Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.5
feedback
2,552
chart
#440
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
33%
-
Less than a month
25%
-
Less than a year
23%
-
More than a year
7%
Reviews Summary
The reviews for the Transcy Shopify App are quite polarized, with a mix of positive and negative feedback. Positive aspects highlighted by users include the smooth and user-friendly settings, excellent customer support, quick issue resolution, and efficient problem-solving by the support team. On the other hand, negative reviews mention various issues such as bugs, translation mistakes, poor UI design, high pricing, lack of cleanup tools after uninstallation, incompatibility with Shopify settings, slow customer support, unauthorized code changes, and loss of original content after updates. Some users also expressed dissatisfaction with the pricing changes and the quality of translations provided by the app.
Highlights
Review RSS Feed
All reviews
Feb. 27, 2026
Feb. 24, 2026
An Absolute disaster. So many bugs and mistakes in the translations handled by Transcy (I used an API via DeepL) and the support is extremely tiresome and lazy. Glossary rules are ignored at random, and texts are partly and weirdly translated. This is by Transcy - not DeepL. The UI in the app is beyond horrible and I am very familiar with complex systems. I warn you. Stay away from this company.
Hi there, This is Cris. We’re truly sorry to hear about your experience and understand how frustrating this must have been. Regarding the translation quality and glossary rules, Transcy processes content through the selected provider (such as DeepL), but glossary behavior and partial translations can be affected by sync status, cache, or rule configuration. That said, this is not the experience we aim to deliver. We take your feedback about bugs, UI, and support quality very seriously. If you’re open to it, we’d appreciate the opportunity to review your specific case in detail and identify exactly what went wrong. We’re committed to investigating thoroughly and providing a proper resolution rather than leaving things unresolved. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Best regards, Cris Transcy by FireGroup Technology
Feb. 17, 2026
I’ve had a disastrous experience with Transcy. What was supposed to be a simple translation solution turned into a massive technical debt for my Shopify store. The main issues we faced: Hreflang Conflicts: The app generated hundreds of "743 Hreflang Conflicts," confusing Google by trying to host multiple languages on the same URL without proper subfolder mapping. Orphaned "Ghost Code": Even after deactivating the switcher, the app left behind messily injected tags and "markup junk" that required manual coding to remove. 404 Errors & Broken Links: We’ve been plagued with 4xx client errors and broken collections paths directly linked to how the app handles language routing. No Cleanup Tool: Unlike other professional apps, there is no accessible "Clean up markup" or "Remove theme code" feature. Once you stop using it, you’re left with a broken theme that you have to fix yourself. Incompatibility: It fights with native Shopify Markets settings rather than working with them, leading to duplicate pages and conflicting SEO signals. If you don't want to spend hours in your theme.liquid fixing 404s and cleaning up redundant code, stay away from this app.
Hi there, This is Brian, and we sincerely apologize for the frustration caused. Regarding your issues, as follows: Hreflang: Shopify automatically generates hreflang tags. Transcy focuses on translating content to work within Shopify’s SEO structure, we do not override its core hreflang system. Ghost code / 404 errors: We’re unable to identify the issue based on the current details. Please reinstall the app and share specific URLs or reports so we can reproduce and investigate properly. Cleanup tool: When the app is fully uninstalled, injected code is designed to be removed automatically. If any leftover code remains, please contact us and we’ll review and clean it up. Shopify Markets & SEO: Transcy supports multilingual content management, but search rankings depend on many external factors beyond our control. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Looking forward to your reply. Best regards, Brian Transcy by FireGroup Technology
Feb. 16, 2026
Hi there, This is Ben. We’re very sorry to hear about any inconvenience it may have caused. That’s certainly not the standard we strive for. We haven’t received any prior support requests from you, and we would truly appreciate the opportunity to look into this and resolve it. Could you please try reinstalling the app to see if the issue improves? We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Looking forward to your reply. Best regards, Ben Transcy by FireGroup Technology
Feb. 16, 2026
Hi there, This is Saha. We’re truly sorry for your 1-star experience and any frustration it may have caused. That’s definitely not the experience we aim to deliver. We couldn’t find any support request from you yet and would really appreciate the chance to investigate and make things right. Could you please try reinstalling the app? We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support. Hope to hear from you soon Best Regards Saha Transcy by FireGroup Technology
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