Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,558
chart
#730
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
34%
-
Less than a month
25%
-
Less than a year
23%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify app, Transcy, are quite mixed. Positive aspects include excellent customer service with prompt problem-solving, helpful guidance, and quick responses. Users appreciate the multilingual translation capabilities and the ease of use of the app. However, negative aspects include issues with updates causing problems on the website, poor customer support experiences with AI bots and long response times, unexpected changes to website code, and pricing concerns. Some users also reported significant drops in sales and technical difficulties after using the app.
Highlights
Review RSS Feed
All reviews
Nov. 27, 2025
NOT USEFUL AT ALL , IF YOU NEED TO PROOF PLEASE READ THEIR MESSEGE FROM CUSMER SERVICE Hi, I'm Mary, your personal assistant. Welcome to Transcy. The Free plan supports only 1 non-editable language with no product translation or editing features. It’s mainly for testing basic functionality, not full translation.
Hi sir, This is Carrick, and we apologize for the trouble you've been experiencing. It seems our previous message may not have conveyed the information clearly, and we sincerely apologize if that led to any confusion. Just to clarify, you can find the Free plan anytime by following these steps: Account & Settings → Change plan → Scroll down → Select “Free plan.” With the Free plan, you can add 1 target language and access several basic settings to support your store. In addition, we offer a 7-day free trial on all paid plans, so you can explore every premium feature without any charges during the trial period. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support Best Regards Carrick Transcy by FireGroup Technology
Nov. 24, 2025
Nov. 19, 2025
The experience was excellent. Their human customer service can solve problems promptly and also provide very good guidance.
Nov. 13, 2025
After the update, numerous issues have arisen. All languages in my store have disappeared, leaving only the default language. I've tried various settings but still can't display other languages properly. Moreover, the customer support system is a complete mess. No one can answer my questions—only an AI is available.
Hi sir, This is Ethan, and we apologize for the trouble you've been experiencing. 1. Regarding the language issue, our team checked your case and, from our previous conversation, it appears we were able to guide you through the steps and you confirmed that the problem had been resolved. We sincerely hope everything is now working smoothly on your end, but if anything is still not functioning as expected, please let us know — we’re here to help until it's fully resolved. 2. About the customer support experience, I completely understand why it felt unhelpful. Just to clarify for future reference, whenever you start a new chat, you’ll first interact with our AI assistant. We introduced this system because our human support team cannot operate 24/7, and the AI helps handle common questions quickly. When the AI cannot resolve the issue, the conversation is automatically escalated to a human agent. That said, we acknowledge that our AI still has limitations, and I’m genuinely sorry that this affected your experience. Improving its accuracy and usefulness is one of our top priorities, and we’re actively working on strengthening both AI performance and overall support quality. Best Regards Ethan Transcy by FireGroup Technology
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