them at all on this basic question about a vital feature. That's why you pay more for a better app (AfterShip).

Using app

4 days

Total reviews

2

Average rating

1.5

5 / 5 Share

Sept. 4, 2024

Trackingmore has been an invaluable tool for my Shopify store! While I've experienced some minor issues with the app due to occasional bugs, the support team more than makes up for it. Their customer service is simply outstanding—always available, incredibly approachable, and lightning-fast in their responses. They genuinely care about their users and consistently go the extra mile to ensure everything runs smoothly. When the app is running, it works like a charm, and they’ve been fantastic about accommodating my custom requests. Their dedication to helping customers is why they deserve every one of these 5 stars. Highly recommend!

Using app

Over 3 years

Total reviews

2

Average rating

3.0

5 / 5 Share

May 28, 2021

Phenomenal customization and set up support. The app is perfect for displaying exactly what you want customers to see while omitting things you want to keep hidden. Fantastic app!

Using app

About 7 hours

Total reviews

28

Average rating

4.5

5 / 5 Share

May 23, 2021

This app helps me tracking packages stock in transit, giving me a heads up of potential complaints from customers with delays on deliveries. They customized it for my store. I really love i

Using app

9 months

Total reviews

8

Average rating

3.5

5 / 5 Share

May 18, 2021

I love its dashboard, giving me a great visibility of the status of all shipments. The translation feature is also crucial to us. I just wished that the free plan were limited only by volume, and not by functionalities. The email alerts seems to be very helpful, and I wish they were available on the entry plan as well.

Using app

13 days

Total reviews

10

Average rating

4.6

5 / 5 Share

May 6, 2021

This app has helped us provide a better experience for our customers which is a key focus for us. The support we have gotten has been great. Highly recommend

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2021

Very happy so far! They have provided a great service and the customer service was great as they helped with any issues we had.

Store

NGX

Using app

2 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

April 18, 2021

Super useful app. It has reduced my customer service tickets by 30-40% since installing. TrackingMores customer service was extremely helpful and responsive to help me get set up.

Store

Agilite

Using app

12 days

Total reviews

4

Average rating

5.0

5 / 5 Share

April 14, 2021

Application pratique pour suivre les expéditions des clients et les tenir informés. Support rapide et efficace.

Using app

About 2 months

Total reviews

6

Average rating

4.8

5 / 5 Share

April 14, 2021

The app helped us to improve our customer experience a lot and with any problem we always received great customer support. All in all really recommended.

Using app

4 months

Total reviews

15

Average rating

4.8

5 / 5 Share

March 17, 2021

Super customer service. Quickly solve my questions and very easy to use the app. Detail guidance and online customer serivce. Respond quickly. Highly recommended!!!!!

Using app

About 2 months

Total reviews

4

Average rating

5.0