Triple Whale Analytics
Triple Whale | The AI Data Platform for Ecommerce
Rating
4.1
feedback
75
chart
#4
All reviews
Rating Breakdown
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Nov. 7, 2024
By far my most used Shopify Application. The new Moby feature is great already despite being new. It's still got a few small bugs, but overall, it's probably the best feature I've seen for finding custom data I can't get on any other platform. Custom reports are great for tracking key metrics are fantastic. Sonar was a huge game changer for our international ads as well. All around, this is an absolute key app for any business doing over $50k/month. If you're under that, I'd still get setup on the free plan to get started.
Nov. 7, 2024
Triple Whale has been great for our company! Keeping track of ad spends across many different platforms is a breeze. I love how I can customize my dashboard to view whichever key metrics I prefer. Also, taking a deep dive into my data is super easy, very happy with it so far!
Nov. 6, 2024
Avoid!! They'll never issue a refund. Terrible customer service and they made it nearly impossible to cancel subscription
Oct. 28, 2024
worst app on Shopify!! can't even add my store or delete one of my previous stores....
Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it; can you please submit a ticket here? https://www.triplewhale.com/contact We'll be on the lookout for it.
Oct. 23, 2024
My Google ads account got banned because of installing this pixel. Don't use this tool. It doesn't work well
Hi there, that shouldn't be the case! We'll reach out to troubleshoot with you. Please be on the lookout for an email from us!
Sept. 24, 2024
Absolute garbage customer service. Takes days to get a small issue resolved. SO many bugs within their platform when setting up a new account. Do not recommend TripleWhale
Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.
Sept. 12, 2024
One of my friends had previously logged in to triple whale whilst using my laptop. A few days later I decided to also start using it. When I clicked the app link to install and open, I filled out all the normal information as you'd expect. The problem is, it connected my store to my friends and shockingly there is no way of removing the account and disconnecting it from my friends using any of the settings. I asked support, but got a few very patronising responses saying they can't be disconnected from each other but then again they also said that if that's what I wanted then I can never use the app again, very odd, offered zero actual help, very disappointed overall.
Hi there, so sorry to hear you've had this experience. We would love to get in touch with you to see how we can fix it — please be on the lookout for an email from our team.
July 8, 2024
TripleWhale is a game-changer if you're serious about scaling your business. Having used the app, I can say that it’s an essential tool for any eCommerce store owner. The Facebook dashboard alone doesn’t cut it. TripleWhale fills in the gaps with precise, actionable data that’s crucial for hitting your targets.
July 2, 2024
Absolute zero customer support, profit calucation is bugged out. Cant even make a ticket to speak to customer support.
June 6, 2024
Support is horrible and the app DOES NOT report correctly at all. It will mix ROAS and it does not calculate actual ship cost to customer paid cost correctly. There are so many things missing and errors in the code. I stopped paying a couple months ago and only use the free as a daily reminder on income and add spend. That' about all it's good for. I am switching to another company that is more accurate and provides clean data. When ever I have spoken to support they just blow you off and blame it on everyone but themselves.
May 28, 2024
Whether it’s sudden traffic spikes, conversion drops, or mysterious abandoned carts, the app surfaces these insights. You’ll feel like Captain Ahab chasing the white whale of optimization.
May 20, 2024
I think this is a must have for anyone on shopify. Great tool,it provides all the details I need in a simple way, enabling me to get accurate and critical data, anytime I need it. 10/10
April 24, 2024
Great app to tackle a difficult problem. Not sure why Shopify doesn't build in a better tool in-house.
April 8, 2024
App is great. I like the variety of attribution models. What really sold me is the customer service from my account rep. He was eager to help, asked me to set up a follow up meeting, recorded everything so I can reference later and was efficient. That, to me, is worth the price.
Feb. 7, 2024
has so many complicated cool features but missing so many basics such as: does not pull the shipping costs from Shopify while apps with 3x times cheaper easily does this. has 100500 useless integration but no integration with Shopify shipping, Gateway fees etc. 2. can't even see sales or net profit per brand in the store . and many others I told them about shipping pull-up a year ago, nothing! told them today, they recommend me to upload CSV with shipping prices or count average using CALC ,annually! for 300$ + per months LOOL we have $4.5 shipping , and 100$ shipping and this app does not differentiate it. so you need to guess your average cost per shipping etc. so support slow as F, implemented 100x useless features, but still not have all the basics that 30$ p/m app has but they does not. I do not know where they looking. and I can't imaging why this cost a thousands of dollars per year and I still need to use calc to count (2+2)/2 average shipping cost on monthly basis. unbelievable I am tired to write to their useless support, who not even read your question and need 30-40 min describe simplest thing. they only know how to send links to manual and telling me that they do not have this feature. and added it to the future feature list - but this will NEVER happen. I am the user of this a 1 year +
Jan. 19, 2024
App is now dated and badly supported, this product was good when it was the only thing around, but now it isn't. The cockpit function never works when you want it to, it took eight weeks to sort out the second time it faulted. The interface is limited when you want to go in further. I reduced the subscription due to this and that was when the poor back up came through, very quick to chase the money when there was a hic up with the subscription fee, but complete failure to resolve it.
Jan. 4, 2024
Not compatible with Shopify Product Bundle App. Having big issues. All my bundles disappeared.
Dec. 27, 2023
Total Impact Attribution has completely changed our business. Great work by the developers. The dashboard, which we can use to check our profits, is also very accurate.
Nov. 30, 2023
If you aren't using Triple Whale for tracking then you should. Take guesswork away it tracks exactly like you want it and am now able to scale with proper actionable insights unlike statistical modelling with Facebook ads. I am able to see the errors in facebook ads in comparison to what is actually coming through on triple and since I have been able to put significant increase in spend in the right places 10/10