Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
6,023
chart
#1,428
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
10%
-
Less than a month
22%
-
Less than a year
51%
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More than a year
13%
Reviews Summary
The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects include helpful customer service, quick responses, and ease of use. Users appreciate the app's features for international business expansion and translation capabilities. However, negative reviews mention issues with billing, misleading payment plans, slow translations, and difficulties in customization. Some users also expressed frustration with the app's interface and functionality limitations. Overall, the app seems to be beneficial for those seeking multilingual support and international growth, but improvements are needed in terms of transparency and user experience.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 16, 2025
The app works good on the frontend with the switcher. But when you use the app as a backend translator for Shopify languages, it works randomly for different languages, translating some parts of strings, and leaving others without translations. The frontend switcher causes CLS issues. The app support doesn't know that their app can work without the switcher, and I needed to explain the same thing to a new person again and again for two weeks already. The support is not competent in most of the cases. As for now - they are not able to resolve not translated parts via their app. If the issues are fixed, I'll upgrade my rate for this app.
April 5, 2025
One of the worst translation apps I've used. They take no responsibility and always blame someone else for any issue. I paid over €300 for translations, and I still had to manually fix missing parts myself. I honestly cannot recommend this app. Unfortunately, I'm now stuck with them because everything has already been translated through their system, and leaving would mean losing my entire investment. Please be extremely careful when choosing your translation app. You're often better off translating manually using ChatGPT – it’s far more cost-effective, and you have full control over the results.
Hi sir, This is Brown and we're deeply sorry for any inconvenience causing to your experience - We want to assure you that we never intend to pass the blame; we always strive to understand the root cause of any issue and provide the best possible solution. In some cases, the issue might stem from factors outside of our direct control - We've taken note of your specific concern regarding the lost translations. Just want to shed some light on why that might have occurred. When you switch to a new theme on Shopify, it's essentially seen as a completely different structure by the system, even if it's a duplicated theme. Each theme has its own unique ID and content structure. Therefore, theme-specific translations need to be redone when you change themes - Although this doesn't solve the immediate problem, we hope it clarifies why this happened and we have seen that one of my colleagues has reached out you via email with clear explanation, please let them know if you need further support. Best Regards Brown Transcy by OneCommerce
April 2, 2025
Eleanor has been a big help with answering and fixing any inquiry i have had so far with them. App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!
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