Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,544
chart
#431
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
33%
-
Less than a month
25%
-
Less than a year
23%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the quick and helpful customer support provided by the team, with specific mentions of team members like Anna, Mary, Teresa, and Raymond. Users also highlight the app's ability to translate content efficiently and the ease of use in setting up multilingual features for their online stores. Additionally, some users have been using the app for several years and find it to be a valuable tool for their businesses. On the negative side, there are complaints about the pricing of the app, with some users feeling that it is too expensive for the features provided. There are also issues raised about the app not working properly after updates, leading to loss of content, language settings, and even traffic for some users. Some users have expressed frustration with the customer support, mentioning long response times, difficulties in communication, and unauthorized changes to website code. Overall, while the app offers useful translation features and good customer support, there are concerns about pricing, functionality after updates, and customer service.
Highlights
Review RSS Feed
All reviews
Dec. 24, 2025
Dec. 23, 2025
New plans pop up every day, and I don't want to subscribe anymore, so I uninstalled the app. But it's still charging me every month. What should I do to get rid of this app?
Hi there, This is Saha. Thank you for reaching out — I completely understand how frustrating it must feel to see charges continue after you’ve decided not to use the app anymore. I’d like to clarify what happened to help put your mind at ease. During this period, as per the terms of your selected Growth plan, your subscription remained active, and the corresponding monthly charges were applied. That’s why you noticed charges up until your latest billing cycle, which ran from November 27, 2025 to December 27, 2025. That said, I want to reassure you that since you uninstalled the app on December 23, 2025, your subscription has now been effectively cancelled. You will not be charged again for the Transcy app going forward. If you still notice any unexpected charges or would like us to double-check your account status. I have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support. Best Regards Saha Transcy by FireGroup Technology
Dec. 19, 2025
This app is horrible. Nothing works. Needs a ton of work for them to be charging as much as they are charging. Customer support is very good, they try their best, but nothing you can do with an expensive app that doesn't work at all. Tried using it several times, and was as patient as I could. Auto translated twice already for 20 languages, just for it to say it was never auto translated, huge waste of my time.
Hi sir, This is Ben, and I am truly sorry for the frustration you’ve experienced. I completely understand how disappointing it is to invest time and money only to feel like things aren’t working as expected. Especially after multiple attempts and being patient throughout — that’s not the experience we want for you. I can see that our support team is actively assisting you and has already begun providing relevant solutions to address the auto-translation issue you mentioned. We’ll continue working closely with you to pinpoint what went wrong and make sure you can use the app as intended. Thank you again for your patience. We’re committed to getting this resolved for you. Best Regards Ben Transcy by FireGroup Technology
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