All reviews

Rating Breakdown

  • 5
    77% (69 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    18% (16 ratings)

Reviews with Text

  • 96% (85)
Review RSS Feed Review RSS Feed

1 / 5 Share

May 27, 2025

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in. The chat on the website and email support does not answer. No help.

Using app

23 days

Total reviews

3

Average rating

3.7

5 / 5 Share

May 21, 2025

Super easy to use!

Store

WooWoo

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 16, 2025

We use TripleWhale religiously to track attribution across all channels.

Using app

Over 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

May 14, 2025

Triple Whale has been great — clean layout, fast, and exactly what you need to stay on top of your numbers. Everything’s in one place and it just works. Shoutout to Juan and Nenya from customer service, your support was solid.

Using app

3 months

Total reviews

6

Average rating

5.0

1 / 5 Share

May 8, 2025

asss app

Using app

6 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, sorry to hear you haven't had a great experience -- please reach out to support so we can help!

5 / 5 Share

April 29, 2025

Triple Whale has been a game changer for our eCommerce analytics. It brings all our data into one place, making it way easier to track performance and make smarter decisions. The dashboard is intuitive, and the insights are actually actionable. Highly recommend for any DTC brand looking to scale.

Using app

6 months

Total reviews

3

Average rating

5.0

1 / 5 Share

April 29, 2025

Integration problem. I can't install the store application. The system says I'm already using the app, but I can't log in. The chat on the website and email support does not answer. No help.

Using app

4 months

Total reviews

6

Average rating

2.3

Developer Reply

Hi there, looks like we successfully resolved your issue! If you have any other concerns please reach out again.

5 / 5 Share

April 25, 2025

Our time with Triple Whale has been great. Set up was quick and adding new integrations is easy. The feature set leaves almost nothing to be desired. Mike over there has been a wonderful asset with so much knowledge and has been a joy to work with. We have been able to turn our long attribution window caused by a high AOV into insights that have our ads performing stellarly compared to last year. The new additions to their AI have had some hiccups at the start, but are turning into a powerful workflow tool for us, generating reports for stakeholders and our marketing team with ease.

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 8, 2025

Great experience, makes things much efficient, I would highly recommend Triple Whale, the service they provide is amazing. It is so beneficial to have one place to get all your information from and quickly.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2025

Great app and experience. The founders dashboard is the simplest way to track my margins, my CPA, and ROAS that I've found. Even if you're only on the free version, there's tons of value.

Store

Ozzi

Using app

About 1 month

Total reviews

4

Average rating

5.0

2 / 5 Share

Jan. 19, 2025

Would love to at least try and get this app off the ground but can't start due to an error in my set up and absolutely no customer service available for help...

Using app

18 minutes

Total reviews

8

Average rating

4.6

5 / 5 Share

Jan. 14, 2025

Miles, our account manager, has been a great partner, bringing valuable ideas to fully utilize Triple whale 3.0 and working seamlessly with our internal and external teams to drive adoption and implementation helping us to make more informed decisions about our marketing spend!

Store

Canopy

Using app

Almost 2 years

Total reviews

12

Average rating

4.7

1 / 5 Share

Jan. 9, 2025

so complicated app and has hundreds of complicated feature. but NOT pulling up the real shipping cost from Shopify LOL. if you offer lets say free shipping over $100 and charge 7$ shipping cost from customers this app will NOT able to put real cost that you pay for shipping. while they advising to make AVERAGE cost per shipping hahahaha . we pay 4.5$ shipping cost in one order and next order we can pay 100$ for shipping (both free shipping for customers) and expenses will be counted incorrectly because app will never now what did you pay to Shopify shipping (that 99% users use). ALL competitors apps has this feature for 2-3 years but triple not even care. I contacting them every 6 months, and they every time first heard this. LOOK this is a basic feature NUMBER 1 that you had to implement to make accounting correctly you will never know NET profit for exact order NEVER if this is not implemented. currently your accounting is 2+2=5.76

Using app

12 minutes

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 5, 2025

We've been using Triple Whale since October 2023 and it has completely changed how we approach social and search advertising, among other things. Very happy customers! Good to see the product team constantly trying to release new features, with the last big ticket one being Sonar (at least for us). Keep up the great work!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 17, 2024

AMAZING way to analyze your business accurately and consistently. Blows GA4 out of the water and aggregates all necessary data from Shopify, Media Platforms , creative and so much more in one place! Highly recommend this. I will say it is worth the upgrade as you will benefit from having support and customization to look at your business the way you want. Also the service we have had from their rep Miles is beyond! Incredible partner.

Store

NOYZ

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 11, 2024

Triple Whale has afforded us the ability to make real time adjustments to our advertising efforts based on much more accurate insights. Before Triple Whale, we would have to rely on the marketing channel dashboards, which were highly inaccurate for our business. Now we can calibrate what we see in each channel and match it to our topline revenue. The team has worked with me personally to fine tune the tool to our specific needs and I use no other 3rd party tool that has made so many improvements and updates to the tool. It's like we have 2x the tool that we started with when we first signed on with Triple Whale.

Store

JOLYN

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

I’ve been using TripleWhale for years across multiple companies, and it’s been a game-changer. The Moby feature makes data analysis accessible to anyone. We often answer questions live in meetings by asking Moby. Beyond the tool itself, the team’s dedication to customer success is awesome.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 3, 2024

Triple Whale has been a great tool for aggregating advertising metrics into a simple dashboard, creative performance analysis, and customer journey tracking. Timesaving for tracking up up to the moment snapshots accross channels.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2024

TW helps us to attribute conversions, and see in detail where to invest our marketing budget across all channels. Marketing channels tend to over attribute their own platform which makes it difficult to find the right marketing mix. It been a lifesaver many times. Would 100% recommend!

Using app

Over 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Nov. 18, 2024

Big fan and my go-to for a quick look at spend, ROAs, and creating lookalike audiences. It's an amazing dash for me I literally go to dozens of times a day.

Using app

Over 1 year

Total reviews

3

Average rating

5.0