All reviews

Rating Breakdown

  • 5
    91% (678 ratings)
  • 4
    4% (33 ratings)
  • 3
    1% (7 ratings)
  • 2
    1% (5 ratings)
  • 1
    3% (19 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 15, 2020

lovely interface, and wonderful support. Best tracking app out there!!! We will be using them for plenty of time to come :)

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 5, 2020

A l'écoute et très investit, excellente équipe qui répond rapidement et gère les problématique. Je conseille vraiment !. Une grande aide pour les clients

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2020

Had some issues with removed order items still showing in the customer's tracking number. Other than that it is a good app.

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2020

The app itself is good. The idea as far as I understand and have used so far, the customer enters the order no. not the tracking number, enters their email and will see their shipment update on the merchants website. I do think though that customer tend to find it a hassle having to go to the merchant's site every time to check shipment progress. Going forward I may look for the option where the customer gets an update via email or sms every time there's an update to their shipment.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 16, 2020

1.The app is amazing. The best of its category. The prices are good and affordable. 2.The support team is just perfect. Respond quickly and offer a good service.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 16, 2020

The team were able to complete set-up in no time and sent me some helpful links to get started. Great customer service.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2020

Loving the app so far. I've tried many others and this one has shown to be the best. Developers and support team are quick and happy to help!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 7, 2020

The Tracktor team provides excellent customer support! They go above and beyond to make sure you are satisfied as the customer. It's hard to find apps who have such an attentive support team. My experience has been great thus far and will be taking a leap toward the Mesa app next.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

I used this app in the past and I had no issues with it. It worked great. This time I'm opening a new store and Tracktor helped me with the setup in less that the 24hs promised. Flawless service so far! Thanks guys.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

didn't use it yet but from the start it looks WAY better than any other tracking app i've used. Good start!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

Really great app and customer service. Great with Klaviyo Integration. Please keep developing and improving this app!

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 4, 2020

Excellent customer support! Abby helped me set up Tracktor properly and I love the features - great app!

Store

Silkaro

Using app

15 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 1, 2020

Really love the app. Cheap price, amazing customer service, easiest & best integration – amazing work guys!

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 30, 2020

Hello support in the preview the display is shifted and the heading in very large letters what can I do?

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 24, 2020

Anh was absolutely professional, kind and friendly and fixed my conern in a breeze. I am so glad for this perfect service with no wasting time and getting immediately to the heart of it. Thanks a lot for your help! I am happy now! You made my day! Best regards, Jorrit

Using app

4 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 24, 2020

This app is exactly what i was looking for. I needed custom updates such as "part is being designed" "part is being fabricated" and this is the only app I could find with these. The support team were so helpful in editing my tracking page. I wasn't font sizes changed and colors and their turn around was so quick. Thank you so much!!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 24, 2020

Great app! I very much appreciate the support team. They helped me to fix centralize my tracking page. Thanks guys)

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2020

Really the best app to track orders, fast and precise!! The support was very helpful to fix some code bugs, you deserve the 5.

Using app

8 months

Total reviews

1

Average rating

5.0

1 / 5 Share

July 22, 2020

So they have been charging me even after uninstalling the app. I need this fixed asap. Please contact me

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi Yohsuke, As you uninstalled the app after the start of the billing period your subscription charge was automatically processed by Shopify. We have reached out via email to confirm that your refund request was completed. -Annette (Director of Customer Success)

5 / 5 Share

July 21, 2020

Had some issues with tracking updating at first but their live chat helped me fix it within an hour. I'd definitely recommend this app to help keep customers updated on their order status.

Using app

Over 2 years

Total reviews

1

Average rating

5.0