Shopify Translate & Adapt
Shopify Translate & Adapt: Ecommerce Translation App
Rating
4.6
feedback
1,288
chart
#1,824
All reviews
Rating Breakdown
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Dec. 17, 2023
Why is this application unable to translate into Arabic? لماذا هذا التطبيق عاجز عن الترجمة الى العربية؟
Hi, we'll come back to you on this.
Oct. 19, 2023
NEFUNGUJE... POŘÁD NAČÍTÁ A PAK NIC
Hi, we've sent an email to work out what happened here - hopefully this was a temporary issue.
Oct. 10, 2023
i cannot open
Hi, we've sent an email to work out what happened here - hopefully this was a temporary issue.
Sept. 21, 2023
Absolutely terrible. There is no more search option when editing the translations. Shopify as a whole gets worse and worse, apps too!!!!
Store
My Store
Using app
28 days
Sorry to hear you are having challenges. We have reached out for more information.
July 9, 2023
Terrible assistence and support. There is no instruction anywhere, if there is a problem they do not help and ask you to hire someone. Terrible button!!! It's at the bottom of the page where no one sees, has no choice of style and how to switch to the header. There's no way to know whether or not it's working.
To update, the issues here were around placement of the language switcher and challenges with a 3rd party theme. Support has been provided. Please be in touch.
June 22, 2023
Serious Translation Issue Overshadows Shopify's Positives!! My previous positive experience with Shopify has been overshadowed by a significant issue with the 'Translate & Adapt' plugin. Crucial for accurate product translations, this plugin has begun showing products as 'unavailable' on my translated pages, despite their availability on the regular pages. Despite extensive troubleshooting efforts, the problem persists, highlighting a major disconnect between Shopify and its third-party plugins. The impact on my ability to serve my customers compels me to give Shopify a 1-star review. I hope this review prompts a swift resolution to these compatibility issues that significantly hamper an otherwise promising experience.
Thanks for the feedback. We have sent over a message to you to chat about the problem you've experienced. Overall Translate & Adapt has no ability to change availability of your products. It can only take existing content and translate or localize it in different markets and languages.
March 11, 2023
The app Translate & Adapt does not translate the filter in a collections page. We tried to address this issue to their support and they refer us to Shopify support, where the app is actually internal to Shopify. Either way they didn't help us and claim it on Shopify. It doesn't matter where the problem is rooted but still is kind of pointless that such a crucial part of a shopping platform can't be translated.
Hi, thanks for trying out the app and sharing feedback. Whilst this was an issue from outside Translate & Adapt, we recognise the frustration and confirm the relevant team has addressed this and filter values and labels are now fully translatable.
March 9, 2023
WORST EVER!!! The app totally destroyed my store! After i deleted the App because it did not work as i should I COULD NOT CUSTOMIZE MY OWN STORE ANYMORE! HOW DO I GET MY NORMAL ¨CUSTOMIZE¨ BACK???
Hi there, not clear what's happened here but please get in touch via the email sent to you and we'll fix for you. Thanks, Translate & Adapt team
Feb. 24, 2023
Finally a mean to translate the content of our shop, from Shopify themselves. However, completely unusable as long as there is no option to exclude the translation of some fields. We have some metafields on products/collections that contain code or identifiers, we obviously don't want to translate those, and we can't get over all of them manually to revert them back to their original content on the translated version of the store.
Thanks for using the app and the feedback. Please see an email send with how this is achieved.
Feb. 9, 2023
With Unknown reason， every time we log out some translations will be lost, we have to constantly reset the translations
Hi, thanks for using the app and the feedback - please check your email for a response.
Feb. 9, 2023
With Unknown reason， every time we log out some translations will be lost, we have to constantly reset the translations ..
Hi, thanks for using the app and the feedback - please check your email for a response.
Jan. 30, 2023
De repente dejó de funcionar. Desinstalé e instalé de nuevo y me dice que no tengo permiso para instalarla.
Hi, thanks for using the app and the feedback - please check your email for a response.
Jan. 19, 2023
Mon application ne veux plus s'afficher et fonctionner et je n'ai absolument aucune idée du pourquoi
Hi there, Thank you for taking the time to write a review - we are very sorry you lost access to the app. This was a momentary outage that is now fixed. Please let us know if it is not working at [email protected]
Jan. 4, 2023
Limited to 2 languages, the upsell has hidden in the details, there are other apps that offer this for free
We've attempted to reach out - please be in touch at [email protected] --- Thanks for trying out the app, sorry to hear about your experience. You can have up to 20 languages with Shopify, and use auto-translation with 2 of them with Translate & Adapt, without word limits. We aim to make this clear - it's here: https://apps.shopify.com/translate-and-adapt/ and shows when you first click auto-translate. Feedback welcome on how we can ensure no nasty surprises. There is not currently an upsell, though we are considering how to allow for more. Translate & Adapt can be used alongside other apps that use the Translations API, so you could get further auto-translations from an additional app.
Dec. 21, 2022
This app is horrible in so many ways. No way to set default language without UNINSTALLING the language you translated??? what's that? lets say I set up 3 langauges, English (Default), Polish and Icelandic, translate everything. and then want to make Icelandic the Default one, that will DELETE my translation and I need to start over, but NO, that won't work because that language does not have the assets strings to be translated when default... I lost weeks of translation work due to this app and my store is a mess
Hi there, thanks for trying out the app and sorry to hear you've had a rough experience. It sounds like you're describing Settings > Languages functionality issues rather than Translate & Adapt, but we'll be in touch nonetheless and sort all we can. Translate & Adapt team
Sept. 26, 2023
EDIT: After using the app, for a while I had to change my review unfortunately. Every time I make any changes to my product listing, changing product variants, the variants end up showing as not-available in the translated versions or old variants still show.... I would have to either create a complete new product listing every time I make some changes, wich would mean I would loose my reviews or I would have to download the CVS file and manually go through that and upload again etc...... incredibly frustrating. Old review: I used this app to translate my english content into italian and german. The automatic translations are decent but obv still need to be revised so they don't sound like a literal translation. I would like it if the app was a bit more intuitive to use and most of all it would be great if it had 3 languages for free. especially for shopowners in europe with its many languages
Dec. 21, 2022
The Finnish translations are awful, and the worst thing is that this app is affecting every other language app and making it nearly impossible to fix it. I can't recommend this.
Hi there, the auto-translations are provided by Google Translate. The quality of languages may vary and we'll note that Finnish was not as you'd hoped for your store. We'll be in touch to understand clashes with other apps; Translate & Adapt does not add code to the theme. The Translate & Adapt team
Nov. 13, 2022
I DID NOT INSTALL THIS APP. Shopify apparently took it upon themselves to do so without my consent or knowledge. And it MESSED UP MY SHOP. I am absolutely FUMING about it. They should NEVER EVER EVER install ANYTHING without consent.
The app was installed when a market was added, as markets create the ability to adapt content by market - such as color in the USA and colour in the UK. After this feedback we stopped it from installing here as it was clearly unexpected. The theme's country selector became activated as a new market had been added, which is common across themes to enable switching country, and can be turned off in Online Store. There was a redirect that happened on this store due to some leftover code from a since deleted app, which we identified and provided a fix for. I hope this helps to communicate that nothing intentionally untoward went on and we're here to help.
Oct. 14, 2022
Buggy! Now I am on a state it says it is translating and never finishes the job. Regardless if I clean the cache, change the browers, or even uninstall and install the app again does not work. Very bad design and the problem is probably on the back end.
Thank you very much for this review. There was a technical problem that prevented your translations from finishing. This problem has been resolved, so we'd love to invite you back to try the app again :)
Oct. 5, 2022
Can't add both Traditional & Simplified Chinese to the site, and only allow choosing one of it, that's not make any sense... do u know in Asia Pacific trilingual that included English, Traditional Chinese, Simplified Chinese are quite common. I'm so disappointed T_T...
Hi there, these are fair critiques. Whilst this situation isn't caused by the app directly, a Shopify level solve will be required. The reason for it happening is the clash with the markets subfolder format: example.com/{language ISO code}-{country ISO code}/ but we are looking at a solution - accelerated by your feedback, so thank you. Note that it is unique to having both forms of Chinese on one market, but your use case totally makes sense. We'll be in touch once we have something to test.