Transcy: AI Language Translate
Transcy - Shopify Translation App
Rating
4.6
feedback
2,650
chart
#1,876
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
35%
-
Less than a month
25%
-
Less than a year
22%
-
More than a year
5%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support, quick assistance from agents like Mary, Raymond, and Teresa, and accurate translations with the help of Openai. Users also appreciated the ease of navigation within the app and the ability to customize features to meet their needs. On the other hand, negative reviews mentioned issues with translations not working correctly, problems with the switcher functionality, and high pricing for certain plans. Some users experienced difficulties with customer support, including interactions with AI chatbots and delays in issue resolution. Overall, the app seems to have a strong focus on translation accuracy and customer service, but there are areas that need improvement to enhance user experience.
Highlights
Review RSS Feed
All reviews
July 31, 2025
Anna and team are super empathic and fast resolving issues. The app is very good too. Anytime that I need, they're there to help.
July 29, 2025
Hi there, Here's Jena from Transcy. Thank you so much for your great rating Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/ If you have any further questions, please feel free to contact us via our live chat, or email us at support@transcy.io Regards, Jena Transcy by OneCommerce
July 28, 2025
We've been using Transcy for our multilingual Shopify store and are really happy with its features and performance. It’s user-friendly, works smoothly, and makes localization easy and efficient. The support team is very responsive and professional — they quickly helped us resolve a few technical issues and answered all our questions in detail. Highly recommended for anyone looking to expand their store into multiple languages!
Hi there, This is Jocelyn from Transcy. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our OneCommerce blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://onecommerce.io/blog/ If there's anything else we can do to help, please let us know via our live chat or email us at support@transcy.io Regards, Jocelyn Transcy by OneCommerce
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