Transcy: AI Language Translate
AI translation (OpenAI, DeepL) & automatic currency converter.
Rating
4.5
feedback
2,565
chart
#557
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
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Less than a day
33%
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Less than a month
25%
-
Less than a year
23%
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More than a year
7%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback from users. On the positive side, many users praised the efficient customer service provided by the support team, mentioning specific team members like Anna, Mary, and Teresa who were helpful and responsive. Users also appreciated the ease of use of the app and its ability to provide multilingual translations and currency updates. However, on the negative side, several users expressed dissatisfaction with the app's performance, citing issues such as incorrect translations, disappearing languages, and problems with pricing display. Some users also mentioned difficulties with customer support, including slow response times and unhelpful AI-generated replies. Additionally, there were complaints about unexpected price increases and unauthorized changes to website content.
Highlights
Review RSS Feed
All reviews
Feb. 10, 2026
This APP is awesome! First of all the settings and everything is super smooth and user friendly. Second of all they have an amazing customer supports that helps along the way if there is any issues with the translation of the website. I would recommend this APP to anybody that wants to expand their Shopify store.
Feb. 3, 2026
Anna fixed the problem I had at checkout today with a collaborative effort, I highly recommend the app.<3
Using app
9 months
Total reviews
1
Average rating
5.0
Jan. 30, 2026
PLEASE NOTE: you pay a subscription fee and translations are charged (in the form of tokens that you have to purchase). Each word translated into a language costs 1.2 tokens. You get around 500 tokens per month, which is not nearly enough especially if you have multiple languages and product page
Hi, This is Ben. We’re sorry that your experience didn’t meet expectations, and thank you for letting us know To clarify how translations work in the app: Google Translate does not use tokens, while AI-powered translations do. Your plan includes 500 free AI tokens per month, and unused tokens roll over automatically. You can combine both options using AI translations for high-priority content and Google Translate for the rest to balance quality and cost. We’re happy to review your setup and suggest the most cost-effective approach if needed. We have noticed that one of our colleagues is in touch with you via chat and email as well. Please let them know if you need further support. Best Regards Ben Transcy by FireGroup Technology
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