Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.4
feedback
2,532
chart
#491
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
33%
-
Less than a month
25%
-
Less than a year
23%
-
More than a year
7%
Reviews Summary
The reviews for the Transcy Shopify App are quite polarized, with a mix of positive and negative feedback. Positive aspects highlighted by users include the smooth and user-friendly settings, excellent customer support, quick issue resolution, and efficient problem-solving by the support team. On the other hand, negative reviews mention various issues such as bugs, translation mistakes, poor UI design, high pricing, lack of cleanup tools after uninstallation, incompatibility with Shopify settings, slow customer support, unauthorized code changes, and loss of original content after updates. Some users also expressed dissatisfaction with the pricing changes and the quality of translations provided by the app.
Highlights
Review RSS Feed
All reviews
March 17, 2026
This is horrifying - It has completely hijacked my store - Changed the links. I cannot even edit anymore. He broke the links, translated literally. I just uninstalled it
Hi there, This is Brian. We’re truly sorry to hear about your experience. That sounds incredibly frustrating, and we completely understand why you felt the need to uninstall the app. However, we also noticed that we haven’t received any recent report from you regarding this specific issue. The last time you contacted us was on January 25, 2026. After that, our team followed up multiple times to continue supporting you, but we didn’t hear back from you. Because of that, we didn’t have the chance to investigate or prevent the issue you’re experiencing now. We genuinely wish we had been given the opportunity to step in earlier and assist you before things escalated. If you’re open to it, we would really appreciate another chance to help. We’ll prioritize your case and work with you step by step until everything is back to normal. Looking forward to hearing from you. Best regards, Brian Transcy by FireGroup Technology
March 15, 2026
These are scammers. They take money, but the program doesn’t work and translates nothing. They do not refund the money. They should be blocked on Shopify.
Hi there, I’m Brian. I personally apologize for your experience, and I understand how frustrating this must feel. Please rest assured that we are committed to handling your case fairly, including providing a reasonable refund if applicable. However, before proceeding, we’d really like the opportunity to investigate the issue and fix the root cause, as the app should be working properly for your store. We have noticed that one of our colleagues is in touch with you via email. Please let them know if you need further support. Looking forward to hearing from you soon Best Regards Brian Transcy by FireGroup Technology
March 14, 2026
Bad technical experience. We're waiting for a refund of almost 1000 USD for several months now... very bad support with slow or no communication. Can't recommend Transcy!
Hi there, This is Saha. I’m truly sorry to hear about your experience and completely understand your frustration. According to our records, your refund request was submitted on Feb 23, and I responded the same day, offering to investigate the issue and identify the root cause. In that message, I also sent a collaborator access request so we could review your store more thoroughly. The email was opened, but we didn’t receive a reply. I followed up again on Feb 24, which was also viewed, though we unfortunately didn’t hear back. At the moment, I can see that the Transcy app is still installed on your store. I just wanted to check if you’re open to continuing with us, I’d be more than happy to personally assist in resolving the issue and ensuring everything works as expected. If you’d prefer not to continue using the app, we can absolutely review your case and consider a refund for the remaining unused period We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Best regards, Saha Transcy by FireGroup Technology
March 19, 2026
I have been using Transcy for translation on my Shopify store for months, and the app itself worked decently for basic multilingual needs. However, in late January 2026, Transcy unilaterally changed my subscription plan WITHOUT my consent or any prior notification, upgrading me to a much higher tier and charging me nearly $200 extra per month. This is a blatant violation of consumer trust and business ethics. I never approved the plan change, received no email alert, and only discovered the massive overcharge when checking my Shopify billing. Their support has been unresponsive when I requested a downgrade and refund for the unauthorized charges. For any merchant considering Transcy: BEWARE. They will arbitrarily change your plan and overcharge you without permission. This is unacceptable for a paid app on the Shopify marketplace. I cannot recommend this app at all due to this predatory billing practice. edit on 3.19 After two days of communication and assistance from Shopify staff, Transcy refunded me the extra $189.90. Although this wasn't all the extra money I'd spent since January 26th, I'm still grateful for their willingness to communicate amicably and try to resolve the issue.
Hi there, This is Ben. I'm truly sorry to hear about that and understand how frustrating unexpected billing can be. Regarding your concerns, as follows: 1. Our pricing was updated on Sep 4, 2025 and applied to all users. Notifications were sent via email and in-app, though they may have been missed. 2. On Jan 26, 2026, your store upgraded to the Cross-border plan with extra resources, adding about $189. Please note that only the store owner can approve charges via Shopify, not Transcy. 3. On Mar 15, 2026, the plan was downgraded to Continental, and Shopify will automatically prorate the unused amount. 4. If anything is unclear, I’m happy to clarify further. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Hope to hear from you soon Best regards, Ben Transcy by FireGroup Technology
March 13, 2026
To be honest this whole setup is so vague that I do not feel confident Trancy is a tool I'd like to work with.
Hi, Here's Aiden. I’m truly sorry to hear that your experience with our app hasn’t been a positive one, and I apologize for any inconvenience or frustration caused. We’d really value the chance to improve your experience. Please consider reinstalling the app and let us have a final chance to support you with the highest priority If there’s any part of the setup that feels unclear, please let us know. We'd be glad to guide you step by step and make the process as smooth as possible. We also noticed that one of our team members is already assisting you via email. Please feel free to let them know if you need any further support. Looking forward to hearing from you Regards, Aiden Transcy by OneCommerce
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