Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,559
chart
#463
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
34%
-
Less than a month
25%
-
Less than a year
23%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify app, Transcy, are quite mixed. Positive aspects include excellent customer service with prompt problem-solving, helpful guidance, and quick responses. Users appreciate the multilingual translation capabilities and the ease of use of the app. However, negative aspects include issues with updates causing problems on the website, poor customer support experiences with AI bots and long response times, unexpected changes to website code, and pricing concerns. Some users also reported significant drops in sales and technical difficulties after using the app.
Highlights
Review RSS Feed
All reviews
Dec. 8, 2025
They helped us solve the problem quickly and professionally. We have been using the app for several years now.
Dec. 7, 2025
Transcy support team was incredibly helpful and responsive. They walked me through every step and resolved my issue quickly. Excellent service!
Nov. 27, 2025
NOT USEFUL AT ALL , IF YOU NEED TO PROOF PLEASE READ THEIR MESSEGE FROM CUSMER SERVICE Hi, I'm Mary, your personal assistant. Welcome to Transcy. The Free plan supports only 1 non-editable language with no product translation or editing features. It’s mainly for testing basic functionality, not full translation.
Hi sir, This is Carrick, and we apologize for the trouble you've been experiencing. It seems our previous message may not have conveyed the information clearly, and we sincerely apologize if that led to any confusion. Just to clarify, you can find the Free plan anytime by following these steps: Account & Settings → Change plan → Scroll down → Select “Free plan.” With the Free plan, you can add 1 target language and access several basic settings to support your store. In addition, we offer a 7-day free trial on all paid plans, so you can explore every premium feature without any charges during the trial period. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support Best Regards Carrick Transcy by FireGroup Technology
Nov. 24, 2025
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more